Avoid LG & The Good Guys – Terrible Product & Zero Warranty Support I purchased an LG Fridge/Freezer from The Good Guys, and it has been a nightmare from start to finish. The freezer constant... Voir plus
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Website doesn't have monitor driver
Website doesn't have monitor driver
Can't get the driver for my monitor because I misplaced the CD and they can't offer me another copy of the driver. Thus monitor has lag.
(LG27UD59)
Creating unnecessary plastic waste
Disappointed because we purchased a television recently and it came with an absurd amount of polystyrene. Its 2023 if apple, dyson and ikea can basically eliminate polystyrene from their packaging LG should be able to do the same. It speaks volumes about lg that they do not care about the plastic waste problem.
The worst VCR for your home
On Wednesday 27th April 2022 my Mum purchased a LG DVD-VHS Combo Player – DC593W for me so I could transfer VCR to Digital but I wouldn't recommend purchasing one because the quality and sound is very poor.
CUSTOMER SERVICE PHILIPPINES BASED CALL…
CUSTOMER SERVICE PHILIPPINES BASED CALL CENTRE FULL OF OBFUSCATION AND DUMB -80 IQ PERSONAL.
CHEAPSKATE COMPANY, CRAP CUSTOMER SERVICE, THE ONLY GOOD THING ABOUT THEM IS THEIR CONTRACTOR FOR SERVICING, AUSTRALIAN ALL WHITE GOODS.
THE PROBLEM WITH AUSTRALIA IS YOU WOULDN'T GET AWAY WITH THIS TYPE OF CUSTOMER SERVICE IN EUROPE THE UK AND NORTH AMERICA.
MOST COMPANIES IN AUSTRALIA DO. NOT TRIANM THEIR FRONT OF HOUSE RECEPTION AND ADMIN STAFF AND GIVE JOBS TO THE MINUS 80 IQ CONTINGENT THAT IS RAMPANT ACROSS AUSTRALIA AND THE MOST LARGE COMPANIES INCLUDING THE POLICE FORCES WHO ARE NOW RECRUITING KIDS IN DIAPERS. WELL THEY ARE IN NSW.
My LG Smart UHD TV died after 4 years
My LG Smart UHD TV died after 4 years. I expected more than 4 years of service from a new TV. LG says this is a reasonable period of time. It's now an expensive paperweight. If you expect your Smart UHD TV to last longer than 4 years, then I'd be avoiding LG. I wonder how the 5 year extended warranty providers fare if its reasonable for an LG TV to only last 4 years. My TV proved to be a bad product in terms of longevity and durability and LG's after sales service is sadly lacking.
LG After sales service
Huge shout out to LG who didn’t have to repair my fridge because it was out of warranty but did so anyway. technical service has been excellent and as a result of their terrificservice I’ve gone out and bought another LG appliance in the form of a washing machine.
LG Instaview Fridge Freezer GF 570 PN and any variants of this model.
LG Instaview Fridge Freezer. GF570 PN
L G If I could give minus stars I would as not deserves Plus stars.
Poor company to deal with as give such a worthless warranty you might as well not have a warranty.
Keep clear of LG Products as there service sucks.
Here is what I experienced from LG
I have a LG Instaview Fridge Freezer. GF570 PNL Approx 9 months old.
I have problem with load noise from Compressor when running.
I contacted LG Support and advised the noise does not always happen as can hear from one end of house to other end.
LG support said record noise and we will send tech out to check it out as intermittent.
The LG Technician came out and I played back recorded noise and also fridge was making the noise as well.
He did a few things and was ok for about 24 Hours and the noise started again so rung LG back who said they would send another Technician out.
They sent another Technician that came out a few days later.
The fridge was not making noise at the time of his call.
But I played Video of the Noise and he took of back of fridge and had a look.
He shake'd a number of things around which made a load thumping noise.
Then he listened to my Video of noise again.
He screwed back on with cordless screwdriver that does not have a clutch that slips when screws tightened then said as no Fault apparent there will be a service Charge
I thought what this is only about 9 months old
He wrote on docket Tested for Noise. No Fault Found.
