Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

People were very helpful when I rang to ask questions. The samples i ordered arrived promptly. Once I place my order its progress was daily. The person who did the delivery kept in contact whilst... Voir plus

Noté 5 sur 5 étoiles

It was very easy to navigate the site, and the choice of carpers and rugs were endless. Even the transaction was so easy, with no hiccups. Communication from the start to the delivery was constant, an... Voir plus

Noté 5 sur 5 étoiles

Website showed what was in stock which was helpful. Delivery was quick and we were given 3 possible delivery days. The delivery company emailed us the day before to confirm they would come and gave a... Voir plus

Noté 5 sur 5 étoiles

Online carpets website was extremely easy to use, the range of flooring was great, their helpful calculator was excellent too, allowing me to calculate how much flooring was required and how much. The... Voir plus

À propos de l'entreprise

  1. Magasin de moquette

Écrit par l'entreprise

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

6 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Absolutely delighted with our second…

Absolutely delighted with our second purchase, the quality is excellent and fantastic value for money. Fastest delivery, deliver within two days of ordering and kept updated, with an exceptional delivery driver who was professional, friendly and so helpful. Highly recommended. We will definitely be ordering again.

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Super

Super, from price quality and delivery, all spot on

10 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

ONLINE CARPETS DO IT RIGHT

It was very easy to navigate the site, and the choice of carpers and rugs were endless. Even the transaction was so easy, with no hiccups. Communication from the start to the delivery was constant, and on the day of delivery, the delivery person phoned an hour before arriving, so you had time to move any last bits of furniture to lay the carpet. Overall 10 out of 10, and I will be recommending you to friends because all budgets are catered for. Cheers 🍻 👏 ✌️

18 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great experience in every way

People were very helpful when I rang to ask questions. The samples i ordered arrived promptly. Once I place my order its progress was daily. The person who did the delivery kept in contact whilst travelling and was helpful in helping us post the heavy rolls of carpet and underlay through the window!
Great experience all round. Saved a lot by not buying from the High Street.

31 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Online review

The price was brilliant the quality very good and delivery service was excellent.It was easy to order my carpet and great choice of coloirs

24 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

A great choice of flooring to choose…

A great choice of flooring to choose from. Easy to use website and order. The vinyl roll I got is of good quality for a great price. Easy to lay and looks lovely in my kitchen. Fast delivery. I would definitely recommend.

1 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

At the moment I’m incredibly…

At the moment I’m incredibly disappointed with the handling of this company , today I received my carpet after very minimal communication just and email to state it could basically arrive anytime between Monday and Thursday and they email on the day .. so the carpet arrives however it was packaged incorrectly and absolutely filthy covered in black marks etc were there was no protective wrapping , I tried to use there web chat where they were less then helpful offering a to replace it but wouldn’t be able to until next week so another week without carpet not acceptable so I call the number on the website hoping to get further however I’m not sure how the girl who answered the phone is in a customer service roll but the lack of ‘customer service ‘ was incredible . Apparently you shouldn’t book a carpet fitter until the carpet gets to you , and that’s ‘ recommended in there terms so they’re not responsible ‘ so if a carpet fitter isn’t available for another week after delivery you just have to deal with that , the lady on the webchat clearly stated it shouldn’t have been delivered in such condition but there unwilling to help any further other then collect and replace next week and that I shouldn’t book a fitter until after I receive that so another 2 weeks it’s completely unacceptable. I would go elsewhere .

23 avril 2026
Avis spontané
Logo de Online Carpets

Réponse : Online Carpets

Hello Hereiam.

Thank you for taking the time to leave a review following your delivery. We’re sorry to hear that you’re unhappy with your experience.

While issues can occasionally occur, we’re able to arrange collections and replacements provided items remain unaltered. Due to routing, this can sometimes take a little longer, but we typically aim to resolve matters within around 3 working days.

We advise customers not to book a fitting until the order has been received and checked, to ensure everything is correct beforehand.

We’d really like the opportunity to look into this further, so we’ve requested some additional information from you. Once received, a member of our team will be in touch directly.

Kind regards,
Joanne.

Noté 5 sur 5 étoiles

Excellent service

Excellent service - I needed to match existing laminate floor - samples ordered arrived within 48hrs - perfect match - flooring ordered & delivered in 5 days with specialist delivery firm.

Will definitely use again!

28 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Website showed what was in stock which…

Website showed what was in stock which was helpful. Delivery was quick and we were given 3 possible delivery days. The delivery company emailed us the day before to confirm they would come and gave a window of delivery time, My only complaint would be that the carpet wasn't wrapped very well. However I would stlll order from them again and recommend others.

23 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Effortless from beginning to end

Effortless from beginning to end, delivered on time, delivery driver was lovely, so helpful and very polite and friendly. I would absolutely purchase from here again, love my new vinyl, great price and great quality.

1 avril 2026
Avis spontané

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