Lazzoni Nederland - Amsterdam Avis 18

Goede ervaring met Lazzoni. Alles verliep vanaf het eerste contact tot en met de levering professioneel en soepel. Er wordt goed meegedacht over het ontwerp en de mogelijkheden, en de kwaliteit van de meubels is uitstekend.

De afwerking en het maatwerk zijn echt van hoog niveau en worden precies zoals afgesproken uitgevoerd. Ik ben zeer tevreden met het eindresultaat en kan Lazzoni zeker aanbevelen aan iedereen die op zoek is naar hoogwaardige maatwerk interieuroplossingen.

De communicatie kan een stukje beter en ook sneller dat je niet iedere keer achter je bestelling aan moet mailen

After placing our furniture order with Lazzoni Amsterdam on April 15, the entire experience until delivery — especially the after-sales service and delivery process — was very disappointing and frustrating for us.

Before purchasing, we clearly explained our time-sensitive situation: the upcoming birth of our child and a long-term travel plan starting in August. We explicitly stated that delivery had to be no later than the end of July. Even that was already two weeks beyond Lazzoni’s written delivery promise of 10 to 14 weeks.

On June 10, they stated that delivery was expected in the first half of July and offered us temporary furniture. To us, the offer did not feel practical, as the temporary items would arrive in mid-July — around the same time our actual furniture was supposedly ready — so we declined.

By the end of week 14, we still hadn’t heard anything, so we followed up. Only then were we informed — without prior notice — that production was delayed by at least a month, and the new estimated production end date was mid-August. After we reiterated our travel plans starting August, they offered only one of the following:

• Temporary furniture until the actual items arrived at their warehouse, or
• Free storage for up to 4 months.

At the same time, after we posted a review online, they contacted us and asked us to remove it so that their proposal would remain valid. I personally felt pressured by this request, so we decided to remove it.

Eventually, the products were delivered on 7 September — almost two months later than the initial estimate. Luckily, I was in Amsterdam at the time, so we eventually did not need their storage offer.

This entire process felt extremely stressful for our family, especially while caring for a newborn and my wife still recovering. We were living in an empty living room until the delivery. As an apology, they offered a €300 discount on our next purchase. Since we do not plan to shop from Lazzoni again, we asked instead for a €500 compensation, which they did not accept.

This review reflects our own experience. While the products are beautiful, the delivery process was very disappointing, so we decided to give 2 stars instead of 1.

Great experience with Zehra. I wanted to choose the right sofa and chair for my living room and she designed the whole living room around it. Very happy about it.

We recently purchased a beautiful corner sofa and couldn’t be happier with the experience. Lazzoni offered a great selection of high-quality, stylish options, and the craftsmanship is outstanding — sturdy, comfortable, and built to last.

A special thanks to the interior designer, Zehra, who guided us through the entire process. Her keen eye for layout, color coordination, and space optimization made all the difference. She helped us choose the perfect configuration and fabric to complement our living area. The result is both functional and visually stunning — exactly what we needed.

Highly recommend for anyone looking to elevate their living space!

I was planning to buy a sofa for my new apartment. I visited your Amsterdam showroom. Zehra Hanım helped me during the process. She showed different models by also providing her views on the styles of the products and their possible fit to my living room. This was very nice as I am a person who rarely likes something.

I don’t usually write long reviews, but my experience with Lazzoni has been so outstanding that I feel it deserves to be shared in full. From the very beginning to the end, every part of the process was handled with care, professionalism, and a clear commitment to quality. I can confidently say that working with Lazzoni has been one of the most satisfying customer experiences I’ve ever had.

When I first visited the showroom, I was struck by how elegant and thoughtfully laid out everything was. It didn’t feel like just a furniture store—it felt like walking through a perfectly designed home. Every item was carefully presented, and I could immediately see how much attention goes into their collection. But what really made the difference was the staff. They weren’t just selling furniture—they were listening, advising, and helping me understand what would work best for my home. Their knowledge of design and their willingness to guide without pressuring me made a big impression.

I decided to use their 3D interior design service, and it was honestly a game changer. I provided my room measurements and some examples of what I liked, and in return, I received a complete 3D layout that showed exactly how the furniture would look in my space. It was incredibly helpful to see how everything fit together, and it gave me confidence that I was making the right choices.

Lazzoni’s ability to customize almost everything—sizes, fabrics, finishes—meant that the furniture wasn’t just stylish, it was also personal. It was designed to reflect how I live and what I need, and that made a huge difference in the end result.

When the furniture was delivered, I was genuinely impressed by the quality. Every piece felt solid and luxurious. You can tell that Lazzoni uses high-end materials and that their production is top-notch. My sofa is incredibly comfortable yet supportive. My wardrobe doors glide smoothly and silently. The TV panel looks sleek and modern, with all the functionality I was hoping for. Even the smallest details—the stitching, the hinges, the handles—were clearly made with care.

The delivery and installation process was also handled flawlessly. The team was on time, respectful, and efficient. They took care to protect my home during installation and made sure everything was set up perfectly. After they left, everything was clean, complete, and ready to use. It was truly a white-glove experience.

What I also really appreciated was the follow-up. After the furniture was delivered, I received a message to check if everything had gone well. When I had a small question about how to clean the fabric on one of the chairs, I got a clear and helpful response right away. That kind of aftercare is rare and shows that Lazzoni genuinely cares about their customers, even after the sale is complete.

