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Lisez les avis des autres

Noté 5 sur 5 étoiles

This is a nice quality sweatshirt and the embroidery is truly spectacular. It arrived in a vacuum-packed bag and was very wrinkled. I was afraid that the wrinkles would be difficult to get out, howe... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

If I could give a zero-star rating, I would. I reached out via email twice and still haven't received a response. I ordered my cup on April 30th and still haven't received my order. It's May 18th.

Noté 1 sur 5 étoiles

Ordered on 3/23. Delivered 4/13. I intended this “table decoration” to be my Easter centerpiece. Guess I didn’t read the fine print to see that it was only 4 inches!!! I am thoroughly disappointed... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Collège chrétien
  2. Boutique de cadeaux

Écrit par l'entreprise

Company Name: Light and Faith Website: lightandfaith.com Location: Albuquerque, New Mexico, USA Email: contact@lightandfaith.com Industry: E-commerce – Faith-Inspired Apparel & Accessories About Us: Light and Faith is a faith-driven lifestyle brand dedicated to spreading positivity and spiritual inspiration through thoughtfully designed products. Our mission is to empower individuals to express their beliefs and values in everyday life. Our product range includes: Apparel: Comfortable and stylish clothing featuring faith-based messages. Drinkware: Durable tumblers and mugs adorned with uplifting scriptures and designs. Accessories: Items that serve as daily reminders of hope, love, and faith. We are committed to quality craftsmanship, customer satisfaction, and fostering a community centered around faith and positivity. Customer Commitment: Production Time: 2–3 business days Shipping Time: 8–12 business days Shipping Policy: Free shipping on orders over $68 Returns: Hassle-free return policy to ensure customer satisfaction Connect with Us: Facebook: facebook.com/lightandfaithshop Instagram: instagram.com/lightandfaith YouTube: youtube.com/@lightandfaith Join our community and let your light shine through faith-inspired living.


Coordonnées de contact


2,9

Moyen

TrustScore 3 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 86 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Don't order from this company!

If I could give a zero-star rating, I would. I reached out via email twice and still haven't received a response. I ordered my cup on April 30th and still haven't received my order. It's May 18th.

11 mai 2026
Noté 5 sur 5 étoiles

I was very pleased with my product my…

I was very pleased with my product my T. Shirt the print was very well done Love it the color of the T.Shirt also very even, good quality material, love the package is pretty and happy, and I didn't have to wait to long to receive my order I well recommend they items thank you 💕

1 avril 2026
Noté 1 sur 5 étoiles

I’ve been emailing and trying to get a…

I’ve been emailing and trying to get a refund on a product and no one is responding. Product I purchased was very nice but wayyyy too small. I am very disappointed in their customer service. I will never order another product from this company. They are not very faith based as they say they are.

1 avril 2026
Logo de LightandFaith

Réponse de LightandFaith

I see you selected 8 inches. We sent the correct size you chose. And we haven't received any email from you.

Noté 1 sur 5 étoiles

Ordered on 3/23

Ordered on 3/23. Delivered 4/13. I intended this “table decoration” to be my Easter centerpiece. Guess I didn’t read the fine print to see that it was only 4 inches!!! I am thoroughly disappointed that I spent that amount on a tiny ornament.

1 avril 2026
Logo de LightandFaith

Réponse de LightandFaith

You only pay $28 for that size. You can choose a larger size.

Noté 5 sur 5 étoiles

All in one piece

All in one piece! These were well packaged, which is greatly appreciated since sometimes the boxes look like they were used as soccer balls. Beautiful and useful items. I'm excited to give these out!

26 janvier 2026
Noté 1 sur 5 étoiles

Disappointed-description misleading

Disappointed-description misleading. It was one small, flat piece of wood with image printed on it. Backside is unfinished and it sets into a little stand. Not worth what i paid for it.

26 mars 2026
Noté 1 sur 5 étoiles

Still haven't received my order.

Still haven't received my order.

26 mars 2026
Logo de LightandFaith

Réponse de LightandFaith

Hello, you placed your order on March 22nd, and today is only 10 days since you placed it, and the tracking number still shows it's in transit.
We have clearly stated on our website that the product takes approximately 3-5 days to manufacture and quality check, and about 14 days to ship. Therefore, your order is still within that timeframe and is not delayed as you described.

Noté 1 sur 5 étoiles

This message serves as my final demand…

This message serves as my final demand for a full and immediate refund.

It has been since February 9, and there is still no valid proof that my order was ever shipped. The tracking number provided only shows that a label was created and has never been updated, which strongly suggests that the item was never sent.

Additionally, the multiple emails I have received from your company have been inconsistent and contradictory, further confirming a lack of transparency and failure to fulfill your obligations.

This purchase was not inexpensive, and I will not continue to tolerate delays, excuses, or misleading information. I no longer want this order under any circumstances.

If my full refund is not processed immediately, I will take further action without additional notice. This includes filing a formal dispute with my bank/credit provider, reporting this matter for fraudulent business practices, and pursuing any other remedies available to me.

You are expected to confirm the refund has been issued promptly.

