Lillevilla Avis 

This is the second time we have purchased a cabin from Lillevilla (we've recently moved, our previous one was still going strong!) and yet again we received excellent customer service throughout. The team are always very responsive to any questions, and the delivery was easy to book, the delivery driver was lovely, and the guys who installed it for us were very hardworking and polite. Can't recommend them highly enough!

The whole team were very helpful & in all aspects of our purchase.
Thank you all.

A year has just passed since the completion of our log cabin. Foolishly I accepted the free build offer with the cabin which unleashed a disaster. Windows were put in the wrong way round with the in/out label, hinges the wrong way and much more. Eventually the constructors disappeared and left me with a structure not square, floor insulation sits on the concrete base, the double front doors consistently move, eventually can not shut or lock. Rain coming against these doors, the interior floods. Emails of complaints, eventually a very nice young man from The Greenhouse People whom I purchased through arrived, loosened a few screws, gave the building a push, tightened the screws. The doors worked again but not for long. More complaining and zero response from Lillevilla. More flooding on wet days and more door movement. Unable to shut the doors in desperation I turned to an old friend for help. A retired joiner. Endless experience/knowledge with a penchant for wood doors. Immediately identified all sorts of build, quality and design issues with the structure. For the doors he pointed out that as the frame is not fixed to the walls it will always move just by using the doors never mind weather effects. The double doors are heavy. Wooden slats screwed to the wall and frame won't secure the frame. Poorly constructed doors where the panels have grain running in opposite directions. Most importantly he pointed out that the doors bend out of line in the lower section. A short time later my friend had secured the frame in place, the doors have worked perfectly these last 4 months. He also pointed out that with the doors being bent there is still a chance that rain water will penetrate. Not necessarily from the edges but through the interior of the door, past glazing or jointing which will cause internal swelling and movement. No mater how much paint or silicon is applied. The doors need to be changed. These problems have been emailed to both The Greenhouse People and Lillevilla who have done nothing. Not a word. No customer service what so ever. Avoid this company. There are others who do better and have customer service. Be warned. These guys do not deserve the one star necessary to post this.

Although a five star review, I would advise they enhance the build instructions clearer than they are currently are to make self builds easier for customers.

They guys that fitted the Cabin where great, very perlite and professional.
only moan would be that i have just tried to fit an internal door and found the wall is 17mm out of plum. understand that this is a log cabin so it will never be perfect. apart from that we love it.

Great service and great product , cabin arrived on planned delivery date as promised .

Very professional service from the start. Good explanation of all options/models, preparatory work and delivery was excellent. Installer was very experienced and did a fantastic job working solidly over 36 hours to fully erect the structure and gave sound advice for painting and electrical work.

From ordering our cabin at white elm, to the delivery and installation the service was fantastic 🌟 would highly recommend choosing lillevilla log cabins if looking for a garden room! Our 353 pent cabin looks amazing 🤩

Great product, very helpful sales team and professional install. Highly recommended

Requested replacement logs for our Lillevilla cabin which needed some minor repairs 15 years after installation. Our request was dealt with quickly and efficiently. Delivery went smoothly . Thank you to the Lillevilla team.

Delivery was excellent, we were notified a time and it arrived and was unloaded quickly and efficiently.
The fitter arrived the next day and worked incredibly hard, erecting it and getting watertight in one day.

Lovely lady dropping off . Excellent service

Great cabin, great fitter. Just what we expected a nice solid, well built cabin. Lots of fun times ahead. Kenny did a fab job

Fantastic quality cabins. Excellent customer service at every stage. Installation was exceptional. Not a complaint to be had.

Excellent service and incredible cabins! We're delighted. The installer was brilliant and couldn't have been more helpful.

Fantastic service from booking through to installing. Can’t recommend them enough!

We’ve just moved home and we were so impressed with the cabin we left at our old address we bought another for our new home.
They are well built and very practical for storage or office/garden room.
Must mention our cabin erector “Ken” if your lucky enough to have him put your cabin together you’ll know you’re in the best hands.
Richard and Anita
Chelmsford

I was really impressed with the service and especially with the build, one man, well done.

We had a wonderful lady deliver our log cabin today see put it exactly where we wanted it, such a helpful woman as it wasn’t an easy job as had to go over our hedges but under lines so was a tight gap