Beyond the products and service, I also appreciate what Lazzoni stands for. Their designs are not only modern and functional, but their approach to production is thoughtful and responsible. They care about reducing waste and using eco-friendly materials, which is something I value as a customer. It’s clear that they’re building not just furniture, but a better kind of company.

Today, when I look around my home, I see furniture that doesn’t just fill the space—it enhances it. It feels like my personality is reflected in every detail, and it brings me daily comfort and joy. My friends always compliment the space, and I always tell them, without hesitation, that it’s thanks to Lazzoni.

In short, Lazzoni is a brand I trust, admire, and would gladly recommend to anyone looking for high-quality, beautifully designed, and customizable furniture. They’ve set a new standard in my mind for what it means to truly care about customers, design, and lasting quality.

We ordered our personalized Sofa in Amsterdam, they we’re super concerned with us and they even stayed after open time. They worth the price and if you want comfort and quality together you have to choose Lazzoni! thanks Rosaria

High quality and great service! Highly recommended!

I had positive experience with Lazzoni. Their service was excellent, professional, responsive, and helpful. The quality of the products is good, and the design and materials really stand out. The staff were knowledgeable and courteous. Overall price-to-quality ratio is great and would definitely recommend Lazzoni to anyone looking for stylish and durable furniture.

Ik heb een fantastische ervaring gehad bij Lazzoni Nederland. Het ontwerp- en bestelproces verliep soepel en was in ongeveer twee weken afgerond. Door het uitgebreide assortiment was het fijn om professionele hulp te krijgen. We hebben onze plattegrond gedeeld en het was geweldig om ons huis in een 3D-model te kunnen bekijken. De levering nam zo’n 11 weken in beslag en verliep probleemloos. Het eindresultaat is prachtig: we hebben een slaapkamer met inloopkast, een kantoor met een Lazzoni-muurbed en de gehele woonkamer ingericht.

We zijn ontzettend tevreden over onze ervaring bij Lazzoni. Adi begreep direct wat we zochten en gaf persoonlijk en professioneel advies. Onze nieuwe slaapkamer is nu een oase van rust – de kledingkast past perfect en straalt kwaliteit uit. Ook de levering en montage verliepen soepel en vakkundig. Een echte aanrader voor wie op zoek is naar stijlvolle, duurzame meubelen.

Recently, I had the satisfactory experience of buying furniture from Lazzoni Nederland, Amsterdam. As soon as I walked in, I met with warmth and professionalism. The service was absolutely fantastic and the staff went beyond their limits to handle everything I needed.

Their customer service is absolutely fantastic. They really listened to me and my ideas and offered advice to help me make informed decisions for my new home. The furniture has an excellent quality and a great variety of it.

Their dedication to customer satisfaction was what really stood out. They were kind, attentive, and truly wanted to hear how I was doing. I felt respected and valued every step of the way.

Lazzoni Nederland is a top-notch store and I highly recommend it to anyone who is looking for high quality furniture and great customer service! They have created a bar in the industry at a new level, and I surely will be back to purchase again!

The product is modern and looks great, the installation was also good, clean and efficient. The initial sales process was nice and kind, they help you out from the beginning including designing ideas.
However, the delivery process is long and slow and communication was very limited regarding the slow delivery. I ordered a TV stand, a sofa and a closet in Dec 16th 2024. The sales contract mentioned the delivery is approximately 10-12 weeks (3 months). The closet came at the 12th week, but the sofa and the TV stands were not. The international shipping took a very long time, and the company did not contact me for delivery updates and delays, I had to chase them bi-weekly. Each time I chased, the supply customer service would reply me "it would be soon, in next couple of weeks". This repeated answers were given for 3 or 4 times without providing where were the furnitures and how long was the actual estimate of delivery time, this of course makes moving and planning extremely difficult. Finally, the furnitures came on June 13th 2025, 6 months after the order date. The sales representative was eager to help but limited since they also did not have information regarding the delivery. Something the company can really improve. Thus, I provide 3 stars for my overall experience with them.

We zijn erg blij met het nieuwe bankstel. In de winkel zijn we erg goed en professioneel geholpen. Alle tijd werd genomen. We hebben wel erg lang op onze bestelling moeten wachten. Maar nu dus zeer tevreden!

I was looking for an online furniture store when I came across Lazzoni. I was immediately impressed by the attention to detail on the website, so my husband and I decided to visit the store in Amsterdam (super happy that was open on Saturday and Sunday). The environment is very welcoming and bright, and the wide range of products left us speechless. We were lucky enough to be followed by Adi, a very talented designer. Thanks to his expertise and patience, we were able to create a bedroom that perfectly reflects our style. I really appreciated his ability to listen to our needs and propose creative and original solutions. The final result was beyond our expectations: an elegant, functional and comfortable bedroom. Highly recommend!

Top service! lazzoni denkt heel erg met je mee. Er is veel meer mogelijk dan wat je eerst voor ogen had omdat alles naar wens kan worden aangepast. Gelukkig wordt je heel goed begeleidt en van eerlijk advies voorzien. Daarnaast is de prijs transparantie echt een verademing! Gewoon ouderwets eerlijke goede service en prachtige design meubels.