Lillevilla Avis 

Positives - Cabin is beautiful and great quality. Build guys were also absolutely brilliant and quick!

Negatives - once they have your money, expect the service and communication to decrease massively. We booked in delivery 12 weeks before build, noone contact us in advance to confirm it was going ahead or expected time of delivery. One person turnt up and unloaded it on the drive way as it was too heavy for them to put in garden on their own - meaning we couldnt use our drive way for a week. Came to build day, noone turnt up. We had to call to find out that the guy went sick. 5 hours later we then get a call to say build will be done 4 days later. Build day came and they started building it and it wasnt the right cabin!!!!!! When in the show room we asked for the exact cabin on display with partitioning and to our delight she said it was £900 cheaper than advertised!! We were pleased!!! Anyway, end up being she didnt add the partitioning onto the order which is why we got the wrong cabin. They then expected us to pay £900 straight away and theyd send the panels and door for partition. Obviously this didnt go down well and they redused it to an extra £500 to pay immedidately. I understand mistakes are made but the whole thing was so poorly handled and the stress they caused had really made me not want to recommend this company!!

You need to improve your customer services department and communication as a whole - its an huge expense so get it right first time!!!!

From when we initially popped in to have a look at the showroom in July, to when we luckily got a cancellation 4 weeks earlier than original build date, I can't fault the level of customer service received. The team have always been very accommodating, walking through the different options available and providing guidance when required.

When it came to the build it was painless and amazing quick. If it had not rained on the first day, then the cabin would have been completed in one day. It was truly unbelievable the speed that it was built. On the Friday, the flooring was laid and the attention to detail could not be faulted.

The quality of the product is brilliant and would totally recommend LilleVilla. We have now just completed painting our cabin and looking forward to many years of enjoyment.

From the first telephone conversation and the quote for the summerhouse the sales team were brilliant. Also communication was excellent and can’t fault them.

Excellent standard and a quick clean build. Thank you.

Very nice woman very helpful no problems a professional job

From ordering to seeing the finished product at the bottom of the garden, the whole process was silky smooth. Top quality cabins at really good prices. Solid, well constructed and really built to last. Sales staff were really friendly and not pushy. All in all a near perfect experience. Just remember to read all emails to completion, which I didn't, that lead to a 6 week delay in the cabin arriving. My fault, not there's.

This is my third cabin from Lillevilla over the last twenty years.
The whole experience has been very easy and straightforward. Everybody from my initial enquiry, then the driver who delivered it to the fitters who put it up have been friendly, helpful and super efficient.
I'm hoping this will be my last as I don't intend moving again, but you never know !
It is a large building ( 7 x 4m ) that has been put up amongst trees. It looks like it's been there forever.
The product is fantastic and looks stunning in the garden.
Roll on Monday when it will be painted.
Thanks.

FANTASTIC SERVICE THROUGHOUT!
I would thoroughly recommend Lillevilla log cabins, our experience from start to finish has been great. The cabin is of high quality and finish at a reasonable price with free assembly. Although there were a couple of issues, one being the partition wall logs had some damage to it, Trevor from Lillevilla sorted straight away. There was a problem with the double doors and window frames after some settle time had passed- again Lillevilla sorted straightaway however due to the refitting and adjustments of the double door frame and window frames, the sealant around them needed to be taken off and the cabin repainted in some areas. Once again Lillevilla we’re on it and sent a painter out to us. He (Dave) did a fantastic job and the cabin looks great. Everyone we have come into contact with at Lillevilla from sales (Linda ) to erecting (Warren) Customer Services (Colin) have been very friendly and accommodating. Despite some unforeseen issues the whole experience has been a welcome pleasure. As we know things cannot always go to plan but it depends how a company deals with issues can speak volumes for them. Nothing was too much trouble to ensure we were happy. Thank you Lillevilla

Happy with the delivery and customer service.

Very good service nice product installed without any fuss

Excellent customer service. Chloe was particularly helpful answering questions and advising on products and cabin size.
Would definitely recommend and use again.
Many thanks
Despina Loizou

Delivery of the cabin was completely professional and with no hassle whatsoever - driver was helpful and pleasant.

Dan the installer arrived today and without doubt he is one of the most professional, efficient and hardworking tradesman I have ever met.

The cabin has been built to a very high standard and is immaculate - I am delighted with the finished product.

Throughout Lillevilla have delivered everything they have promised with great efficiency and value.

I needed some parts to complete my summer house I dealt with Mike he was very helpful and polite and I got my delivery within days as promised.

The Lillevilla 124 is a very good product. I self-built it - everything fitted superbly and only a couple of slightly twisted logs, but easy to twist back to fit as instructed. The instructions generally were good, but there are a few parts of the build without a clear instruction - the door frame assembly and mounting, for example. Fortunately not too hard to work out. I am quite used to DIY etc, but I doubt if one person could build and paint (3 coats, as recommended) within 5 days. Makes the warranty hard to qualify for.
Also, on delivery all of the metal fixings were missing - I think a delivery glitch. Called the suppliers and they sent replacements immediately, so can't really complain. Only problem there was that there were no window stays! Despite this, it is a high quality building and we really like it. Already been used a fair bit, including as a covid quarantine room for our son visiting from Australia! Thanks very much, David

We discovered Lillevilla quite by accident when visiting a site local to us which displayed Lillevilla cabins. We had gone looking for a “garden room”, but when we saw the cabins we completely changed tact. Again we were fortunate when first visiting the Lillevilla website as they had an ex display cabin advertised, bigger than what we were looking for but we went for it.
From then on everything has been plain sailing. Delivery could have been an issue as we live on a fairly severe bank and have a significant tree at the gateway of our property. Anyway, the driver performed some acrobatics with the help of his crane and the cabin was delivered. Two days later two installers arrived who did a great job of putting the cabin together. We couldn’t be more pleased, the only issue now is that it highlights other areas of the garden which need work.

Great product and great service, turned up on time, the next day 2 fitters arrived at 7am, polite and professional and were a credit to the company and were finished in a day. I have recommended to a few people already.
Many thanks Jono and Emma

Great product, Great support and communication.
Really pleased with our new Garden/Games room. We decided to build it and insulate it ourselves and are really please with the finished result.
On a slightly negative note the instructions were some what Woolley and took some working out but we got there in the end.

Delivered on time, fitted by a thoroughly diligent guy who didn't stop working all day , service provided clear and informative from start to finish

Excellent delivery of our cabin very polite and helpful now for the putting it up

Excellent service from start to finIsh.
Delivery driver was so helpful then Jimmy and Jay who built the cabin were excellent and so easy to work with followed by Dave who fitted the flooring who was also so friendly and helpful.
Thank you all.
We now have a beautiful cabin, just need to paint it and move my office in.