LiveMoor Avis 

The delivery timeliness was very good, however, as a purchaser of quality frankincense I immediately noticed it wasn't good - the small pieces mixed with something I don'trecognize and the scent gave it away - not as pungent as the "real sacred resin". I'm not bothering about getting a refund as it wasn't that expensive (I sampled with 100g). My concern is the quality. I use this product for my business. Unfortunately, I won't be purchasing again.

I’m really disappointed with this experience, especially as I’ve had nothing but excellent service from this company when ordering through their Amazon shop. Amazon orders are usually same-day dispatch with next-day delivery, which is why I trusted ordering directly from their official website this time.

The item showed as in stock on the website, so I expected a similar level of service. Unfortunately, that hasn’t been the case at all. It’s been some time since I placed the order, and I’ve received no dispatch update, no communication, and no response to multiple emails. I’ve also tried calling, but there was no answer.

At this point, I can only assume the item may actually be out of stock, which is frustrating in itself. If that’s the case, I would have appreciated basic communication to let me know, or at least the option of a refund. Instead, I’ve been left chasing with no response, which isn’t acceptable.

Had I known there would be delays or no stock, I would have ordered elsewhere. This experience is a complete contrast to their Amazon service and has been very disappointing.

Edit: to the response.

This review is not about staff taking a Christmas break. Everyone is entitled to time off. The issue is communication and transparency. At the time of ordering, there was no notice that the business was closed and no mention of a reopening date. What I find particularly frustrating is that this review received a prompt response, yet my direct emails have yet to be replied and still left with not knowing what’s happening with my order.

Shifting blame to customers is not the way to go.

On 29 December LiveMoor accepted my order for 60m Hozelock hose reel with 50m Ultramax hose via their website. Order stated DPD next day delivery if ordered by 1pm. Item showed as In Stock on website. I got an automated confirmation of order straight away.
Since then I have phoned and emailed several times but not had any response.
I now see that in response to another review they say “ We have not responded as we are closed from the 23rd until the 2nd”.
I believe LiveMoor have taken my money under false pretences. Had I known they were away I would never have ordered from them and bought an alternative from companies who were working, like Wickes, Screwfix or Argos

Ordered items which were in stock on their website.
Received an email to say they weren’t actually in stock and would not be back until the new year. Left me having to find another supplier to get items in time for Xmas. I asked for a refund and confirmation order was cancelled. Never heard from them. Have been refunded now but it took 4 days. Wouldn’t use again

I purchased a hoze lock reel with 50m ultramax hose. Livemoor supplied a reel with the inferior “plus” hose.
I have left two emails asking for the contract to be honoured; no one answers their telephone.
Be very aware of using this company.

Edit. The response below was generated AFTER my review. Amazing how companies react and then try to pretend they are the innocent party. Their response is to return the inferior item to generate a refund as they are out of stock of the item I actually bought.
In summary, I stand by my original post.

First delivery of a 20 kg bag of fertilizer arrived damaged and repacked by Royal Mail. Contacted Caroline at LiveMoor who immediately arranged for a new consignment to be sent out via a different courier which then arrived the next day! Excellent service for which many thanks.

Made a order and paid the extra for next day delivery and next it still states its being prepared. So no point pay for next day. Order cancelled and waiting on a refund. Took a whole day get in contact with them. Finally emailed me back at 8.10pm
EDITED..... 2 days later I cancelled order. As it obviously wasnt next day. And I rang and left messages with my phone number.

Ordered some paint and rollers, half the order arrived 2 days late and the other half never arrived - DPD appeared to have lost it. I informed LiveMoor who sent a replacement, that also appeared to get lost. I contacted them again to send another replacement which arrived with a split tub of paint in a leaking bag and I was lucky it didn’t leak all over my hallway floor. They refunded for the split paint and I have since asked for them to pick up the leaking tub but am yet to receive a response, they have in general been quite slow to respond to emails.

Whilst they can’t be held fully responsible for the appalling service provided by DPD they could package their products better; I have had other suppliers use special packaging for pots of paint, and they could choose a more reliable courier.

I won’t be using them again.

Just to emphasise the point about communication - I asked them to arrange for pick up of the leaking paint 4 days ago and got no response so chased it via email yesterday and despite LiveMoor making the effort to respond to this review and saying they’ll follow up with customer service I have still not heard back.

