Lennox Auto Avis 

VERY POOR CUSTOMER SERVICE FROM ARYA

I purchased a car from Lennox in May through a remote sale, and while the car itself has been good so far, unfortunately, the overall customer service did not reflect the standard advertised by the business.

Before delivery, I wasn’t given a proper delivery slot or time window. I was told the driver was around 10 minutes away, but he arrived considerably later, making it difficult to plan the day. Better communication would have made the process much smoother.

We had also discussed the car being cleaned again before delivery, but when it arrived, there was still rubbish underneath and between the rear 7-seater seats, including a crushed Fanta can and bottle caps, suggesting the additional valet we discussed hadn’t actually been carried out.

One of the two keys also had no battery fitted, meaning we initially had difficulty working out which key was actually functional. When a vehicle is advertised as coming with two keys, it’s reasonable to expect both to be usable.

The fuel level was also extremely low on delivery, to the point we were concerned about reaching a petrol station. I don’t expect a full tank with a used car, but a little more fuel would have made for a much better handover.

After delivery, I emailed Arya with this feedback in the hope it would be taken constructively, but I never received any response.

The biggest issue, however, was with the V5C registration document. I was advised it should arrive within around four weeks, but it never did. When I contacted Lennox to chase this up, the communication was unhelpful, so I ended up contacting the DVLA myself. They informed me they couldn’t discuss the application because the address submitted by Lennox did not match my actual address. I then had to go back to Lennox to explain the issue before a V62 application was eventually completed and the fee paid to correct the mistake. I finally received the correct V5C on 10 July, over two months after purchasing the vehicle on 8 May.

Overall, the car itself has met expectations, but the customer service throughout the purchase and after-sales process was disappointing. For customers buying remotely and paying in full before delivery, good communication, accurate paperwork and proper preparation are especially important. Unfortunately, that wasn’t my experience, and I don’t feel it reflected the company’s claims of providing complete customer satisfaction and remarkable quality of service.

Based on my experience, I wouldn’t recommend working with Lennox.

Terrible experience. Went there Sunday to hear more or less that the cars are like you see them, prices on Auto Trader are only for people who finance them, cash buyers pay more, no bargains, cars dirty like s**t and scratched around - not really prepared at all. No test drive until you pick the one you're buying!!! The guy wasn't interested to even talk pretending being busy o the phobe... Total Waste of time!!!

Sourced an Audi Q2 from Lennox via Cazoo. Very professional service, happy to recommend!

The worst dealership, got stuck in a battle to return a car that was declared faulty within a month of purchase. Had to get external help to get compensation, after a year of fighting. AVOID THEM!

09/12/2025
Mohamed Guled
Absolutely amazing
Rated 5 out of 5 stars
🌟🌟🌟🌟🌟
Great deal from Mr Mehdi
I purchased a KIA Sorento 7 seat and it was a really fun service.
Thanks
Chef Guled

Very efficient and professional company with excellent cars and great staff,very happy with my new Hyundai Santa fe

Deal with Behrad ent very smooth ,we’re pleasure to deal with hassle free finance ,thanks Lennox Auto

very nice customer service provided by Behrad i highly recommend Lennox Auto they are star with their cars and services.

Just bought my third car from Lennox auto
Same as always very professional and smooth deal , thanks LENNIX AUTO

Very profetionl and helpfull. Prompt respoundto all your inquries .also grest deal

I don’t even know where to begin
as normal customers do we viewed a car and booked in to come view it after seeing the state of the car we decided we didn’t want to go ahead with the purchase. Throughout this entire process we were in contact with someone called Aaron.

I had paid 200£ deposit which was supposed to be refunded the following tuesday from our viewing which would be 09/09/2025
it is now the 29th september exactly 20 days since the promised date after repeated calls text messages asking for a refund the constant lying and delays is super frustrating
i strongly advise anyone looking to do business with this company to stay away

Thanks Lennox Auto for the smooth deal and excellent car I have , I’ll recommend to every body ,

Faulty vehicle sale!
They sale Faulty vehicle willfully and force the customer to go to Main dealer to be fixed under service warranty. I bought a vehicle for £26,000. I discovered multiple electronic fault. I did diagnosis at Halford which they refused. They are refusing to take the vehicle back rather forcing me to take the vehicle to the main dealer. I didn't buy a car for £26,000 to waste my time and money running in and out to the dealer/ garage. They are forcing me to keep and drive the faulty vehicle of which most of the safety systems doesn't work.

Just bought my Kia Niro from Lennox Auto
Very happy with my new car, great price and great service
Well recommended

I've been going to Lennox Auto for years,excellent service and amazing deals , recomend to everyone

Buying a Tesla from Lennox Auto turned into a complete nightmare, mostly because of how I was treated by Amir, one of their staff members.

I was promised that the car came with the original Tesla charger, but they gave me a BMW charger that didn’t even work with the car. When I pointed this out, Amir claimed they would order the correct one. I waited over two weeks, only to be handed another fake charger, and he tried to convince me it was genuine.

To make things worse, they stuck a dirty, used Tesla badge on the front of the car – there hadn’t even been one to begin with.

Amir was rude, dismissive, and constantly avoided my calls and messages. Every step of the way he gave me the runaround, made empty promises, and acted like I was being difficult for asking for what I had already paid for.

And after all that time and frustration, I still never received the original Tesla charger they claimed they had ordered. Just lies and poor treatment from start to finish.

I would not recommend to deal with such dealers

Just got my BMW x4 competition,
Thanks to mehdi for the excellent service.

Can't thank you guys enough, from the moment I arrived to the end ,very professional, Honest and kind ,love My new Toyota Rav4

Bought my E class Mercedes from Lennox Auto , such a great service and excellent price , recommend to all

Got a car from Lennox recently and really satisfied with the services. Friendly customer service and fair prices on lovely and perfect condition cars.