Leroy Merlin South Africa Avis 

Order 000741932. I ordered a standby battery and after waiting for a long time for delivery they gave me the wrong one which is completely useless to me. After initial enquiry only then they tell me they didn’t have the one I ordered to they decided themselves to send me another battery without communicating with me. I’m now currently waiting almost 2 weeks for their courier to come pick up the battery for a refund but still nothing. They have stopped replying to my emails as well. Do not buy from these people. Worst customer service.

I purchased the FERRE stove online on April 30th, and it was delivered on May 2nd. At first, everything seemed fine—until I inspected the stove and realized how poor the quality was. Disappointed, I immediately requested a return.

Here’s where the issues began:
Strike 1: They informed me they would deduct 10% of the amount plus courier fees for the return—unexpected and unfair for a product that was clearly substandard.
Strike 2: Despite multiple reminders, they only collected the stove on May 14th, leaving me waiting for nearly two weeks.
Strike 3: On May 17th, I received a call assuring me the refund would be processed "as soon as possible." Yet, as of May 26th, my money still hasn’t been returned.

This entire ordeal has been stressful and costly. If I had bought from Makro (I ended up buying from them) or Takealot, I would have had a better customer experience.

Final Verdict: NEVER AGAIN. I strongly recommend avoiding this Leroy Merlin and opting for more reliable retailers instead. Save yourself the hassle!

Order# 000697526-A

Order number #000708978 - was informed the day after the order was due to be delivered that one item was not in stock. After numerous calls it was agreed that the out of stock item would be removed and the remainder of the order delivered with a promise that the order would be delivered the next day. Despite numerous calls and promises - it wasnt. Calls and messages were ignored. Several calls this morning - and finally the order arrived - with 3 out of 4 items damaged/broken. They were in a box and not wrapped individually so presumably have knocked against each other which has caused scratching/breakage. First order with LM and definitely the last.

There's a gentleman named Rendani Managa who works at Fourways Leeroy and Merlin. He went over and above to help me. Quick thinker who can make a plan. Great personality. I've never received such great service. Please ask for him to help you, you won't regret it. 10/10

Worst customer service and experience ever. I have since bought an item online, delivery was extremely delayed and I have been fighting to get my item delivered. I’ve wasted so much money on airtime by following up daily. Leroy Merlin failed to hold the courier company accountable. I will never make the mistake of buying from this store again. I paid for the item and I have not received it and no one seems to be bothered about it. I have never been so frustrated. I’ve even taken the decision to cancel the order and request my refund. I should’ve checked the online reviews of this store before I purchased the item online. It has bad reviews and I am not surprised. I paid for the item, it wasn’t a freebie, why should I struggle and fight so much to get it even after affording them enough time? To make matters worse I was disrespected so much by the courier company (RAM) whose driver keeps on manipulating the system to create false reports as if they tried to deliver when in fact they didn’t even attempt to do so.

I would like to praise Phumulani Kunene from Supply Chain Little Falls branch for my order No. 000628842 & 364527. He really came through for me, handled my query so professionally, remained calm regardless of the pressure , assured me that he will help me, he kept his promise! Turned my bad experience to a positive one! This 5 star is for Phumulani ⭐️⭐️⭐️⭐️⭐️

I was so upset after the horrendous service from Nucleus delivery company which failed to fulfill my order delivery.Firstly my order was partially delivered, worse still late delivered while my contractors needed to finish my installation, I had to rebook them waiting for my other remaining part delivery. Shockingly, the delivery was short still. I don’t know where they lost my item because upon investigation, it was picked in full at the store. I was fuming flames 🔥 having to rearrange my contractors schedule, having to cancel my work planned to wait for this delivery coz I wanted to do this while on festive leave, having pay my contractors transport to come back again! That was terrible!

Fast forward, Phumulani came to the rescue, his calm demeanour makes him great at what he does.

Thank you Phumulani!!! We need people like you to keep this boat rocking !!!

Excellent service from Amukelani!!!

We visited Leroy Merlin in Fourways on Saturday - 05-10-2024 after being to numerous stores earlier in the day including the Boksburg branch and I can honestly say that we haven't received such great customer service in a while.
Bonga Sibisi, the department manager assisted us with our purchase and was extremely polite, patient and most importantly for us, excellent in his product knowledge.
We cannot express enough of our thanks for his efficiency and will definitely be visiting the Fourways branch more often because of him.

Terrible after sales service.
They cancelled my order and promised a refund, then subsequently delivered it, which was unfortunately too late for the job.
It took 4 weeks and countless calls and emails to get a refund (which was below the correct amount)

First Review of Leroy Merlin South Africa:
I am having the most terrible time with this company. I ordered a sink which arrived damaged. I contacted them to ask them to collect it, and send a replacement. That was on Wednesday, 10 July 2024. The damaged item has still not been collect, the replacement not sent and customer services are doing nothing. They are totally ineffective. I have launched 2 complaints so far and not heard a word.
Second Review of this company:
Unfortunately, Leroy Merlin's incompetence and inefficiency continues! I truly feel that it is necessary to warn your clients, and future clients, about their dreadful service. After my complaint yesterday, a solution was reached. The damaged sink was to be collected today, and the replacement sent. I received all the collection paperwork via WhatsApp and email. I had been informed by Leroy Merlin that I just needed to show the collection paperwork to the driver. I queried this and asked if I needed to print it out but was told that this was not necessary. I have taken screenshots of the communications. Today DSV arrived and refused to take the damaged sink as I did not have printed collection paperwork. The driver called his office and the woman he spoke to told him that he could not take the item without the paperwork. I showed him the message but alas it was not to be. Please note that the DSV driver was fantastic and he is a credit to DSV! The issue is the agreement between Leroy Merlin and DSV. I am beyond astounded by the continued inconvenience, and stress, that I am being put through by total inefficiency.

Leroy Merlin Order 279836 /Order Id: #LM-000396567
Order 279836 never received nor refunded. You can visit a store phone or write e-mails, no refund nor delivery. I have tried visit to nearest store, write reviews, phoned customer care. no results'
buy instore for value - not online

More than two weeks ago we ordered tiles that should have been delivered by Monday the 21st. When I called, your team said there had been a problem with the delivery and eventually confirmed that they would be delivered on the 24th. The next morning, I got an email saying the order was cancelled. I have not received any refund for the R5k+ that was paid to you three weeks ago and you have failed to deliver any product or service. The Consumer Protection Act also allows me to claim interest on these funds for the time they have been held. Promises that a Manager would call me have not been fulfilled. Your service is appalling.