Dear Reviewer,
We are sorry you feel disappointed, but several of your points require clarification for the benefit of readers.
1️⃣ Course content and filming
Our motorcycle mechanics course includes over 10GB of structured video lessons, theory modules, and international certification. Some demonstrations feature older motorcycles because the fundamentals of maintenance and repair—chain adjustment, brakes, engine service—are universal across models. Filming is carried out in a real workshop, not a studio, to provide authentic training conditions.
2️⃣ “1 minute 30 seconds” example
The chain adjustment video is just one of many lessons. It covers a simple task concisely, while other modules—covering engines, transmissions, electrical systems, brakes—offer significantly more extensive instruction. Judging the entire curriculum based on one short clip is misleading.
3️⃣ Refund policy
Our refund terms are clearly published here: Refund Policy – Racesleader.com
. Refunds are possible in line with consumer law, although digital products already accessed are normally exempt. That is why you were informed that “normally” refunds are not issued once a course is delivered.
4️⃣ Full refund provided
According to our records, you were in fact granted a 100% refund of the amount paid, despite having accessed and followed the entire course. This refund was authorized as a gesture of good faith, beyond what consumer law requires. For this reason, describing the purchase as “throwing money down the toilet” does not accurately reflect the actual outcome of your case.
5️⃣ Communication
We regret if you felt your follow-up messages were unanswered in time. Our customer support team has since been reorganized so that all refund and assistance requests are handled directly by the dedicated department.
6️⃣ Comparisons with YouTube
While free YouTube content can be useful, it lacks the structure, certification, and comprehensive coverage of a professional course. Our program is designed to provide a step-by-step curriculum with recognized certification, which is fundamentally different from browsing unverified online videos.
🚫 Finally, your closing statement “Avoid this company like the plague” is not only unfair but also misleading. Thousands of students worldwide have completed the course successfully and continue to benefit from the skills and certification gained.
For prospective students reading this:
✅ Our course is complete and structured, with theory, practice, and certification.
✅ Refund terms are transparent and publicly available.
✅ Payments are protected via PayPal and credit card providers.
✅ Our support team is active and continuously improving.
✅ We have already demonstrated good faith by granting a full refund in this case.
We value constructive criticism, but we must also ensure that reviews remain accurate and fair.
Sincerely,
