Leroy Merlin South Africa Avis 

Worst customer service I have ever experienced. Numerous emails asking for urgent timeous delivery of my online order totally ignored. Customer service call centre is the worst I have had the displeasure to speak to. Kept me holding on for 10 minutes only to tell me they will call me back. Never did. Second call, same thing, promised feedback never called back.Even the customer services manager promised to call me back on my third attempt at a call, never did. I am shocked. Thought it was just me. And then I read all these reviews and I regret very much placing my order with Leroy Merlin.

This is a formal complaint regarding the failure to deliver my order as promised.

The order was scheduled for delivery on Friday, 18 September 2026, yet it has still not been delivered, and no communication was provided regarding the delay.

As reflected on my customer-care ticket, I have repeatedly attempted to obtain assistance since yesterday. I have either been left waiting for extended periods or promised a call-back which has not occurred.

I had a contractor booked and paid to install the panel based on the confirmed delivery date. Due to Leroy Merlin’s failure to fulfil the delivery commitment, I have now incurred a financial loss, which I expect Leroy Merlin to reimburse.

I require urgent written confirmation today of the exact delivery date and time. This panel is urgently required and must be installed this weekend.

Please treat this as an urgent escalation and confirm how you intend to resolve both the delivery failure and the contractor cost incurred as a result.

Kind regards,

Terrible online service - I received only part of my order, and no updates. I have called customer service 3 times, and they tell me they will call their warehouse and get back to. They never do.

Hi I met such a very very helpful sales consultant called Sange at leroy merlin in Alberton... so helpful and so patient especially with my mum ( mum is old) ...shout out to him. If you ever need someone who is hands on ans will explain things thoroughly please go to him in Alberton

My name is Thabo Treasure Mofokeng. I ordered 50 art frames from Leroy Merlin Alberton and paid them R10 000 last week to them for this order and what they gave me is a false promised that my order will be available on Monday or Tuesday(1 September 2026) the latest. Only to find out the order is set to be delivered on 8 September 2026. The worse thing they do in return, they sent me in different stores to get the remaining art frames there because they only had 8 in their stock. I was suppose to rush to Leroy Merlin fourways late yesterday, spending my own money to get there without being compensated, I spent R500 from my pocket to get to other stores because of their failure to deliver what they promised. Their failure to deliver costed me my time and money.
I am so very very disappointed at Leroy Merlin Alberton. I always praise them for selling the best, but now my mind has changed from that.

I wish I had listened when the plumber told me they are the worst. I have been waiting for a refund from 04 Aug, for a product that was sold out, I also came to learn that the product (barn door) is out of stock when I called them. I have been calling and emailing them, still no refund 😭

A bed set that I purchased was in a poor condition
A blue set
The zip was not that strong to open the duvet cover it literally came out
The zip line was faulty and threads were coming out

Delayed delivery with no explanations or updates

Bought a shelf, got home and all materials to build were missing, went back the employee nonchalantly went and ripped other building equipment from a similar item… if this is being done in a store at least label the box for the customer?? Complete waste of petrol wasting another hour to get there. Not worth it.

Ordered 2x 2400 litre JOJO tanks, on the tracking it showed delivery 17th July 2026 then on 17th it changed to 20th July 2026. now suddenly promised for delivery on 21st. Cant trust them at al. Order 000951917. Should have bought somewhere else. Good to take your money but that is where it ends.

Response lead time is nothing short of 4 days. After waiting 3 weeks for my order, they cancelled 10 items that I had paid for using the online shopping webpage. After following up countless times I was told by Dulce that my order was cancelled and a refund would be issued in 5-10 working days. Well its 11 working days and I am still waiting and still no communication...

After reading all other reviews, why am I not surprised!! I purchased and paid for a 3 seater couch via the online platform. Besides trying get the delivery being a nightmare, I now realise that the dimensions specified and described on the Leroy Merlin website are incorrect. The exact couch is smaller than what you specified!!
You are ripping consumers off by using less material. I want this sorted out

I am very disappointed with the delivery service I received. The delivery was poorly handled, communication was lacking, and the overall service did not meet the standard I expected. As a customer, I expect proper care when handling an order. Unfortunately, this was not the case. The experience caused unnecessary inconvenience and frustration, and put my company in poor light with my client
I hope the company improves its delivery process, communication, and customer support going forward, as this level of service is not acceptable.

We purchased items online. They use RAM as their courier service. We never received our package and RAM has very bad Google Reviews too. Why they use RAM only they know. We are out of pocket with no items to show for it. Horrible service.

I placed an order for five boxes of tiles from Leroy Merlin Centurion on 23 June 2026 after being assured that warehouse stock was available and would be delivered within 3–5 days. Two days later, the website still reflected 10 boxes in stock. However, when I arrived to collect my order on 27 June, I was informed that the warehouse had no stock and that the branch had received no communication explaining the discrepancy.

After several follow-ups, I was eventually told that other customer orders had been processed while my order was being placed, leaving no stock available. This explanation is difficult to accept given that the website continued to show stock after my order was confirmed.

The biggest disappointment has been the lack of communication, accountability, and ownership. No one has been able to explain what happened to my order, provide an alternative solution, or give a timeline for resolution. As a loyal customer who has spent a significant amount with Leroy Merlin over the years, I expected far better service. I hope this matter is resolved urgently before I am forced to take my business elsewhere.

Cannot find a proper bootlase crimper at this store.
It is a tool used in wiring all electrical control panels.
Which was shocking as they sell everything else from electrical instalkations

Like every other complaint, my experience has been pathetic, not a single item that was ordered could be honored. After 3-weeks, I am still struggling to get my refund. Please save yourself the hassles and stick to other reputable marketplaces.

I wish I had read reviews about this company, before purchasing from them. I ordered a product, for a specific usage, but received something completely different. One month later I am still having issues with them, because I refuse to send the product back, before I am refunded, only because of looking at other people who have not received their refunds two months later. Their staff do not communicate with each other, which makes things worse. Another issue is, that the consumer protection act says that if we purchase something from a company, but their "seller" sends the wrong, or damaged product, LEROY MERLIN ARE RESPONSIBLE, as you paid them, not their "seller". Leroy Merlin takes absolutely no accountability for this, so I would advise EVERYONE to stay away from them.

No communication received.
No response to emails
Never available for calls
Order finally arrived- instead of a set if 6 only 1 dirty item received.
Worst service and product received ever

Ordered online, Even after multiple follow ups no one bothers to respond, they don't have customer service. Ordered online, they promised to deliver goods after two full weeks, they never delivered my things and I can't call no one . They sell staff that's not there and can't even manage customers expectations, it's very poor service. I still have not received anything