My order never got sent out. I contacted the customer service team and they couldn’t give me an answer.
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Lisez les avis des autres
They really went above and beyond to help me with my order and return details. Helped me throughout the process for months of shipping and details etc… Never experienced such a delightful stress f... Voir plus
I had lodged an exchange for a top from a matching set but was meaning to lodge it for the skirt instead. I had shipped back the skirt with the $10.00 return label. I then received a top back wh... Voir plus
L'entreprise a répondu
Very polite and professional service. I had never seen my CV that way before. It was well structured, straight to the point at the same time detailed.
À propos de l'entreprise
Informations provenant de diverses sources externes
LION&LIONESS er et innovativt dansk sportstøjsbrand med fokus på elegance, kvalitet og dansk design.
Coordonnées de contact
Dyssebakken 95, 6500, Vojens , Danemark
- 52404540
- lionapperal@gmail.com
- lionandlioness.eu
1,8
Bas
27 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Les gens ont aussi consulté
My order never got sent out
My order never got sent out. I contacted the customer service team and they couldn’t give me an answer.
21 juillet 2026
Avis spontané
Very polite and professional service.
Very polite and professional service.
I had never seen my CV that way before.
It was well structured, straight to the point at the same time detailed.
2 février 2023
Avis spontané
Liars and worst customer service
I had lodged an exchange for a top from a matching set but was meaning to lodge it for the skirt instead. I had shipped back the skirt with the $10.00 return label. I then received a top back which is when I realised my mistake. I then reached out to customer service and explained the situation in which there was a lot of back and forth of them requesting for a photo o the top that they had sent out and then continuously telling me there’s a process that they go through and that I have to lodge the return. I was happy to lodge the return but then I would simply get the incorrect item back again with lesser value of what I had paid since the skirt costed more. I didn’t have an issue with botching it if they could confirm that they could manually follow up to get me the correct item sent out.
We spoke for a long period of time across over 20+ emails with Andrea constantly palming me off with links to the returns policy and returns portal and not accounting for the difference in value even if I do a simple refund. She would also refuse to refer me to someone who could help despite me asking multiple times and simply tell me she had no conclusion but for me to lodge the return/ exchange (where the same item will be sent out incorrectly again).
She also said that they wanted to rectify the situation but that the skirt is now sold out and when I checked online the size and skirt I was trying to exchange it for was still in stock. I sent her this and a screenshot, which she ignored and replied with ‘thank you for your feedback’.
Absolutely trash customer service and although I frequented them before, I will definitely not be wasting any more of my time or money on them and will be spreading awareness.
3 août 2023
Avis spontané
Réponse de LION&LIONESS
Hello Kelly
I'm sorry you had a bad experience with someone. I however I have to point out, that you haven't placed an order with us. First of all we don't deal in US $ or AU $. Secondly we do not ship beyond EU borders (we are located in the EU/Denmark). Thirdly, we don't have someone named Andrea. I think, you got the wrong company. I do hope you find resolution with the right company.
Best regards,
Frederik Wittendorf, owner
Best experience with a brand ever.
They really went above and beyond to help me with my order and return details.
Helped me throughout the process for months of shipping and details etc…
Never experienced such a delightful stress free communication with a brand. Customer service deserves a raise!
11 octobre 2022
Avis spontané
De bedste tights ever
De bedste tights ever ! Træner ikke i anede ! Og har i alle 3 farver.. virkelig holdbare, en ældste er 2 år gamle og fejler intet !
Servicen er også helt i op. Kan 100% anbefales her fra
27 novembre 2020
Avis spontané
Hurtig levering og super kvalitet
5 décembre 2019
Avis spontané
I liked the model and decided to try…
I liked the model and decided to try out this brand when I was in Denmark this summer. Great quality, still happy with them. Definitely recommend.
27 octobre 2019
Avis spontané
Virkelig god service
Virkelig god service! Hurtig levring;-) den bedste kvalitet! Jeg er super glad for det, jeg gør hva jeg kan for og sprede budskaber!
Keep up the good work
4 septembre 2019
Avis spontané
God service
God service, lynhurtig levering, og så sidder tøjet bare som det Skal!
18 juillet 2019
Avis spontané
Fantastisk!
15 avril 2019
Avis spontané
Super lækkert træningstøj
Super lækkert træningstøj, god kundeservice og hurtig levering! Det kunne ikke være bedre! Topkarakter herfra 👌🏼
11 mars 2019
Avis spontané
Réponse de LION&LIONESS
Hej Mikkeline, tusinde tak for de fine ord! Det betyder rigtigt meget for os! Stærkeste hilsner // team LION&LIONESS
Virkelig lækkert tøj
Virkelig lækkert tøj, som lever op til de forventninger man har om godt sportstøj
10 mars 2019
Avis spontané
Réponse de LION&LIONESS
Hej Mathias, mange tak for rosen! Dejligt at høre! Stærkeste hilsner // team LION&LIONESS
Super lækre trænings bukser
Super lækre trænings bukser, i en lækker kvalitet. Og så var fragttiden lynhurtig!
5 février 2019
Avis spontané
Réponse de LION&LIONESS
Hej Trine,
Mange tak for de SKØNNE ord. Vi er super glade for, at du er glad for dine nye leggings! Igen, tak for de fine ord! // team LION&LIONESS
Kanon service!
Trods problemer med forsendelse blev alt løst hurtigt og effektivt! Top karakter her fra!
9 janvier 2019
Avis spontané
Réponse de LION&LIONESS
Hej Carl,
Tusinde tak for den gode anmeldelse, selvom det var lidt bøvlet fandt vi ud af det til sidst! Mange tak! // team LION&LIONESS
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