YourMedicals Avis 

AVOID!!! Absolutely awful .. cancelled my order over 14 days ago and still waiting on a refund. Not even sure my order has been cancdlldd yet. Over 3 weeks they’ve had my £200. AVOID!! AWFUL!!

Awful! Ordered 22/10/26 now in October and have not received my order. Constantly telling me they are waiting on delivery! Absolutely joke! Avoid!

I placed an order on 3rd September and still have not received it. Waiting 6 weeks for medication is totally unacceptable.
I have emailed several times but keep getting fobbed off with excuses.
I have since placed an order elsewhere and received it within 3 days.
I will never order from Your Medicals again!
AVOID AVOID AVOID

i have now brought this company to the licensing for pharmacy board to investigate they have been looked at before i have been waiting since 14th july for 219 refund
same ai rubbish response

Even one star is too much for them! @yourmedical pharmacy
Worst service ever, still waiting for medication from 10th August & getting same AI reply which is horrible. Kept chasing and getting back same reply which is really disappointing (happy to share screenshots) asked for refund and still same no money or medications yet.
They still taking orders & sending ads however saying on emails the shipments are delayed and they haven’t received it yet from 10th August!! Not sure even if their medication is good to be sold if it’s delayed all that time due to the shipping!!

This company are crooks they should be investigated.look at the reviews I should of ordered 2 months ago nothing one e mail waiting for stock shocking company
DO NOT GIVE THEM UR MONEY
Plus contact your bank and claim a charge on them you may get your money back

What can I say but Do Not Use this company! I placed an order in August for a Mounjaro injection pen which was all approved after a while I then contacted them when I hadn’t received any updates to be told they were waiting delivery of stock after speaking to them a week later I informed them that I wished to cancel my order and also clarified this by email this was on the 16th September, I felt I had been patient and given them enough time to fulfil things there end! Since then I have been given the run around constantly lied to saying I would receive it by end of week etc! Now I’m just being told I’m in a queue awaiting for my refund request to be processed and they will pass on my concerns! I keep telling them your site says 5/7 days for a refund what’s going on? They refuse to give me any numbers for managers and they just answer the complaints line saying I’ve passed your concerns on! I informed them I do not have the funds to purchase anywhere else until I receive my refund and they they have caused me to feel ill and ruined my weight lose programme all they do is agree it’s not good! I gave accused them of being scammers and they are just not concerned the damage they are causing to peoples health and mental wellbeing with the constant frustrations of having to chase them again they are not bothered! I’ve now had enough I’ve told them I will leave reviews about them on all their platforms advising people to steer clear of them I am also in the process of seeking legal advise as what they are doing is actually illegal as they are constantly offering discounts to entice people when they do not actually have the product to sell aside from the fact that they are putting peoples health at risk! I have also now been advised to contact my bank in support of this and would advise others to do the same

Awful company, requested order cancellation and refund. Order was cancelled in May, still no refund in September despite numerous emails from them apologising for the delay and they would give my refund priority
In the end I used section 75 of the consumer credit card act and my money was refunded by the credit card company within 7 days. Best course of action with this company. Would never recommend them

Re the reply from yourmedical

Funny I’ve seen the very same sentences in previous emails from them . It is not sincere, probably a bot……

Terrible experience, order was was severely delayed and everytime I call customer service I got the same response “next week” with no specific date. Luckily I was able to cancel the order and have been told it will take 7-10 days for refund with no apology or attempt to make things right. I would not recommend using this company.

Very disappointed and disgusted with this company!
Will never make an order again, I should have listened to my gut about making the order in the first place. I have ordered from many companies all of which take payment ( and this is an expensive item ) which yourmedicals did within minutes of me placing it!
Other companies will dispatch within a couple of days, but No not this company, an order was placed on the 12th September, it took at least a week before it was approved and its still not sent after nearly a month of waiting!
After many emails from myself and being told anything but the truth, I’ve now had to spend money I’ve not got and buy else where and have requested a refund from them!!
Let’s see how long this takes to be done, DO NOT BUY FROM HERE….

Really easy to use. Site is easy to navigate. Emails to let you know where your order is up to. Customer service is so helpful

I placed an order on August 31st - as of October 9th they still have my money, and I requested a refund rather than a dispatch. They told me it was approved and dispatched. It was not. I further requested a refund as the package had not been shipped. Apparently I have to wait over 10 days and then a further 5 days for a refund - when my order was placed that long ago and they are just holding my money without justification?! Ridiculous. Slow. Terrible customer service. AVOID. I’ll be contacting my card company for fraud.

Great service all round and fast delivery. Thanks!

DO NOT USE THIS COMPANY! I ordered Mounjaro on the 28th July 2026 and waited a couple of weeks for it then they finally they tell me after i chased it they needed a video so i did that and the order was finally approved on the 13th August, by the 31st of August i still hadn't received it so requested a refund and it is now the 9th October and i have no Mounjaro or no refund!! they are thieves, liars and scammers! Keep telling me I'll have it in 7 days! absolute joke of a company you MUST AVOID!

This is a horrible place to buy your medication from, I placed my order in August, it sat on the priscriber s cue forever until I reached out.it was one story to the other, I finally asked for the order to be cancelled and up till now , I am still waiting for my funds. Such a horrible horrible place. The company should be looked into o closed down. This is sure no way to treat people or run a business. My order number is 118431

Having ordered from this company before with no issues, I reordered on 15th September. The cost was taken from my credit card immediately, yet my order sat in 'prescriber review' for quite some time. On ringjng to find out why, I was told more information was needed, which they had never asked for. They did then send me an email on 25th September which I responded to the same day. Order was still in prescriber review and despite multiple chases this is where it stayed. In fact I cancelled my order on 1st October because it was still in prescriber review. It is still in prescriber review today, 8th October , and having telephoned them I am advised it is in a queue to be cancelled. They must get an awful lot of cancellations!! And let's not forget all this time they are still holding the money they took on 15th September. A more cynical person than me might wonder if their business model includes holding lots of customer cash in high interest accounts to generate income without fulfilling orders. And I am pretty certain their email responses are AI generated. They all sound very much the same and recycle key phrases without actually addressing the issues. I would give zero stars for this entire experience if could. Buyer beware!

Very reasonable priced item and quick consultation and delivery

STILL NO ORDER!
So it's now been a month of being told stock is coming in and it doesn't. Last email, stock is in, 5 days later STILL no order. Keep blaming supplier issues, if there is that much of an issue, get a new supplier?!

Still waiting for my refund of my order placed over a month ago.

Ordered on 31/07. Order still not fulfilled. I was sent out 2 out of 3 pens after chasing continuously for around 6 weeks. The third pen is nowhere to be seen and now being told there are stock issues. No other pharmacy appears to be having these stock issues. If there is no stock orders should not be taken as they cannot be fulfilled. I am now considering going via my bank, as now being told that stock is arriving tomorrow, but I was told that last week?! DO NOT USE.