Ledspace Avis 

The fast responses and advice from Shaun to technical questions helping us solve our problem.

From ordering to delivery, time was short. Good tracking info etc. The LED Space Blaq is, without doubt absolutely brilliant. Via the dimmers both my strips are controlled by my Google Home and activate both with my room lights and individually. The strips are virtually invisible when installed and dim down perfectly when we're watching a movie. I'd rate the Blaq at 100% satisfied!

My customer is having a bathroom refit and wanted a niche putting in with a light in it. So I went to my usual go-to LED Lighthouse, and National Lighting, but they don't do tile profiles. Looked online for profiles, but they were all 2m long and the bathroom guy told me it was only 300mm long. This company did 1m profiles. Turns out he was saying it was 300mm high, which as the electrician, is of no valuable information. It was a full wall length, just under 2m so I had to order another one, but it came next day, very smooth and prompt service. Good quality profile too.

Great products, useful how the website guides you through what else may be required, and the delivery times were great. Ordered at 11.48am, despatched at 12.54pm, arrived before 1pm the following day.

Initial order was shipped out and received very soon after placing order. Unfortunately the LED driver was faulty and did not work correctly, so I contacted customer services and this was resolved immediately. The replacement was received the following day - very happy with the service and items received.

Unreal customer service. I recently purchased some basic led strip light and power supply from another company. This was ok, so I decided on a more ambitious project. I contacted that company with what I wanted, 3 days and a number of emails later, still no price. Getting frustrated and being on a short time scale, a quick Google search brought me to LED SPACE. I sent the same request for my project, 20 mins later, reply received wanting to confirm certain bits and request further information. Within the hour received a quote, with what was required and full breakdown of costs. Order placed and confirmed, ended up being dispatched the same day and arriving the following morning, less than 24 hours after first enquiry. Job worked perfectly, cost a little more than other online suppliers but top quality products and service..I will be back for my next project.

Brilliant company with great customer service and website. Thanks.

I was delighted with the service I received from LED Space for lighting in a media wall. Customer service has been excellent in terms of the pre-sales support in providing the quote and post sales support to help talk me through how to do the installation. I would highly recommend them for LED lighting projects.

Fast response to web enquiries and fast delivery. How businesses should operate.

Excellent service and excellent product the led stips looked amazing in the bathroom all cut to the correct size with cable attached ready to just connect to the driver would definitely use again and recommend there services
Also have to say there response time with queries was exceptional

What a service!! Phil has been outstanding.. so helpful on my house renovation.. definitely my go to supplier for all future renovation projects 👏👏👏

Fabulous service. I made an order with a wrong voltage power source which was picked up and a representative called me to let me know and correct the element. They also delivered in less than 24h..impressive.👌

Quite a few orders now. Very quick delivery/ great products/ had no issues with what I’ve installed. Great company would recommend

⭐ 1 Star – Extremely Disappointing Experience with LEDSpace

Very disappointing experience with LEDSpace, both in terms of the product and, more importantly, the customer service received when things went wrong.

The lighting product and controller failed to operate, and instead of taking ownership of what appeared to be a faulty product, I was left feeling that I, the customer, was being blamed for the failure. This was particularly frustrating given that I had purchased the equipment in good faith and expected it to work as advertised.

What made the situation even worse was the approach taken by customer service. Rather than properly resolving the issue and acknowledging the possibility of a product fault, the response seemed focused on finding reasons why the problem was supposedly down to me.

The attempted resolution? A 10% discount on my next order.

Quite frankly, why would I want to place another order with a company after having this experience? A 10% discount isn’t an appropriate solution when the product I’ve already purchased isn’t working and I’m being made to feel responsible for it.

Products can occasionally fail — that’s understandable. What isn’t acceptable is the way a customer is treated when they report a failure. I expected LEDSpace to investigate the problem, take responsibility where appropriate, and provide a meaningful resolution. Instead, I came away feeling completely unsupported.

Shocking customer experience and service. The product failure was disappointing, but the handling of the complaint was worse.

Based on my experience, I would think very carefully before ordering from LEDSpace again.

I found staff to be extremely knowledgeable and helpful. I am happily up and running with my project because of their help.

I bought Led Strip lights for a reccess.
Products are great.

Had an issue with a wrong item in my order. They resolved this so quickly.

Fantastic customer service

I ordered a plug in and play strip of lights kit , no specialist knowledge needed. But try as I might I couldn’t make the lights work, so I went on-line and Lisa gave me some advice , but I was still unable to get them working . So she told me to send them back and let the guys sort them out for me , they were returned to me next day fully wired up and working .
The lights are great very happy with them and happy with the service, I would definitely order from them again.

I’ve purchased 5 LED strip lights for use as a shower niche using the solder and seal service for my DIY bathroom renovation.

The website was easy to use and for the most part, easy to determine what parts were required for my project.

I had to contact customer services for clarification as the website did not specify what was or was not required in order to activated the lights from a wall switch. Customer services very quickly responded specifying which parts could be omitted and I placed my purchase online the same day.

The delivery window given was up to 5 days from the date of order due to the bespoke measurements however the order was dispatched much quicker than this and I received clear regular emails as the various stages for the order.

Using APC courier there was an issue with the delivery, which was out of the control of LED space.
The reporting procedure for missing parts was very easy to use. It just gives you a tick box list of the order and you select which parts have not arrived. This was set automatically was sent to their customer services team who read it, reviewed it and instantly dispatched replacement for the parts. This was due to a long saga at the couriers trying to locate the parts. The replacement items arrived the very next day which I was very happy with and it allowed the build to continue without delay.

Customer services were excellent throughout Shaun in particular kept on top of it and made a potentially difficult situation very simple.

Is there any negatives I would mention was that the website did not have an option to state the LEDs could be mains activated only from a light switch instead of a remote or smart setup. If that had been on the website I would not have needed to contact customer services in the first instance and it would’ve saved the company and me time.

The solder and seal service which made up almost 50% of the cost of the order have a slightly different impression of the finished product than I imagined. This is my interpretation than anything else as I assumed that the profile and the LED strip and wiring would be sealed as one. This is not the case, the Soldier and Seal relates to the power cable 24 V being connected to the flexible LED strip only.
The profile is separate has to be cut by the installer.
I Imagine this is for fitment reasons however this was not obvious on the website.
That said, I’m happy with the quality of the workmanship from the Solder and Seal process.
The LED strip is of good quality and is IP67 rated for use in wet areas so perfect for shower niche.
The profile strip is not waterproof.
The only way to waterproof this is to seal seal yourself on installation or keep it unsealed and as advised by customer service services, open the opaque strip occasionally to allow it to air, which in my opinion involves unnecessary maintenance.

As a competent DIY I may well opt to solder and seal my next order myself as I have seen that the process appears to be fairly simple.
However I was provided with the necessary products in the order to simply cut the profile strips and run the cables very quickly as soon as the order landed on my doorstep. The in product is very good, I’m very happy with the companies attitude to their customers with their after sales support and I’m glad I chose them to provide the product for my build.

Product detail page does not confirm that a transformer is required with a 1 metre light rgbw strip. I was under the assumption a 5pin connector would be provided with the light strip to connect it to the mains only to find out this was not the case. Also, for a RGBW light strip there should be a controller to change the colours. How would the light strip colour be changed without the controller? The product page should clearly specify this information. I feel a bit deceived in buying this strip. Delivery was fine and strip is fine. But, you should specify a transformer and controller is required. I don’t even know what I am going to do with this strip now.

They are very easy to set up and are great quality. So we are now going to add some more