Lilicloth Avis 805

Réponse de Lilicloth

25 nov. 2024

Dear Customer,

Thank you for bringing the issue regarding your shopping experiences to our attention. We sincerely apologize for any confusion or inconvenience caused.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

We apologize for the inconvenience and any misunderstanding regarding the discount. Could you please share the discount code you received and any error message you encountered while trying to use it? Some discounts may have specific terms and conditions, such as minimum purchase requirements,final sale items are not eligible for the discount.Once we have more details, we’ll be happy to assist you in resolving the issue and ensuring you can enjoy your discount.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Tracy
LILICLOTH.COM

Réponse de Lilicloth

19 nov. 2024

Dear Customer,

Thank you for bringing the issue regarding print quality to our attention. We sincerely apologize for any confusion or inconvenience caused.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will forward your comments regarding the print material and quality to our production team for review. We appreciate your support and hope to provide a better experience in the future.

To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Tracy
LILICLOTH.COM

Réponse de Lilicloth

12 oct. 2024

Dear Customer,

Thank you for bringing the issue regarding your shopping experiences to our attention. We sincerely apologize for any confusion or inconvenience caused.

It seems that the order you mentionned was made about 2 years ago, and we didn't find any record of your complaint about the shrink before.
Is it possible that you send us a screenshot/copy of the correspondances?

Items can be returned within 15 days(not 30 days) from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). Please verify again if the website you dealt with is LILICLOTH.COM or other merchants.
For the return policy, you can check it here: https://lilicloth.com/information/return-policy

Washed products can not be Returned, but it does not mean that LILICLOTH.COM will ignore the complaints about products after usage.

Whenever you need assistance, please feel free to contact us by chat o r by email at support@lilicloth.com with detailed photos of the defective item. We will reply to you within 24 hours and help you get the best solution.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or go to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Thank you again for your feedback on this issue. We always strive to provide prompt and efficient service to our customers.

Best regard,
Louisa
LILICLOTH.COM

Réponse de Lilicloth

6 oct. 2024

Dear customer,

Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve experienced with your recent order.

Our team is committed to processing and delivering orders as soon as possible, but due to peak shopping season, it will take longer to prepare items. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

Usually after the parcel shipped, the order shipping email will be sent directly to your mailbox.

Upon checking, the items you ordered are hot-selling products, and due to high demand, there has been a delay in processing and shipping your order. But we are working to get it out as soon as possible. We understand this delay is frustrating, especially since your account has already been charged, and we deeply regret any inconvenience this has caused. Once it be shipped out, we will email you the tracking number.

We appreciate your patience during this time and are doing everything we can to expedite your order.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Ashley
LILICLOTH.COM

Réponse de Lilicloth

Actualisé le 9 sept. 2024

Dear customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by the discount issue.

Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.

The coupon code is valid, you can enter the coupon code on checkout page to enjoy the discount. Since you didn't filled in the code your order didn't enjoyed the discount.

Regarding the discount issue, our colleague has already contacted you via email and provided a solution. Please check your email and respond to us. We hope this solution meets your needs.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Tracy
LILICLOTH.COM

Réponse de Lilicloth

Actualisé le 8 sept. 2024

Dear customer,

Thank you for your valuable feedback! We deeply appreciate your input and apologize for any inconvenience you experienced on our website. We are committed to providing a high-quality shopping experience for all customers and recognize the importance of catering to the needs of larger size women.

Your feedback has been taken seriously and will be shared with our team to improve our website design and product selection. We plan to make updates and adjustments in the future to better meet the needs of customers of all body types.You can first select "Women" in the filter options and then choose the size. This will help you filter out the sizes available for women.

If you have any specific suggestions or needs, please feel free to contact us anytime. We are eager to hear from you. Thank you again for your feedback, and we hope to offer you a better experience in the future.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Tracy
LILICLOTH.COM

Réponse de Lilicloth

30 août 2024

Dear customer,

Thank you for taking the time to share your feedback. We apologize for the issues you've experienced with product categories.

We recommend that you select men's clothing in the product category list and then choose the corresponding category, such as sweatshirts, t-shirts, bottoms and etc.Your suggestion is valuable to us and we will take it into consideration as we continue to improve.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Tracy
LILICLOTH.COM