I immediately wrote on docket . Showed Video of Noise.
Then presented me a bill for $160 which i was forced to pay.
I said to him if there is no more noise again do I get my $160 back for 10 minutes work.
He didnt comment.
Now about 3 weeks later the noise has not come back so obviously he fixed something and failed to mention it so he could justify making a fee for his time.
I made a note on repair docket that I played back Video of noise.
I demand my money back as should of been a warranty claim considering he fixed it.
If this is LGs Warranty service as its a warranty that is not a warranty.
Come to the Party LG and refund my under warranty claim.
P.S I didnt call second technician for nothing.
I waited about 3 months for a reply from LG and they finally replied and said no fault found so that is reason for the Charge for service.
If Could add the Noise here I would but I recommend to Avoid LG as meaning of
LG = Lack of Guarantee.
Edit.
Update. Now January 10th 2023 which is about 4 months after last technicians visit and noise has not reappeared, proving that technician did something without saying to collect a service call fee.
Awesome Product - Fit for Purpose
Our trusty 15yr old side-by-side fridge died and needed a replacement. The main option was just getting another side-by-side or give the French door style a go. With lots of choices from various makes and models, we decided for this LG 637L 4-door French Door Refrigerator with ThinQ technology. 11 months passed, I can definitely say the new fridge is more suited for our needs. Just to name a few, we are now benefiting from an ample/wider shelf space and bigger freezer storages compared to a similar sized side-by-side fridge.
Aside from a great looking matte black colour fridge, other positives are the: (i) slimly built ice and water dispensers behind the left door still accommodated a slim shelf good for sauces and salad dressings, etc.; (ii) with the soft-touch function keys that made it easy to use and set-up the fridge temperature, reset the water and air filters; (iii) items placed on the door with deep divided shelves are kept cold with the door cooling design; (iv) fruit and veggie drawers [which are on rollers] keep the items fresh longer; (v) provisioning of a shelf for tall bottles and two extra snack storages at the fridge bottom area; (vi) the three bright LEDs [one on top and two on both sides] illuminate the entire fridge helping you to easily find what you need; (vii) the freezer LEDs are located under the fridge doors which lights up the freezer from the front for ease when pulling the freezer drawers [which are also all on rollers]; (viii) easily replaceable water filter and air purifier to control fridge water quality and odours; (ix) plumbed-in ice/crushed ice had never been clogged up and fused together while although water is not, the water and ice dispensers is very handy and kept the fridge mostly closed; (x) overall the fridge shelves and drawers seemed smooth, easy to remove and clean; (xi) the outer matte finish does not readily attract dirt or finger prints.
The negatives are minor like the; (i) doors slums shut if not held properly; (ii) ice/water dispenser tray and bottom left indoor freezer handle hold on to dirt more easily than other areas. Our experience with this model is there no point in paying extra for the door-in-door and LCD-screen door models as this fridge’s performance is the same in my opinion and much less part to worry about. My only concern now is its long jeopardy - that is the greater of all test!
Note: The fridge’s doors (front side) is more curved that it actually is shown in the photo.
Terrible warranty service - LG Front Loader Thin Q…
Purchased a LG Front Loader ThinQ washer. Less than 2 months in, the machine stopped draining, continuously errors out. Contacted LG to arrange for repair, now a month later and still no luck. Number of follow ups between LG and their authorised repair service provider and they just pass the buck between each other - service repair provider still waiting for parts, LG waiting for service provider and still no idea when anything will get fixed.
I purchased an LG surround sound system…
I purchased an LG surround sound system from JB HiFi on the recommendation of the staff member as I just bought a new SONY 75" TV. The sound bar is a 3 speaker + subwoofer and is absolute garbage, the subwoofer drops out every few minutes and the sound is then terrible. Tried taking it back to JB HiFi but they said it would be four weeks to look at, terrible service when you've just spent thousands in store. Buy another brand of surround sound system.
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