I would never order from this company again. recently I ordered two t8, type B, 18", LED tubes (bulbs) from them. They were poorly packaged. Even though there was no apparent damage to the box they... Voir plus
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Lisez les avis des autres
I ordered a large quantity of led 4ft & 8ft replacement T8 tube lights to update our shop and office space lighting. A number of the 4 ft were shattered upon arrival and after contacting customer... Voir plus
L'entreprise a répondu
The personal customer service of this company is outstanding. I cannot say enough good things about their dedication to solving any problems that might occur and ensuring the safe delivery of your pro... Voir plus
L'entreprise a répondu
I had purchased ceiling recessed lights before and still work great. This time I purchased a case of 4 led light panels (2ft x4ft). The shipment came with physical damage from UPS. As soon as I alerte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Lightup offers thousands of LED lighting products, including bulbs, spots, downlights, T8 and T5 tubes, high bays, low bays, panel lights and more. LED saves you money, save even more with our free shipping and lowest ever prices.
Coordonnées de contact
Westinghouse Drive 1000, 15672, New Stanton, Etats-Unis
- support@onlinestores.com
- lightup.com
4,3
Excellent
3 k avis
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
What a waste of time and money .you do…
What a waste of time and money .you do not respond to emails from missing parts from fixtures you sell. how can you sell fixtures without being complete? .hope to find other vendor . I am a electrical contractor
19 février 2024
Réponse : lightup.com
Dear Jeff, We are very sorry for this experience with our company and understand your frustration . If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Lightup.com lites up the office without glare
The large office complex needed more responsible lighting and your product helped achieve that without over-brightness.
18 février 2024
Réponse : lightup.com
Thank you, We appreciate your business
Réponse : lightup.com
Thank you, We appreciate your business
Fast shipping and accurate order…
Fast shipping and accurate order fulfillment. I would definitely do business with Lightup again. The prices were outstanding for the products I purchased. Hands down, a much better shopping experience then the big box stores.
17 janvier 2024
Réponse : lightup.com
Thank you for your business we appreciate it
Réponse : lightup.com
Thank you for your business we appreciate it
This company cares
2 different orders & 2nd one delayed due to different shipping and mailing addresses. Called got straightened out & very fast shipping
27 janvier 2024
Réponse : lightup.com
Thank you for your business we appreciate it
Réponse : lightup.com
Thank you for your business we appreciate it
Great customer service and pricing
I ordered a large quantity of led 4ft & 8ft replacement T8 tube lights to update our shop and office space lighting. A number of the 4 ft were shattered upon arrival and after contacting customer service here, I was sent replacements to all led T8 tube lights as well as extras. Very much appreciated and give 5 stars for customer support and pricing.
Thank you!
C Story
Airstream of Utah
23 janvier 2024
Réponse : lightup.com
Thank you for your business we appreciate it
Réponse : lightup.com
Thank you for your business we appreciate it
When I received my LED bulbs
When I received my LED bulbs, I had one that failed to work upon installation. I contacted customer service and within a couple days I received a replacement. Bulbs where well packaged
23 janvier 2024
Réponse : lightup.com
Thank you for your business we appreciate it
Partial Order Only Received
I received my light fixtures and yet to receive my photocells for the fixtures. UPS states on their website that a label was created and you have yet to ship them out. Your customer service as of Monday stated that they were in Taylor, MI. and should've arrived the following day. There has been no follow up from your company on this.
18 janvier 2024
Réponse : lightup.com
Dear Ismail, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Réponse : lightup.com
Thank you for your business we appreciate it
Not easy to install
Not easy to install. There are no detailed installation instructions. The connecting wire was too short,so I added another wire and installed it. The fixing to the T bar ceiling is so loose that it keeps falling off.
11 janvier 2024
Réponse : lightup.com
Dear Customer, we apologize that this product does not meet your expectations. We will share this information with our team and invite you to review our return policy https://www.lightup.com/return-policy.html . Thank you for shopping with us, we appreciate your comments as it helps us do better.
return policy was costumer satisfaction…
return policy was costumer satisfaction oriented
27 décembre 2023
Réponse : lightup.com
Thank you for your business it is appreciated
Great pricing and customer service
Great pricing and customer service. Products arrived timely and without damage.
But the best was one of the representatives, Mitch, reached out after placing a large order and assisted me with creating a corporate account, and assisted with some technical questions regarding future orders.
8 janvier 2024
Réponse : lightup.com
Thank you for your business It is appreciated.
These lights are awesome
These lights are awesome, quick delivery service, highly recommend
8 janvier 2024
Réponse : lightup.com
Thank you for your business it is appreciated
My online orders at first seemed to be…
My online orders at first seemed to be complete. However I was contacted and asked to “complete” my orders. The online order process is not clear that additional steps were required. The process needs to be unmistakable as to when the order is complete.
5 janvier 2024
Réponse : lightup.com
Dear Customer, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Réponse : lightup.com
Thank you for your business it is appreciated
Réponse : lightup.com
Thank you for your business it is appreciated
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