Letterfest Avis 

Arrived very quickly. Beautiful book, I’m sure my grandson will love it.

I submitted a picture of our daughters first purchased home with her new husband- the picture had them in front of the home and a house on each side also it was taken at the first of spring so grass wasn’t green and no flowers yet - I asked them to redo the picture with out the humans , the houses on each side and add color to grass and add flowers - they nailed it ! It was perfect! It will be a great gift for them -
The picture arrived in less than 7 days from the order -

I ordered an alphabet book for my grand niece; unfortunately it was delivered to the wrong address; I informed Letterfest and Marie was quick to identify the problem and send a replacement. The service was efficient and the staff are friendly and courteous and acted without delay. I recommend Letterfest's delightful personalised books for children as the kids feel special to read stories with their name in it and it gives them immense pleasure and motivation to read.

In the final analysis, I judge a business by its product. I've written here about Letterfest's great customer service, but, alas, if it doesn't support a quality product, what does it matter? Letterfest promptly sent me another book when the first book fell part. Sadly, the replacement is also beginning to come apart. This is far from an inexpensive book (almost $50) and it is not put together properly. I have wasted my money.

Really fast and efficient service! I bought a memorial stone for my garden to honor my dog. I received it fast and wrapped perfectly. It is absolutely beautiful! I’m glad I found Letterfest!

Cannot fault this company at all!

I ordered a Mother’s Day book which arrived super speedy - however given it was so fast, I wasn’t expecting it and so wasn’t at home when it was delivered.. unfortunately due to the ignorance of the delivery driver who delivered it, my book was sadly ruined by the horrible storm we had on Thursday! I contacted Letterfest that same evening and received a reply out of hours (special thanks to Marie).. without hesitation she kindly sent out a replacement that night and it arrived by Saturday! Still in time for Mother’s Day on Sunday 😊

Thank you so much again - my mum loved her book 🥰 will definitely be ordering from you again x

If I could give no stars I would. I ordered a gift for my Mum for Mother's day, the site said it would be delivered in time. It arrived the day after Mother's day so is completely useless to me now. I contacted Letterfest and they have been absolutely useless. They couldnt care less, I will never use this company again. Customer service is appalling.

Edit in response: Letterfest have refunded my postage charge, £4 of an almost £40 order, and feel that they have settled my issue. I disagree, I understand they may have dispatched the product on time but my order was with Letterfest not royal mail and the product did not arrive in time. I had to purchase an alternative gift so I had something to give my Mum and therefore I am left with a useless product and £34 out of pocket. I don't feel like the issue has been resolved at all!

Placed an order after seeing an advert on Facebook, first time I’ve been tempted on Social Media to make a purchase so was wary.
Paid £80 for the picture, frame and postage. Then got the proof email, approved the picture but was then asked for £51, I assumed that the initial £80 was a holding fee and now that I had approved I had to pay.
But I had ordered a copy which was not made clear in the process - if I wanted 2 copies I would have ordered 2 copies. Asked to cancel and have my £51 back to be told no..
The approval process is a con & I now know why I didn’t buy through social media previously!
Now resolved by Charlotte - thank you. The picture is fantastic!

Personalised slate coaster. Lovely quality, great comms from Sam throughout the ordering process regarding personalisation, excellent price, and speedy delivery.

Ordered a personalised plant pot which is lovely. Unfortunately there was no choice of font and the font they chose to use has a very strange looking k that isn't clear it's a k. They did offer to reduce a second purchase but would make it a very expensive gift. I'm left with an ungiftable gift unfortunately.

I’m so pleased to have a great experience to report! I ordered an engraved stone as a gift for a friend who lost her dog and I had a challenge with spelling, when I reordered it came loose in the mail packaging and was lost. However the team was diligent in making sure I got my item. 3rd time is a charm!! Thanks for the excellent service and communication Marie, Joe & Charlotte!

