A lovely company, and it is great we can order books in the original language. But the delivery took over 3 weeks. I had to collect is from a delivery centre while it was a small book that easily woul... Voir plus
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Lisez les avis des autres
Een ontzettend fijne ervaring met Libristo gehad. Ruim assortiment boeken die hier in Nederland (tweedehands) niet of bijna niet te krijgen zijn. De prijzen zijn netjes, het boek wat ik heb ontvangen... Voir plus
L'entreprise a répondu
Book arrived damaged. Almost 3 weeks shipping time within the same country. The edges of the book are frailed and the upper side of the book was folded leaving an ugly mark all the way across. I... Voir plus
L'entreprise a répondu
The company offers a wide range of rare titels at a more than decent price. The company is situated in Czechia, so naturally it takes some time till the books have arrived. They keep you well inform... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Librairie
- Librairie pour enfants
- Librairie de bandes dessinées
- Librairie spécialisée en droit
- Librairie médicale
- Librairie de livres rares
Écrit par l'entreprise
Met een selectie van meer dan 21 miljoen boektitels in meer dan 150 talen is Libristo de grootste online boekverkoper van anderstalige boeken in Europa. In onze boekwinkels vind je boeken in het Engels, Duits, Frans, Spaans, Russisch of Italiaans. Maar lees je liever in het Pools, Hongaars, Kroatisch, Tsjechisch, Slowaaks, Oekraïens of misschien Chinees of Koreaans? Geen probleem, we hebben het allemaal. We zijn een team van jonge mensen die voortdurend op zoek zijn naar nieuwe titels om onze selectie boeken in verschillende genres en talen uit te breiden. En elke dag verzenden we duizenden bestellingen naar onze klanten in heel Europa. Onze visie is om elke klant in Europa gemakkelijk toegang te geven tot elk boek in elke taal, vanuit het comfort van hun eigen huis. Bovendien belonen we onze klanten voor elke aankoop - word lid van onze Libroamanto loyaliteitsclub en wissel je punten in voor gratis bezorging of boekenthema's. Met Libristo worden onze klanten geïnformeerd en vermaakt buiten hun eigen fysieke grenzen, ze zijn altijd een pagina verder. Met Libristo kun je “zijn wie je wilt”, "Libristo, Be Whoever".
Coordonnées de contact
Pays-Bas
- info@libristo.nl
- libristo.nl
3,8
Bien
35 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Very personal and helpful company
Very personal and helpful company. Trustworthy.
22 avril 2026
Avis spontané
Réponse de Libristo Netherlands
Thank you for your feedback, Gert! We are glad you value our personal approach and service. We are always here if you need anything!
Réponse de Libristo Netherlands
Bardzo dziękujemy za miłe słowa, Ewelino! Cieszymy się, że wszystko przebiegło sprawnie i bezproblemowo.
Zapraszamy ponownie!
Book arrived damaged after 3 weeks waiting.
Book arrived damaged. Almost 3 weeks shipping time within the same country.
The edges of the book are frailed and the upper side of the book was folded leaving an ugly mark all the way across. I paid for a new book... Not acceptable.
I reached out to them and they offered me €2 back or for me to send the book back to get a new one. But since I didnt want to wait even longer to read it I just kept it. They can keep their €2 as well. Sadly I will not buy a book from here next time.
26 mars 2026
Avis spontané
Réponse de Libristo Netherlands
We are very sorry that your book arrived in the condition you described. We understand how disappointing this must be. When you contacted us, we offered you options so you could decide what worked best for you at the time: a partial refund or a replacement. We fully respect your decision to keep the book to avoid additional delay. Even so, we regret that the experience left you dissatisfied, and we appreciate your feedback—it is important to us as we work to improve.
Top quality book and fast delivery
25 mars 2026
Avis spontané
Réponse de Libristo Netherlands
Thank you so much for your kind words, Ruud! We are really glad you enjoyed the experience and our selection. Looking forward to serving you again!
