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Noté 1 sur 5 étoiles

Impossible to contact. Email addresses are hidden, phone numbers unresponsive. I still have my old name on the account due to being unable to change it through a website or on the phone- phone is n... Voir plus

Noté 1 sur 5 étoiles

I am extremely disappointed with Lewisham Council’s housing service. My mother is a Ukrainian refugee living in Lewisham. She does not speak English, and her sponsor has told her for the third time... Voir plus

Noté 2 sur 5 étoiles

Terrible experience with the renewal process. After being approved, I tried to return to the site to pay — only to be met with a broken link. This issue persisted for days. I sent a screenshot to... Voir plus

Noté 3 sur 5 étoiles

Rating: ★★★☆☆ I want to thank Nina Morris for the support and effort she's put into assisting me through what has been a very frustrating and difficult process with Lewisham Housing. While... Voir plus

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1,6

Mauvais

TrustScore 1.5 sur 5

105 avis

5 étoiles
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1 étoile

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1,6

Tous les avis

(105)

27 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

LEWISHAM COUNCIL?

LEWISHAM COUNCIL??
Is among the ugliest in the boroughs. RAWLINSON HOUSE MERCATOR ROAD. Has been without main supply water since yesterday afternoon 17th of October. And it’s been 24hrs where we still don’t have water supply. We have young children and elderly people living in this block. They don’t care I have been calling them since yesterday. SHAMEFUL SHAMBLES PEOPLE

17 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

No hot water for 2 weeks

Smith and byford attended my property on behalf of lewisham council who managed to make it worse not better on the 20/09/2025 and said lewisham need to place the tank he broke the stop valve which now needs to be replaced but I'm left with no hot water at all in my flat so can't bath or wash here it's now 08/10/2025 and they keep saying it's down to the other company my toilet floor has sunk over a year ago I have to left my toilet up to stop it flushing I've got mould in the electric cupboard where I had a water leak council took photos but never been back to do the job. I need a inspector round see what needs doing and just fix it my flat now needs a lot of work doing at least finish some of the job been waiting 5 years for front door frame to be replaced council done half a job 5 years ago I would like that to be finished

20 septembre 2025
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Noté 1 sur 5 étoiles

Ugly and unjust!

Lewisham is probably among the ugliest London boroughs. But that’s not the reason for bad rating. It is what it is. But the ugly Lewisham council has sued a local, loved family restaurant for paperwork issues around planning permission for extractor fan (which by the way helps reduce odours and noise), for £2.5 million, and no less than to a criminal court (for alleged criminal profits). You can’t invent it! Because in an ugly Lewisham street, an extractor fan is the only thing that spoils the “beauty” of the “conservation” area, the family that served the community for over 20 years is facing bankruptcy. Pathetic. Unjust. Disastrous for community.

4 octobre 2025
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Noté 1 sur 5 étoiles

The incompetence is unbelievable

The phone line directs you to the website then cuts you off. The forms on the website all get totally ignored. Horrible incompetent council who couldn't care less about anything except making money.

4 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

No access to account

Ive Been trying to login to lewisham portal for the past 2 years, if not longet, with no success or help from lewisham housing.
I have tried registering, but apparently my account is active. I've tried resetting my password but I receive no email (and yes I checked my spam). I have called them for help with this but I get no where.

I'm actually trying to pay my rent through here but I can not as I can not login in. I usually pay a different way but that's not an option at the moment. So now they will send me letters about rent now

Now i can't get updates about my rent account balance
Using the txt service no reply for the last 2 days

2 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

The housing management team are unfit…

The housing management team are unfit for their roles, biased, scammers, unprofessional, a disgrace to the social housing industry and you will face karma for how you have mislead, mistreated and unfairly treated Lewisham council housing tenants complaints

1 août 2025
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Noté 1 sur 5 étoiles

Cancer support useless

Lewisham council is an utter shame when it comes to cancer. They are the hardest borough to get a gym transfer. You can only apply a year after treatment is completed even though physiotherapists want you to get exercising and moving ASAP. It is also good mentally but Lewisham council does need to make some extra payments off cancer patients!

13 août 2025
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Noté 1 sur 5 étoiles

Ghetto creation specialists.

It's like Lewisham council actually pay people to fly tip rather than clearing junk from its streets. The things they actually do - such as their attempts at gardening - make the area worse. Lewisham council are actively turning their area into a ghetto.

26 juin 2025
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Noté 1 sur 5 étoiles

Garden waste service does not work

I subscribed last April 2025 to the weekly garden waste. It is middle of June and they picked up the rubbish every three or four weeks. I had to call them and complain every week to make this happen. The service does not exist and I lost my money.

