Life Assure Medical Alert Avis 254

Being the caregiver for my handicap wife, I feel reassured when I'm not at home that if she should fall and in need of medical assistance, all she has to do, is press and hold the help button. We appreciate the system. Thank you Life Assure !

The device is very sensitive and although I have not required any help, it has picked several occasions when it may have been a fall, but wasn't. The response time was in credible. After having suffered a bad fall prior to my purchase, it has made me feel a layer of protection as well as making my wife and children more comfortable.

I was recently handling my device and I accidently sent an alert. Before I realized what had happened a voice asking me if was alright was loud and clear.
So I was able to answer right away and confirm that I accidently sent the alert.
I am quite pleased with the response which is very good.

I know am in good hands and walking more

My mother’s pendant had not been working for an unknown period of time. She tests it once per month, so it may have been malfunctioning for up to four weeks without our knowledge. Despite maintaining an active, paid account, Life Assure does not appear to monitor whether the device is offline or malfunctioning.

When I called to report that the pendant was unreliable and asked whether it should be tested daily to ensure it was functioning properly, the representative advised that, in the event of a fall, my mother could press the Help button on the main device. I asked how she was supposed to do that after a fall, given that the fall detection feature is specifically intended for individuals who may not be able to get up on their own. The representative repeated that she could “press the red button on the main device,” appearing unaware of the purpose of fall detection and seemingly indifferent to how concerning this response was.

To make matters worse, the representative then attempted to sell me a Protection Plan to cover services that should already be functioning as part of the existing agreement. I am truly astounded by this service model.

I am a Senior (widow) who began having serious falls several years ago - often resulting in broken bones. Several of these falls happened outside, in cold Winter weather, with no one nearby to call out to for help. Finally, I decided to order a Life Assure pendant, even though I am living on a very low, fixed income. It has turned out to be one of the best decisions I have ever made! I am living with heart failure and constant atrial fibrillation and have already had one heart attack and several TIAs. Knowing that this device can detect a fall, and send help, even if I am not able to get to a phone or am unconsciousness has given me not only peace of mind, but has also helped me to stay in my own home, instead of having to go into a long- term care facility. I would encourage others to invest in a Life Assure device, if they too, have been experiencing falls, or worsening health issues. It is one decision that you will never regret. Sincerely, Leah - (from Nova Scotia, Canada)

To Whom It May Concern,

I am writing to express my serious concerns regarding the delivery and accountability of a medical alert device from your company, as well as the unauthorized charges associated with it.
Approximately a year ago, I was undergoing various medical procedures and taking several medications when I ordered a medical alert device from your company. The device was delivered to me without my signature or direct acknowledgement. Given my medical condition and the effects of my medication, I have no clear memory of this delivery or the transaction. The device was left at my residence, and I do not recall who accepted it.

On May 16, 2025, my family called your company to cancel the payment and arrange for the device to be returned. We were told that payment would stop once the machine was received back at your location. The device was sent and your company paid for postage after a lengthy conversation with your agent. Despite this, your company takes no accountability or responsibility for the situation. It appears that your business preys on the elderly and vulnerable. I have a limited budget and limited access to online banking, so these charges went unnoticed for months.

After calling again weeks later, my family was told your company does not provide a refund.
My family has been very patient and concerned about how your company can get payments from a vulnerable person without checking on their mental state or providing all the necessary information. My real concern is this: How do you confirm the identity of a client before getting payment? How are you helping your clients? And what happens to the equipment that is no longer used? Your company should have been more accountable and performed a simple follow-up to ensure the device was received and in use. The fact that an expensive, life-saving device could go completely unchecked by your company is deeply troubling.

They did send me sort of a receipt for my annual fee for $745.05 to operate my emergency alert device at my request. I did not get an alert to the intended withdrawal of that amount from my bank account beforehand.
I would like a prewarming so I know that funds would be sufficient in my checking account when due.

There is no question that Life Assure has given me more confidence coping with everyday life. One challenge is when using the 'belt clip', my osteoarthritic fingers struggle with removing and replacing the lanyard (and dropping the little 'connector').

I don't deny that you told the ambulance to help me.

However the ambulance was dispatched to the wrong

house. I was able to cancel before the ambulance

arrived across the the street. Close but no cigar.

I ordered a spare charger for my device. I was not informed of the tracking number. I called today to follow-up and they told me it was shipped by Canada Post and gave me the tracking number. So now I’m waiting…

Over all experience

Everyone I spoke to was kind and considerate. Needed assistance only twice during the year, but everyone involved was caring and very professional.

The ability to know where my spouse has gone on his little travels on our farm in his side by side. My biggest fear is not being able to find him! His dementia is a challenge. Reluctant to wear the pendant is a huge issue

I had a problem when I couldn't breath , i pushed my button and the ambulance was at my door and rushed me to the hospital . It worked perfectly

The kindness and interaction with the phone contact was very positive.

Good machine

There is not much information . No booklet explaining as to what to do and what not to do plus the general function the unit. I had to call several times because I got confused with the unit.
still wary. We seniors need more info and details to become familiar with the unit and when and how to use it.

The girl that looked after me was atrad and she was amazing. She was polite and very helpful and took her time to listen to me. Wonderful. ! Thank-You!