For an 80th birthday gift I wanted a terracotta pot from Letterfest , but am not very good technically. I needed help in placing the order & specifying the design.Marie from Customer Services was excellent - very helpful & she made sure the exact design was produced . The terracotta pot is brilliant !!! It came quickly, very carefully packaged . Great service & product.

I ordered a memorial pet stone and it arrived quickly but with a slight error. The matter was dealt with immediately and a replacement sent. I would use Letterfest time and time again. This particular product is just as I’d hoped for and the care and attention shown by the whole team was exemplary.

I ordered a book for my Granddaughters 1st Birthday and stupidly put the wrong birth date in. I didn’t realise it until I received the book.

Thankfully Charlotte at Letterfest replied to my email and got everything sorted very quickly for the template to be changed and new book was sent out, which I received yesterday…with the correct date! Thank you so much for going above and beyond. Even more so for understanding my very silly mistake - a credit to your organisation!

I had a special request for an engraved pebble. It needed to be a particular color I saw on their website, and I needed additional characters engraved. The communication from Marie, a rep there, was so quick, which I really appreciated, because it was a memorial pebble I was looking to have made and I didn't want delays, if possible. This company understood what I wanted,and came through for me, having it done perfectly and quickly. It shipped out immediately and I received it in a timely manner. It's beautiful, and I am so grateful. I highly recommend this company.

What made my experience great with Letterfest is:
1. They were so accessible. Through our email conversations they gave rapid response, they answered questions, they responded with kindness. I mean I could feel their genuine concern over my situation.
2.They sent a replacement portrait for the one that got lost! I mean, who does that? They could have easily said "sorry" it was delivered to the address you gave us, so hope you find it."No! We looked, we waited, it just could not be found and they replaced it.
3.I worked with 2 different representatives, Charlotte and Marie. Thank you both for being such wonderful humans and the way you treated me speaks volumes for your company! I will use Letterfest for very special portraits and encourage my friends and family to do the same.

The drawing turned out beautifully. The communication was good and the package arrived without damage. I am going to get some for Christmas gifts.

This company seems to be using AI more and more as the years go by.. The recent growth in the business has meant the quality has drastically decreased.

They seem to pay the artists substantially less and rely on more AI generated content to create the "hand drawn" art by "Devon artists".

Over working their team, under paying them and now more and more work is being completed by AI rather then the authentic hand drawn, human made art.. how many have, or will loose work because this company had chosen to lie to the customer as its evolved?

It is very sad that this is the path Letterfest has gone down.. this used to be a company that seemed to genuienly care about both the customers and the artists they employed. But it would seem that now it is more about making maximum profit, not caring about the quality (or authenticity) of the work produced.

My recommendation is to avoid this company at all costs. It is not what it used to be. Find a local artist to draw your picture, it will be much more authentic and I'm sure, will be a much better experience.

I’m disappointed with the artwork I received from Letter Fest. Based on the product description and examples, I expected a watercolor-style illustration of my house. Unfortunately, the final image did not match that at all. Instead of a watercolor rendering, the artwork looked more like a cartoon, lacking clear lines, detail, and proper use of color. It did not have the watercolor quality that was advertised and that ultimately influenced my decision to purchase.
I also requested revisions and provided specific feedback during the revision process, but the changes did not improve the result. In fact, each revision seemed to move further away from the watercolor style that was promised.
I was really looking forward to this piece, which makes the outcome especially disappointing. I hope this feedback helps set clearer expectations for future customers.

I ordered a first birthday book for my granddaughters birthday. The book arrived this morning but unfortunately it has the wrong date in it. After a lot of difficultly trying to contact Letterfest, I found a telephone number. I spoke with Marie who took the details and a further £12 payment for a reprint.

My ‘complaint’ is that I cannot find a proof order which shows the details when I placed the order. I don’t know if I made an error or not and it’s cost me another £12 on top of what is already an expensive book. The month AND year of birth were wrong which suggests that I did not make a mistake, but as I have no proof of what I ordered I’ve had to pay almost £40!!