LeisureWheels Avis 

I would stay well away from this company.
Leisure Wheels were due to supply a bike on a cycle to work scheme. They told me they had it in stock so I ordered it in August. They then said they were waiting for the supplier to deliver it. Then they told me that the new range of bikes was being released and I should choose the 2021 model, which I did (though I wanted the 2020 model) This bike then did not materialise either.
Finally, 3 1/2 months after ordering it I was contacted to say that the bike was in, but not in the colour I had ordered and it was more expensive, so would I provide card details for the balance.
I said no, and cancelled the order. Dan Busson (the director) emailed me on 2nd November to confirm that the order had been cancelled.
On the 13th November leisure wheels invoiced my cycle to work scheme anyway, taking my money despite not providing a bike and saying the order had been cancelled.
I phoned them on 24th November (the first I was aware of the invoice being sent) and was talked down to, called "mate" and then hung up on, simply because I wanted to know what had happened.
I would not use this company ever, would strongly advise against it, and my experience is that they have done nothing short of steal from me.

**** EDIT IN RESPONSE TO BELOW REPLY ****

This was not an error from the cycle scheme provider, since August Leisure Wheels did not provide the correct bikes, tried to charge me more for the wrong ones, then agreed to cancel the order on 2nd November, then invoiced on 13th November, then hung up on me when I phoned up (and fair enough, I asked not to be called "mate" on the phone) to find out exactly what had happened.

To say any of this is down to the cycle scheme provider is factually incorrect.

I spent thousands on a new bike and when it arrived in a tatty old box my alarm bells rang (something was not right) ..
Luckily inside was the correct bike but badly packaged and with serious damage to the rear mech and plastic tie wraps all around the frame and rims that seemed to of caused several deep scratches.

I got in touch with them and after some tedious emails back and forth it turns out they took it upon themselves to remove my new bike from its original box and packaging and re-boxed it in a much smaller box, so they could send it with a cheaper courier - thus causing the damage. I've now been offered a poxy £50 compensation and a new rear gear hanger to which I still a week on have not recieved either.

Not happy one bit and would not recommend them at all ..

*** UPDATE *** and reply to Sam (Below).

Small mark on frame? There are several deep scratches to the frame and the rims!!!!!!! You was sent proof.

Also, couriers don't exist to take large Boxes?? How on earth did you get the bike from the supplier then? Other bike shops don't have problems sending out bikes in large boxes.

Also, I am still waiting on the promised parts too, and considering it's the rear mech that is warped and bent - a gear hanger is not going to fix that, is it? I will be putting your poxy £50 compo towards a new rear mech that will end up costing me near on 3 times the £50 offered,

Also, about the compo - getting that from you was a complete farce. You were completely unprofessional and at one stage you was asking me to email you all my credit card details? Till I pointed it out to you no way was I going to do that over email and even if I did what for? You did not need those private details unless making a sale not a refund. I had to email back and forth to point this out to you and tell you to refund the original payment method.

I PRAY AND HOPE THAT I HAVE NO FUTURE PROBLEMS WITH THE BIKE BECAUSE HAVING TO DEAL WITH YOU AGAIN WOULD BE TEDIOUS TO SAY THE LEAST.

Purchased a 2019 cube team ebike at the cost of £4500.
They repaired the motor under warranty approx a year after I bought it which was good.
The not so good is they damaged the frame by installing the motor without washers/over tightened them/too long a bolt in and damaged the frame. They sent me loads of emails stating that the motor was smaller, cube/Bosch didn't send them a bulletin about the smaller motor (I have spoken to Bosch, who have said they haven't made a smaller motor!).
The shop (Dan), stopped replying to emails after I refused £100 to get the frame repaired.

After 18 months and 1600 miles am delighted with my Cube Acid 500 purchased from this Company. Two service prolems were quickly sorted and parts supplied under warranty, I have found Dan Bussom to be friendly, very helpful and easily contactable. Would throughly recommend this Company.
Chris
Redruth, Cornwall

Brilliant service from a very knowledgeable team. Following an issue with my Cube AIM Race MTB, Dan helped out over the phone and had the part sent out same day. If only I lived closer to these guys, I wouldn’t go anywhere else. Thank you to Dan and Leisure Wheels for helping me out in a desperate situation

Excellent experience, my wife dealt with this bike purchase for me and Everything was made easy by the pleasant and helpful man on the phone and emails that were answered immediately by Dan, the bike arrived two days after ordering.
Highly recommend, excellent service from start to finish.
Thanks

Just purchased a Cube Access from Leisure wheels. Ordered on Sunday morning and it arrived Tuesday lunchtime. Bike was well packaged and in perfect condition. Thank you for a great service, my wife is very pleased with her new mountain bike.

Two weeks and still waiting for a Bosch battery replacement. Keep going round and round trying to get an update. Shop owner just moans how busy they are. Initially said it would take less than a week. I do not recommend this shop! What's the point of buying local, if this is the quality of service you get, should have purchased online. Look after your existing customers before taking on new ones. I will update my review once they get my battery replaced. I plan to complain to Bosch this week as I know they are still sending out batteries quickly during Covid-19.

Cube hybrid touring 500 promptly delivered as agreed,packaged well in a good strong box, easy to assemble, road rested all A1.excellent quality bike and service from leisure wheels.

Purchased Cube Acid 500. First class service. Great bike. Great price. Arrived next day, really well packaged in strong box.
Strongly recommend.
Chris. Redruth. Cornwall

Had a great overall experience, great communication and pretty fast delivery.

As a regular cyclist I have used Leisurewheels on numerous occasions. I have bought four new bikes from them over about a 10 year period, & had servicing work carried out too.

In my dealings with them I have had mixed reviews of their service. On some occasions I have found them to be very good, whilst on others less so. For example, one one occasion my bike was making a clicking noise with every pedal stroke. A member of staff traced it to a worn pedal bearing & supplied & fitted two new pedals FOC, while I waited. Great service!
However, after my front mech seized & had to be replaced, they fitted an inferior Alivio unit rather than a like-for-like Deore! Why?