22 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Hi everyone,

Hi,
Lewisham council just increase the building service charges £150 extra per month
Is abusing of is power

9 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

As usual this council also just suck…

As usual this council also just suck people hard earned money and always look to find new ways to do that. One of the most blood sucking council. I wish everything goes in hand of government and these council should be ablished

13 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Totally uncontactable Planning Department or Council today.

I tried to log on to Lewisham Council Planning Department to leave comments on a planning application. Slogged through to "Register". Got an email to confirm but when I clicked on that got a "This Site is Not secure" message, and could go no further. A friend tried to register in his own name, using a different email and computer, but got the same.
Tried to 'phone the Planning Department. Got a "Sorry, Planning are not taking calls" message. Reverted to Operator, got a "sorry, operator is not taking calls", message.
Well done Lewisham Council.

30 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Common Sense Prevailed!!

Made a genuine error on the PayByPhone parking app which I received a PCN for. I went through the appeals process showing them the evidence I had and common sense prevailed and the ticket was cancelled. They could have insisted I paid the fine but could see it was a genuine error. Be careful you select the right kind of vehicle on the app before paying!!

24 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Victor okolo & Dwamena, Dion

Victor okolo senior homeless caseworker been caught out in corruption stitching up a disabled homeless guy of 60 years old this guy was passed on to him after another case worker Dwamena, Dion got caught in doing the same thing, this person is very badly injured after multiple operations and has to live in the back of his van, they are obligated to help him but stitch him up, I have proof of everything these low life people have done, they need to be named and shamed, they want him off of ESA and on UV to get him slum landlords to help him, it's the local government who pay his housing benefit not UV due to him being on PIP he's on high mobility as he can barely walk, LEWISHAM NEED TO BE CAREFULL ABOUT THESE LOW LIFES this is disgusting, he now has suspected throat cancer due to the ice cold air he breaths in and blood vessels are bursting up his nose due to this and after he has called 6 times in 6 weeks they don't even call him back, WOW, this is in my eyes now assault.

10 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Worst Council in the whole of London…

Worst Council in the whole of London would never recommend anyone going to this dump my flat was flooded in sewer water for three months mould for well over 2 years not one bit of work has been fully carried out iv still got Work was never been carried out from the day I moved in over three years ago now Not a single bit of help from any one in the terrible council or landlord or PSL officer Better off going Bromley they literally look after their Tenants are not treat them like shit like Lewisham they treat you like crap And very unprofessional I don’t know how Council has not been shut down for a terrible day off everyone in this Council needs to learn how to do there job wouldn’t even give this Terrible council half a star there That bad Beware of the bad neglect you will get if you go to these people

27 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great customer service from Jhon

I came in the store today as my network was not registered to my phone he manage to get it working i was served by Jhon
He was very professional and helpful thank you

18 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Lewisham Borough Estates & surrounding…

Lewisham Borough Estates & surrounding area Parking Permits. This review is mainly subjected for the small SE16 Estate area of Lewisham but others area are also welcome to add there opinions etc. Will try to keep it brief. On the 15th January 2025 to encourage people to walk, cycle or use public transport a sustainable street programme was launched. A4documentation was hand delivered to residence but not all & many residence are still unaware of this program as they received nothing. I received this document on the Friday10th which only left 5 days to register, signpost were previously put up but covered & road markings (Double Yellows lines) marked on streets but not yet fully completed. Due to short time scale I quickly registered my vehicle starting from Wednesday 15th January as stated by letter. I own a Diesel so the cost for a same size bay is extremely higher @ £317.18 per year which I think is totally unjust. I do not use my vehicle often as I also have to pay the congestion charge @ £12.50 per day & mainly uses it for a few trips when travelling beyond London loaded with family as it is a 7 seater. Why if already paying this charge are we hit with a higher charge as a resident to park a stationary vehicle. NOTE: A parked non running, stationary vehicle does NOT contribute to pollution. Another point is this area enforcement was due on 15th Jan, as of yet signs are still uncovered & lines unpainted. I am already paying am I entitled to get some refund for the day until it is properly enforced? as it cost £0.74p daily to park on street.

15 janvier 2025
Avis spontané
Noté 3 sur 5 étoiles

Rating 3 only because some people get it !



Rating: ★★★☆☆

I want to thank Nina Morris for the support and effort she's put into assisting me through what has been a very frustrating and difficult process with Lewisham Housing. While I'm still dissatisfied with how things have been handled overall, I do appreciate that Nina took the time to listen and provide clear evidence, which has been helpful. That said, I feel that a simple courtesy call would have been a more respectful approach, especially given the life-changing nature of the issues I’m facing.

While I’m grateful for Nina’s assistance, I still feel there’s room for improvement in how these situations are managed. Thank you again, Nina, for your understanding and support.

7 janvier 2025
Avis spontané

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