Leaderonline.com Avis 35 475

I have ordered 4x Farley Doors.
When doors were delivered, only 1 door looked like the one I ordered and wanted. Other 3 doors were totally different, but they had same label on "Internal Oak Door FAR33".
I refused the whole delivery.
Driver was very kind and helpful...

Same day 8/4/26 I emailed Leader online asking for explanation to understand if it was a labelling error or if this is standard and these doors are inconsistent in finish as I still need the doors, so I want to be able to make decision if to ask for replacement or not...
Prior ordering these doors I emailed Leaders online asking for difference between Mexicano and Farley door as it was not clear from the pictures on their website... They advised as follow: "The doors have the same design however the dimensions of the grooves are slightly different. We cant guarantee the color as the variation in color/grain is a natural characteristic of the product. These natural variations are part of what gives real wood its unique and desirable appearance, and they are detailed in the product description and our terms of sale.").
So the fact they mentioned variation in color/grain made me think this is probably the way these doors are, but I am still not sure as nobody confirmed it yet... but to me and driver they looked absolutely different and I definitely wouldn't want them on the same floor...

It's worth to note that I booked day off work to be at home for this delivery, I had to cancel the carpenter.
I understand that mistakes happened and I was fine with that, but the poor communication and customer service I am receiving after this failure has made me write this feedback (4 different people from leaders online involved and none of them able to answer my question)...
Doors were delivered 8/4/26 and today 16/4/26 I still did not receive response to my question.
The only response I had was Thursday 9/4/26 asking to confirm if I rejected all 4 doors, which I confirmed and asked the question about the issue again. I chased on Friday 10th, then again on Monday 13th and finally got email from Leader online on Wednesday 15th advising "they can exchange door for me, but there will be charge 49£".
At this point I totally lost interest to deal with this company and I just explained to them that there is no need for exchange the doors as the delivery was refused and I just asked the for refund.
I will definitely not order from this company again and hoping to get my refund soon.

Great quality, but very long time to wait for delivery

Very helpful, as I made a mistake with the delivery, Angela was most helpful.
Would definitely use again.

Tom Simmons delivered my doors, brought them into the house, spot on delivery, cheers

They were very easy to deal with delivery was on time and the delivery driver matty was very helpful and pleasant to deal with

After a really bad experience the week before,my driver Seyi was amazing. Polite, professional and accommodating. The 3 stars are because on line communication is non existent. The doors were due to be delivered on 09 April by a different driver. We stayed in all day to accommodate changing timeslots. The driver was then a couple of miles away and said they had now run out of time. We had ordered the doors on 24 March for a 09 April delivery with the Carpenter booked for 11 April No doors, carpenter cancelled and he is currently unavailable. Luckily I have a garage that can hold the 5 doors which were delivered on 14 April and I just now need a carpenter!!!

nice and simple to use

Great delivery guy Matty, he was super polite and helpful. Exactly what you want from a delivery guy first thing in the morning 👌🏼

Very friendly delivery guys, also easy to measure guide online.

Great service
Delivery was great. Text updates when he was slightly delayed
Matty was the drivers name would recommend
Thanks Matty

Excellent delivery was perfect and our new door is perfect! Customer Services were so helpful too!

We weren't overly impressed with the door we bought and I contacted the company via email. After waiting days, with no response, I sent another email, and was asked to provide more details and a photo of the door, which I did, nearly a week on from that, I am still waiting for a reply. Not impressed with the customer service of this company, and although I was a returning customer, based on my experience with them on this occasion, I won't be using them again.

All good, delivered on time and good quality.

Tom Simmons was great - friendly and genuinely a nice guy all round. Good service.

Used leader online to supply all my internal doors great quality doors and excellent customer service. I had a problem with one of my doors (ordered the wrong size) and Paige did an excellent job with helping me arrange an exchange and she was very quick and helpful with her replies. Will definitely use this company again in the future.

Website contains everything I need for the door (could may be have a bit more choice of architrave), waiting for the door to be fitted but if it looks as good fitted as it currently does then we will order the other 5 from you.

Great company I would recommend this company to friends

Doors were reduced to a good price however the quality of the finish on the doors around the glazed area isn't as i would have expected. Delivery was good and arrived on time. The driver brought the doors into the house taking care not to cause any damage.