LEAD Conveyancing Avis 

We recently purchased a house in Victoria and urgently needed a conveyancer. Unfortunately, we were assigned a paralegal named CM, who turned out to be the most unhelpful and disinterested professional we have ever dealt with.

To cut a long story short: CM took her own sweet time handling our urgent matter. Despite multiple phone calls and messages, she never called back. On day one, we were told she had been assigned to us and would reach out shortly—she never did. We had to call her ourselves because our contract required an urgent response.

We decided to give her the benefit of the doubt, but she refused to acknowledge any emails, including those about time-sensitive issues. We had to send repeated reminders and copy her bosses just to get a response—something she clearly did not appreciate.

For a brief moment, we thought things had improved, as she responded properly a couple of times. But soon enough, she lapsed back into her old ways: unresponsive, unproactive, and unwilling to answer pertinent questions. Worst of all, she wouldn't even acknowledge receipt of messages or emails.

Honestly, no words can fully describe the frustration and anxiety we felt being kept in the dark. What should have been an exciting milestone became a nightmare, all because we were assigned the most unprofessional paralegal we've ever encountered.

And we’ve bought and sold property many times over the years—this is the first time we’ve experienced someone so unhelpful, unproactive, and completely lacking client focus.

Our advice: If you're thinking of using LEAD, make sure you explicitly ask whether they will assign you a truly client-focused paralegal. Otherwise, look elsewhere.

ADDIT: Post reply from Lead Conveyancing. Unfortunately unable to reply directly to Lead's response. But here it is in brief.
Lead response naturally used words to navigate self out of identified problematic areas. This however does not remove the fact that we experienced the most unprofessional and unresponsive treatment from CM. Unfortunately one very unprofessional and unresponsive paralegal managed to taint the whole company.
However, I want to add that all the admins were excellent. Paula M was excellent too. She came into the scene and took over from CM at the very last 48 hours prior to settlement (Lead initiated this - probably realising CM was not performing). In the 48 hours, Paula contacted me numerous times. We spoke more than half a dozen times over the phone to ensure we were on the same page. This we truly appreciated and gave her plenty of applause and congratulated her. In comparison we suffered mental torture over the 3 months of being "looked after" by CM. We spoke only once right at the beginning - and that I have initiated the call.

Our recommendation remains the same.

*** If you're thinking of using LEAD, make sure you explicitly ask whether they will assign you a truly client-focused paralegal. Otherwise, look elsewhere.
Enough said.

LEAD conveyancing were very easy to deal with.
Their service was 5 star.
They're very professional and helpful.
I would definitely recommend them to anyone.
Corey

We dealt with Cindy Xu and Erica Gruen for purchasing a property. They were both so professional and helpful. It made the process so easy and smooth. Excellent service and attention to detail.

I was highly impressed with your professional service. Everything was handled with great care and expertise, making the entire experience seamless. Thank you for your hard work!

Thank you to Jesi for your compassion towards my father and mum during the process of selling the apartment.

Your patience was appreciated during all emails and international phone calls.
Thankyou to Sarah as well.

I made previous comments that have been taken into account which I am grateful for & I am sure that others will benefit.

Super easy to deal with and very responsive. Made the process easy

Jesi, was very professional and managed a finance extension and settlement extension and kept communication up through the whole process.
Thank you

Communication was clear I knew what was happening every step of the way

Communication was there from the beginning. Fel was always available and always followed up any of my queries. Fel provided reassurance and answers when required. Communication and transparancy is very important. Fel was amazing and I recommend using lead conveyancing. Thankyou Fel :-)

Pros: I liked how quickly they had other paralegals at the ready if one became unavailable so communication was never missed and the staff were always friendly.

Cons: However, the process was clunky and as a first home buyer, I felt very uneasy throughout each stage since I didn't know what I was signing and would've appreciated more details on what I was signing, what it's for and why it's needed.
The VOI process should've been the first step to alleviate the issues of finding documentation in physical format but instead was left till the end, I don't know if this is common practice, but I have everything in digital form which couldn't be used.

Overall was a good experience.

As a first time home buyer, Ivan from lead conveyancing make the process seamless. All pricing was transparent. All communications prompt. Thank you for all the behind the scenes work completed for a smooth settlement!

I have done three transactions with Lead conveyancing and my experience has been excellent with them. The communications are sent proactively will full details and timely followups. Dana who handled my last transaction was excellent in her handling of the matter.

Fel Abrams was consistently available throughout the process and not in a cursory way, but in a way that made a real difference to me. Every question was met with a considered, helpful response, and anything he needed to look into came back to me the same day, without fail. That kind of reliability is rare and, during the stress of settlement, invaluable. We had a 30 day settlement and Fel made sure we weren't rushed and everything was lined up and ready to go with time to spare. Highly recommend.

Jesi at LEAD Conveyancing was super organised, prompt and persistent at meeting deadlines, getting all the forms filled and double checked and ensuring all checks, balances and payments were done finalised efficiently.

Our experience with LEAD Conveyancing was overall good. There was a few times where we didn’t know whom we were to respond to, but we were happy with the end result . Each member was polite and professional.

Rae was very professional and completed our settlement with out any issues would definitely recommend Lead conveyancing

Cedie Muller was very helpful and settlement went through without any issues.

Thank you to Dana for making the process of buying our house simple and stress-free! We really appreciate your time in explaining what was required, keeping us on track, and for all your prompt, clear communication. Your patience and reassurance has gone a long way in making this nerve-wracking journey that much easier. Thank you again!

Very great to deal with along the whole process! Very professional and down to earth staff!

The team at Lead , Cindy and Fel made settlement a breeze, kept me up to date and always contactable for questions.