By far the worst online shopping experience I've had in years. I bought a assembled hose cart from Livemoor two weeks ago, and it still hasn't been delivered. They delivered a bag of weed killer instead. OK, mistakes happen. But when I informed them of this, they asked me for proof even if they already had the tracking number and would be able to see the picture from royal mail of the bag of weed killer delivered. I wasn't home and couldn't take pictures of their weed killer bag. I told them. No reply. Then I finally got home the next day, took pictures and sent them. No reply. I emailed them again the next day a screenshot of royal mail's photo (which they already had access to themselves). It finally took them another 3 business days to reply. They say a replacement order has been requested and will be with me shortly but give me no way of tracking their order whatsoever. They also ask me to find a post office so that I can go and return their weed killer bag that was dropped at my door. 3 days since that email, and still no delivery and no more communication from the company. I've waited two weeks now since I purchased the assembled hose cart.

Well on contrary to others I think livemoor is a great company and from what I can see is that there are some real HARSH reviews out there and some of them are because people have neglected to research the product they buy and can’t take personal responsibility so they have to blame the seller and that my friends is damaging as well as morally wrong! I’m so glad that I take people on my own Merritt and decisions making because I’ve read the negative comments as I went to purchase this and it made me think do I want to purchase from this company into which I said to myself yes I do because I’m sure it’s just disgruntled buyers who have petty concerns! You cannot expect the seller to do the journey for you. You must meet halfway. My product is perfect and came in perfect speed and time. Thank you so much. Livemoor kindest regards much love Shane PS love all serve all.💚🫶🏼🌱🫶🏼💚🌱

Gosh what a horror Livemoor is now...has been slowly going downhill foe years with their products getting more inferior and costs of these very poor quality products going up by more than 35% beeswax had bits of plastic in it....certainly not natural and sourced locally as they say... suspect from China...Their fragrance oils now are hardly any smell at all due ti them being so diluted,tried these on blotter paper...nose test....cottonwool...come out just like water and very thin like water. ..I used the same fragrances from them about 5 years ago...then they had good smell and not heavily diluted like they have been since. I have tried buying the same ones twice a year for the last 5 years to see if if it was just a bad batch...etc but no this is standard with them now....the poorest quality lowest fragrance oils around.such a shame as 5 years ago they were good.but now are just pure alcohol base with few actual drops of fragrance. Never again very substandard products which I dont believe are sourced in the UK.

I had an absolutely fantastic experience today! I needed some items to arrive the next day, and Caroline went above and beyond to make sure everything was handled seamlessly. Even when I realised I had missed a few things and had to reorder, she ensured everything was put together perfectly without any hassle. Her dedication and helpful attitude—especially so late on a Friday—were truly commendable. Thank you, Caroline, for your outstanding service! You made my day so much easier, and I really appreciate it.

Have changed my review as they sorted my issue out promptly . I had issue with wax coming loose they replaced it as it was ripped open some lost. Very happy and thank you Livemoor

Though I didn't realise it at the time, I recently placed two orders for different types of wax with them. The first was via Ebay and the other five days later on Amazon. Both orders were supposed to be posted by Royal Mail 48 hour service with tracking. After a week Royal Mail were still saying they hadn't received my Ebay order, so I contacted Ebay to raise a complaint. On the same day that I complained Royal Mail finally said they had got it. My order from Amazon was supposed to be arriving today by 8pm but that's not going to happen because according to Royal Mail they didn't receive it at Plymouth until 11.35am this morning! Once again a week after I placed my order. I can understand if there is a delay because items are out of stock and it would have been nice to be kept informed but I received no updates whatsoever from Livemoor on either order. Unfortunately, based upon my experience I cannot recommend them if they think it is normal to take a week to post orders. I'd rather pay a bit more and get the items I order promptly.

I placed my 1st order for candle wax & it arrived so quick! Amazing service, I'll definitely be a returning customer.
Thank you.
Zoe @ScentZbars xx

Natural filtered beeswax blocks from Livemoor are fantastic for my shoe polishing business. I love that they are a local company producing a premium product at a fair price. I would highly recommend them.

Excellent prompt delivery of orders, on the one occasion I had a query with my order it was dealt with swiftly and with excellent customer care.

A good range of products on sale at competitive prices, I recommend Livemoor wholeheartedly to crafters and small businesses.

Livemoor have always had excellent products at excellent prices. I've never had an issue with quality and delivery is always fast.

I started my little Beeswax product business at the end of 2022 following recovering from ill health and covid, I wanted to do something that involved my love of bees, I started sourcing and learning to make my own healthier options of products that I loved and so started buying my supplies from various different suppliers, through trail and errors I finally came across LiveMoor who I now get most of my supplies from and the reason this is because the quality is really great at a really competitive price, since using their supplies I’ve not had any problems with the quality and delivery and customer service is 1st class, I definitely recommend this company and will continue to get my supplies from them. :)

I love this company, everything I have ordered has been first class. Delivery is fast and contact easy.