9 février 2026
Avis spontané
Logo de LightandFaith

Réponse de LightandFaith

Hello, as we mentioned in the email, the order is large so it needs time to clear customs.
UPS has received your package, but it hasn't been scanned into their system yet. This is normal and usually updates within 24-48 hours. We have also messaged you multiple times and ask for your understanding.
If the order is not delivered or not scanned, we will definitely refund you. This has also been confirmed in emails multiple times.

Noté 5 sur 5 étoiles

Love the Embroidery!

This is a nice quality sweatshirt and the embroidery is truly spectacular. It arrived in a vacuum-packed bag and was very wrinkled. I was afraid that the wrinkles would be difficult to get out, however after a washing, it was much better. It doesn't shrink either. I don't put this in the clothes dryer and let it air dry to protect the embroidery. I bought a large and it fits just right, not too baggy. Nice selection of colors. I will order again!

27 février 2026
Logo de LightandFaith

Réponse de LightandFaith

Thank you

Noté 1 sur 5 étoiles

I did not receive my order

I did not receive my order. I waited 5 weeks for it and then finally the tracking information said it was delivered, but I did not receive it. I requested a refund and have not yet received a response. I will not be ordering from Light & Faith again.

12 mars 2026
Logo de LightandFaith

Réponse de LightandFaith

"I did and I eventually found the package on the side of my house. The wind had likely blown it away."

Hello, your last message to us was that you found your package.

Noté 2 sur 5 étoiles

Poor communication and description of…

Poor communication and description of product, shipping took far too long.

23 février 2026
Logo de LightandFaith

Réponse de LightandFaith

Hello, you placed your order on February 7th and received it on February 17th. This means we only took 10 days to deliver this product, which is faster than the estimated delivery time posted on our website.
Delivered

Delivered, PO Box

SHERMAN OAKS, CA 91413

February 17, 2026, 9:43 am

Arrived at Hub

SHERMAN OAKS, CA 91403

February 16, 2026, 8:12 am

Arrived at USPS Facility

SHERMAN OAKS, CA 91403

February 16, 2026, 6:14 am

Departed USPS Regional Facility

SANTA CLARITA CA DISTRIBUTION CENTER

February 16, 2026, 5:30 am

Arrived at USPS Regional Facility

SANTA CLARITA CA DISTRIBUTION CENTER

February 15, 2026, 4:26 am

In Transit to Next Facility

February 15, 2026, 3:53 am

Departed USPS Regional Facility

LOS ANGELES CA DISTRIBUTION CENTER

February 15, 2026, 3:15 am

Arrived at USPS Regional Origin Facility

LOS ANGELES CA DISTRIBUTION CENTER

February 14, 2026, 9:57 pm

Accepted at USPS Origin Facility

LONG BEACH, CA 90810

February 14, 2026, 8:42 pm

Picked Up By Shipping Partner, USPS Awaiting Item

LONG BEACH, CA 90810

February 11, 2026, 7:43 am
Shipping Partner: PYK GLOBAL INC

Shipping Label Created, USPS Awaiting Item

LONG BEACH, CA 90810

February 9, 2026, 11:48 pm

Noté 1 sur 5 étoiles

Sent wrong product!

They sent me the wrong cup and they have no responded to my emails to receive the correct product I ordered.

25 février 2026
Logo de LightandFaith

Réponse de LightandFaith

Hello, first of all, I have replied to all your emails stating that if you don't like it, we will send a replacement cup and I haven't ignored any emails.
We still ensure that your order is processed according to the store's Return & Warranty procedure.

Noté 2 sur 5 étoiles

I received the wrong item

I received the wrong item. The merchant was able to acknowledge that. They provided a 30% discount to reorder.

30 janvier 2026
Logo de LightandFaith

Réponse de LightandFaith

We are very sorry about the error in your order. We truly appreciate your understanding and would like to offer you a 30% discount code to reorder the correct product. Please let us know if you would like to proceed; we are happy to assist you.

Noté 1 sur 5 étoiles

I have ordered my product over a month…


I have ordered my product over a month ago and have not heard anything yet.

26 janvier 2026
Logo de LightandFaith

Réponse de LightandFaith

Hello, we provided the tracking code as soon as the order was created.
Because the product you purchased is a wooden statue and we need time to carve it, the production time is a bit longer than other products, but it will still be delivered within the timeframe we described.

Noté 5 sur 5 étoiles

I love my embroidered hoodie

I love my embroidered hoodie. I’ve shared the website with friends and family and I can’t wait to order another one. It helps me be bold in my relationship with Christ, everywhere I go. It’s very comfy. I’m 5’4 and ordered a small. The fit is perfect for anyone who likes their hoodies a bit on the loose side. It’s does take a bit longer to arrive, but the quality is worth it. A great way to practice patience lol, but when it comes, the reward is worth it.

26 janvier 2026
Noté 4 sur 5 étoiles

Looks wonderful

Looks wonderful, very happy with how it turned out. Shipping too a little longer than I expected. The screw on lid is not super smooth but it still sits tight and looks flawless!!

27 décembre 2025

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