A lovely company but delivery is a bit long
A lovely company, and it is great we can order books in the original language. But the delivery took over 3 weeks. I had to collect is from a delivery centre while it was a small book that easily would have fitted in our postbox. I really prefer to order from Libristo instead of from companies like Amazon. Please, try to shorten the delivery time. I ordered February 12 and March 4th I could collect the book.
4 mars 2026
Avis spontané
Réponse de Libristo Netherlands
Thank you for your kind words Lizette! We are very glad to hear that you appreciate being able to order books in their original language. Regarding the delivery time, some titles are sourced from suppliers abroad, which can occasionally extend the shipping time. We also offer different delivery options at checkout, including home delivery, which might be more convenient in situations like this. Thank you for your feedback and your support — we hope to assist you again with your next book!
The products that were sold out
The products that were sold out, they let them know neatly every time that the product was out of stock and that they would keep me informed.
They did that with multiple products and shipped everything at the same time.
Kept neatly informed and still received everything.
You have to wait a little longer for it but that's fine.
17 février 2026
Avis spontané
Réponse de Libristo Netherlands
Thank you for your thoughtful review, Kirsten! We are glad to hear that our updates about product availability kept you well informed and that everything was eventually delivered together. We truly appreciate your patience and hope you enjoy your books!
Great prices for the deluxe edition of…
Great prices for the deluxe edition of the Bloodsworn trilogy, a note is that transport took a while, but I was prepared for that.
26 janvier 2026
Avis spontané
Réponse de Libristo Netherlands
Thank you for your kind words, Mark! We are delighted you found the deluxe Bloodsworn trilogy at a great price, and we appreciate your patience with the shipping time. We hope you enjoy the series!
Réponse de Libristo Netherlands
Thank you for your kind words, Wiktoria! We are delighted to hear you had a smooth experience and hope to see you again soon for your next read.
Gingen mijn boek wegens vertraging deze…
Gingen mijn boek wegens vertraging deze week opsturen.
Heb al 2 emails gestuurd. we zijn 3 dagen later nog altijd geen antwoord, of boek nog niet verzonden.
23 février 2026
Avis spontané
Réponse de Libristo Netherlands
Bedankt voor uw feedback. Onze excuses voor het uitblijven van een reactie op uw e-mails. Dat is uiteraard niet de ervaring die wij onze klanten willen bieden. Neem alstublieft contact op met onze klantenservice met uw bestelnummer, zodat wij dit onmiddellijk kunnen nakijken en u verder kunnen helpen.
2 weeks delay
The estimate delivery date when purchasing the books is not accurate. That’s the date they will receive the books and ship them to you. My books should have arrived on 12/02. They later said 18/02 a got here on 25/02.
Books are okay but the shipping isn’t.
26 février 2026
Avis spontané
Réponse de Libristo Netherlands
Thank you for sharing your experience! We are happy the books arrived safely, but we understand the delay was inconvenient. Please note that the shipping estimate on our website shows when the order is expected to be shipped, while the delivery date at checkout is the actual expected arrival. Occasionally, unforeseen delays can extend this timeframe. We appreciate your patience, and your feedback helps us improve our communication.
Réponse de Libristo Netherlands
Dank je wel voor je geweldige feedback, Ewelina! We zijn blij dat je bestelling snel en goed verpakt is aangekomen. Het doet ons plezier te horen dat je tevreden bent. We kijken ernaar uit je weer te mogen helpen!
Excelente sitio
Excelente sitio , mi libro llegó en perfecto estado y me mantuvieron todo el tiempo informada del trayecto. Mil gracias por sus servicios
13 février 2026
Avis spontané
Réponse de Libristo Netherlands
¡Muchísimas gracias por tu comentario, Andrea! Nos alegra saber que tu libro llegó en perfectas condiciones y que la información sobre el trayecto fue útil. Tu confianza nos motiva a seguir ofreciendo un excelente servicio. ¡Te esperamos de nuevo pronto!
