I would never order from this company again. recently I ordered two t8, type B, 18", LED tubes (bulbs) from them. They were poorly packaged. Even though there was no apparent damage to the box they... Voir plus
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Lisez les avis des autres
I ordered a large quantity of led 4ft & 8ft replacement T8 tube lights to update our shop and office space lighting. A number of the 4 ft were shattered upon arrival and after contacting customer... Voir plus
L'entreprise a répondu
The personal customer service of this company is outstanding. I cannot say enough good things about their dedication to solving any problems that might occur and ensuring the safe delivery of your pro... Voir plus
L'entreprise a répondu
I had purchased ceiling recessed lights before and still work great. This time I purchased a case of 4 led light panels (2ft x4ft). The shipment came with physical damage from UPS. As soon as I alerte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and lowest ever prices.
Coordonnées de contact
Westinghouse Drive 1000, 15672, New Stanton, Etats-Unis
- support@onlinestores.com
- lightup.com
4,3
Excellent
3 k avis
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lights broken and damaged 6 out of 8
Lights broken and damaged 6 out of 8 , no customer service. Please confirm lights are not usable
27 novembre 2023
Réponse : lightup.com
Dear Mark, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Customer Service
Placed an order on 11/13 for 20 LED UFO high bay lights and have not received them yet. Customer service not very helpful in tracking order.
13 novembre 2023
Réponse : lightup.com
Dear Parav, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Quick service & excellent price
28 novembre 2023
Réponse : lightup.com
Thank you for the review it is appreciated
Great overall experience
Great overall experience. Website was easy to find and order exactly what I was looking for. Received my order faster than anticipated.
17 octobre 2023
Réponse : lightup.com
Thank you for the review it is appreciated
Prompt and efficient highly recommend…
Prompt and efficient highly recommend SERPER FI
29 octobre 2023
Réponse : lightup.com
Thank you for the review it is appreciated
High quality merchandise
High quality merchandise. Fast delivery.
My kids gave me the Christmas lights for the flag pole and 1 wire pulled out of the distributor and you replaced it free of charge. Thank you very much keep up the great customer service. I will recommend you too any that asks.
11 novembre 2023
Réponse : lightup.com
Thank you for the review it is appreciated
Easy fast shopping experience
Easily found what I needed and smooth checkout and fast delivery.
11 novembre 2023
Réponse : lightup.com
Thank you for the review it is appreciated
very good product and service
20 octobre 2023
Réponse : lightup.com
Thank you for the review it is appreciated
The order took a couple weeks to ship
The order took a couple weeks to ship. When I inquired about the order I did not receive any useful information.
8 novembre 2023
Réponse : lightup.com
Dear Robert, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Réponse : lightup.com
Thank you for the review it is appreciated
The replacement lights were fairly easy…
The replacement lights were fairly easy to install, and I like that each light had different color options that you could choose and the price fit my budget.
6 novembre 2023
Réponse : lightup.com
Thank you for the review it is appreciated
Réponse : lightup.com
Thank you for the review it is appreciated
I need to change the order from single…
I need to change the order from single ended lamps to double ended. I was told that it could not be done because the order was on its way already. I was told that I was going to get a return order but I never received it.
15 octobre 2023
Réponse : lightup.com
Dear Sam, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Didn't start trying to send until..…..
Charged me shipping to return items that I called and cancelled before you created a tracking number to send me items in the first place.
2 novembre 2023
Réponse : lightup.com
Dear Customer, We are very sorry for this experience with our company and understand your frustration . If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Just a great company to deal with
Just a great company to deal with. Thank you very much for your help.
1 novembre 2023
Fast service
29 octobre 2023
These are exactly what I was looking…
These are exactly what I was looking for: A bright warm white LED that was dimmable. The pattern is between a flood and a tight spot pattern, which still works okay. The dimming capability is impressive and very linear, even at the lowest light level.
26 octobre 2023
This flag made of LED lights is…
This flag made of LED lights is terrific. I live in an apartment, and I have it taped to a window so people from the outside can see the flag lit up. It’s lit up from about 8:30 in the morning till midnight. It's in my bedroom so I don't like the lights on, I'm trying to sleep. At my previous residency, I had a flag flying 24 hours a day with the proper lighting at night. I believe in America, and I love to show my colors by the red white, and blue.
29 octobre 2023
No hassle return
13 octobre 2023
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