LiFE Residential Avis 6 440

Disorganised and unnecessarily time-consuming.

What should have been a straightforward process turned into over an hour of delays and repeated follow-ups just to receive a basic offer form. The process then escalated into requests for detailed personal information before confirming landlord interest.

The overall approach lacked efficiency and professionalism

Hi Katie,

This relates to a recent enquiry handled by your lettings team.

The issue is not whether I can be located on your system, but the way the process was handled—delays, miscommunication, and requests for detailed personal information before confirming landlord interest.

The review reflects my experience accurately

Amrita handled the tenancy renewal on our Royal Wharf apartment very efficiently and effectively with no fuss and kept us fully informed and consulted. Very happy with the process.

Breje Amar (my Property Manager) is very helpful and assisted my requests patiently. Thanks for your help, Breje!!!

Overall a great experience, particularly thanks to our wonderful property manager Mariah Felix, who was always super helpful, responsive, kind and easy to work with! We were very pleased with our time and would happily recommend.

Working with Life Residential as a landlord has been really great. The team is always quick to reply and super helpful with any questions. They sorted out all maintenance and tenant-related issues efficiently. The check-out process and deposit return were simple and transparent. Really happy with their service, would definitely recommend.

Being a tenant with Life Residential was a very good experience, Adisa Shkupi was my building manager and she was always helpful and very quick answering my emails and concerns. All the maintenance issues that arose during my tenancy where fixed quick, and I always got a response to any concern I had. The move out process was also very easy, Adisa kept me updated with closing my accounts and releasing the deposit. Overall a smooth transaction.

I had a great experience navigating the tenancy transition and rent review process with Life Residential. The communication was clear, professional, and reassuring throughout, especially given the upcoming changes under the Renters Rights Act. I really appreciated Amrita's support and guidance, and she made the whole process feel straightforward and well managed. Thank you for the excellent service.

Excellent communication and Amrita was very helpful during transaction made it very easy for all

I am very much appreciated for Amrita Rathod's excellent service in handling my lease renewal recently. She has very good communication skill and reacts quickly. Her professionalism in providing useful advices is impressive.

good service, and reliable.

Great service from Life Residential and Amrita in particular
Thank you
Antonia

Extremely poor experience with Life Residential.

I reported a major leak that left my flat uninhabitable, with a soaked carpet left in place for two weeks. No urgency, no proper resolution, and minimal communication throughout. Even after replacement, the smell was so bad I couldn’t properly live in the flat.

Repeated requests for inspections and updates were ignored. They are quick to chase rent but ineffective at resolving serious issues. Despite the situation, they escalated rent collection while I was unable to occupy the property.

Overall, highly unresponsive and only proactive when it comes to collecting money.

I met Breje, my property manager, in person today. She was friendly and professional, and everything was handled smoothly. Looking forward to working with her.

Life residential have been great since we started renting one of their properties over 2 years ago. They have supported us throughout with contract renewals and making sure any problems within our flats are resolved ASAP. Our property manager Breje is great and always professional. She's always quick to answer any questions we have.

Zoe Zenonos has been a fantastic property manager for my flat. She is professional, reliable, and always willing to help. Her support has made managing the property incredibly easy.

Have been with Life Residential in current tenancy for 3 years. No issues at all. Sophie Kaur specifically has always maintained very efficient communication. Any issues raised such as repairs or maintenance are dealt with immediately. All communications are very professional

Last year, I experienced some difficulty obtaining certain accounting documents despite having written to the person handling the accounts, but I did not receive an immediate response. When I contacted Leilani Drummey, Senior Property Manager at Life Residential Nine Elms, she promptly stepped in and resolved the matter.

Again last month, the person responsible for handling the accounts had left the company, and we had not been informed of this change. I once again reached out to Leilani, and she responded promptly and assisted me with my request.

I contacted her because I knew she would respond quickly and provide the necessary support. Thank you, Leilani, for your professionalism and assistance.

Excellent overall experience from the Greenwich branch. Jahz was friendly and helpful in securing us a property. Rosita is an efficient and professional property manager who is supported by knowlegeable contractors

Friendly staff and quick response time. Rented a property from them for 2 years and did not have any issues, Sophie Kaur was always around to help.

Well I had some issues that we brought to the notice of Rosita and she promised to help. She did. She resolved the issue to us and explained what had happened. She is a real gem at life residential . Always responds to any email we send her and sorts the issues out. Thank you Rosita