Wat duurde dat lang zeg bijna een maand…
Wat duurde dat lang zeg bijna een maand gewacht op mijn muziek boek nou ik bestel i h v wel bij bol
28 novembre 2025
Avis spontané
Réponse de Libristo Netherlands
Dank je wel voor je feedback, Willem. Het spijt ons dat de levering van je muziekboek zo lang heeft geduurd. We begrijpen dat dit erg frustrerend kan zijn. We werken er continu aan om onze levertijden te verbeteren en hopen je in de toekomst een snellere ervaring te kunnen bieden.
great service and fairly quick delivery…
great service and fairly quick delivery for the large qunatity of books I needed for a project. thank you!
20 novembre 2025
Avis spontané
Réponse de Libristo Netherlands
Thank you for the wonderful review, Masood! We are thrilled to hear that you were satisfied with both our service and the delivery speed for your big project order. It means a lot to us. If you ever need help again, we are here for you!
Nice service
It’s not the quickest delivery. But when my package arrived damaged in their center, they quickly emailed me with some options on how to handle the situation. It’s also nice to know i talked to a human.
6 novembre 2025
Avis spontané
Réponse de Libristo Netherlands
Thank you for sharing your experience, Sebastian! While delivery can sometimes take a little longer, we’re pleased that our team promptly reached out when your package was damaged. It’s wonderful to hear that the personal support made a difference. We hope your next order arrives perfectly and that we can continue providing service you can count on.
Een ontzettend fijne ervaring met…
Een ontzettend fijne ervaring met Libristo gehad. Ruim assortiment boeken die hier in Nederland (tweedehands) niet of bijna niet te krijgen zijn. De prijzen zijn netjes, het boek wat ik heb ontvangen verkeerde in nog nettere staat en ondanks dat het uit het buitenland moest komen, vond ik de bezorging vrij vlot.
20 novembre 2025
Avis spontané
Réponse de Libristo Netherlands
Bedankt voor uw feedback, Nina! We zijn erg blij dat u zo'n positieve ervaring met ons heeft gehad en dat u tevreden bent over het boek en de levering. Moge uw boekenplank blijven groeien met verhalen die u mooi vindt!
Top shop!
What a lot of shops cannot get or deliver Libristo simply delivers what you ask for. And my books were delivered in only two weeks time.
19 novembre 2025
Avis spontané
Réponse de Libristo Netherlands
Thank you for sharing your feedback, Peter! We are delighted that we could provide the books you were looking for and that they arrived promptly. May your bookshelf continue to grow with stories you love!
Wrong edition, expensive returns
They sent me the wrong edition of what I ordered (a cheaper version according to their website) and they never contacted me to ask if this was okay.
I see that returns are paid by client so really can’t be bothered to invest more time, money and energy with such a scam.
6 novembre 2025
Avis spontané
Réponse de Libristo Netherlands
Thank you for your feedback, Catalina. We are sorry to hear there was an issue with the edition you received. We recommend contacting our customer service team directly—they will be happy to assist in resolving the matter efficiently. We hope this helps you get back to enjoying the book you intended to read.
Product description was awful
Product description was awful, shipping time estimate was inaccurate by 2 weeks, updates were poor, the shipping process was not communicated clearly, and there should have been more than one picture.
7 novembre 2025
Avis spontané
Réponse de Libristo Netherlands
Thank you for your review, Jan. We informed you that the estimated delivery window for your order was 23–31 October 2025, and your book was delivered on 30 October. We also kept you updated on the progress by email and provided a tracking link so you could follow the parcel’s journey. We appreciate your suggestion about adding more photos to the website and will certainly take it into consideration. We hope you enjoy your book!
3 weeks to deliver a book
3 weeks to deliver a book? Is a long long time. I can’t py with iDeal, only with Klarna. NO good for me. I Will niet order anything with you again.
6 novembre 2025
Avis spontané
Réponse de Libristo Netherlands
Thank you for sharing your experience. As some of our books are coming from abroad, delivery can take a little longer, though we always aim to keep customers informed. We do offer a range of payment options, but I understand it’s frustrating that iDeal isn’t one of them. We are sorry this fell short of your expectations, and I hope we may have the chance to serve you better in the future.
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