I would never order from this company again. recently I ordered two t8, type B, 18", LED tubes (bulbs) from them. They were poorly packaged. Even though there was no apparent damage to the box they... Voir plus
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Lisez les avis des autres
I ordered a large quantity of led 4ft & 8ft replacement T8 tube lights to update our shop and office space lighting. A number of the 4 ft were shattered upon arrival and after contacting customer... Voir plus
L'entreprise a répondu
The personal customer service of this company is outstanding. I cannot say enough good things about their dedication to solving any problems that might occur and ensuring the safe delivery of your pro... Voir plus
L'entreprise a répondu
I had purchased ceiling recessed lights before and still work great. This time I purchased a case of 4 led light panels (2ft x4ft). The shipment came with physical damage from UPS. As soon as I alerte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and lowest ever prices.
Coordonnées de contact
Westinghouse Drive 1000, 15672, New Stanton, Etats-Unis
- support@onlinestores.com
- lightup.com
4,3
Excellent
3 k avis
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Everything went as advertised
Everything went as advertised. Got the right lights at the right time and they are great.
26 octobre 2023
Reasonable
23 octobre 2023
Found the product I wanted
Found the product I wanted and came exactly like it was discribed
13 octobre 2023
I had a damaged box of lights
I had a damaged box of lights. I sent several emails with pictures and never heard anything back. In the past it was good. Not happy with the last experience
20 octobre 2023
Réponse : lightup.com
Dear Matt, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great products at a great price and…
Great products at a great price and arrived quickly.
15 octobre 2023
Keeping the dope heads at bae
Everything yall said about the lights were on point. I love them they work great
19 octobre 2023
Converting my fluorescent bulbs to LED
Converting my fluorescent bulbs to LED, Lightup has the best prices, by far! Good quality bulbs, fantastic packaging. I received an email stating they were cancelling my order so I had to call in to verify the purchase. That process added 6 days to the order. Customer service helped get me instructions and I was able to do the retrofit in about 15 minutes. Very happy!
13 novembre 2023
Avis spontané
Lightup.com was accurate in the description.
Lightup.com was accurate in the description of the flagpole light. It is bright and outshines my fence spotlight a hundred-fold. Also, quick shipping.
12 novembre 2023
Avis spontané
I NEVER received my merchandise but…
I NEVER received my merchandise but Finally did receive my refund!
14 octobre 2023
Réponse : lightup.com
Dear James, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Took over 2 months to receive my order…
Took over 2 months to receive my order which is now to late to use for the project they was supposed to be used for. Any type of updates or information would’ve been helpful.
28 septembre 2023
Réponse : lightup.com
Dear Melvin, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
Light was delivered quickly
Light was delivered quickly. Product was fine but I measured wrong. Contacted customer service and they were very pleasant and professional and solved my issue right away.
13 octobre 2023
Bad Service
I ordered 2 hazardous location light fixtures, 1 fixture arrived with a broken glass and 1 didn't work. After 11 days I got no response regarding the broken glass but was given a Refund for the defective fixture. My first experience with them didn't go well, will I try again probably not.
26 octobre 2023
Réponse : lightup.com
Dear Bryan, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Very happy with the product
Very happy with the product. Delivery was fast. But box was slightly damaged during shipping. But contents checked out fine. They left it by the back door where it could have rained on it. When they could have carried it around to the front of the house and put it on the front porch which was covered. Your delivery service needs a little work but that is not your fault.
8 octobre 2023
Prompt shipping.
I needed an unusual light bulb and ordered from Lightup.com. I received my bulb in short order. I'm satisfied with Lightup.com and will probably order from them again if the occasion arises.
21 septembre 2023
Great service and product!
4 octobre 2023
Good buy
I found the EXACT under-counter light I had been looking for, and received it in a timely manner.
19 septembre 2023
Incomplete order
Incomplete order - I have emailed multiple times the past couple weeks and this is still NOT resolved.
30 septembre 2023
Réponse : lightup.com
Dear Irene, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
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