I have ordered a number of times from this website and whilst every order has had a delay (2-3 weeks beyond website commitments) it's been fulfilled. However my most recent order on 27th June is stil... Voir plus
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Really good price for an effective product. I've been using the wegovy injections for a while now and decided to switch to the pills primarily due to cost. I seemed to have come to a stand still whil... Voir plus
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I had a great experience ordering from Your Medicals. The process was quick, and my order arrived promptly and discreetly packaged. Have used them a few times and will continue to do so. Great value f... Voir plus
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Even one star is too much for them! @yourmedical pharmacy Worst service ever, still waiting for medication from 10th August & getting same AI reply which is horrible. Kept chasing and getting back... Voir plus
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À propos de l'entreprise
- Pharmacie en ligne
- aussi dans
- Clinique
- Pharmacie
Écrit par l'entreprise
Your Medicals is a trusted online pharmacy dedicated to providing high-quality healthcare products and services at competitive prices. We specialize in offering a wide range of prescription medications, health supplements, and wellness products, all delivered safely and discreetly to your doorstep. Our mission is to make healthcare accessible and convenient, with a commitment to excellent customer service, timely delivery, and a seamless shopping experience. At Your Medicals, your health and satisfaction are our top priorities.
Coordonnées de contact
2 Stadium Place, LE4 0JS, Leicester , Royaume-Uni
- 0116 507 0486
- support@yourmedicals.co.uk
- yourmedicals.co.uk
3,2
Moyen
4 k avis
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Disgusting company
116775
I paid for an item on 12/07/2026, I changed my mind and cancelled the order, I have yet to have a refund, I have called many many times and keep getting fobbed off, asked to speak to a manager , no manager available, asked to speak to department that deals with refunds, cannot contact the directly.
I use a 3rd party called Ziltch and they keep trying to take payment even though I cancelled over 2 months ago.
PLEASE STAY AWAY FROM YOUR MEDICALS
WOULDNT EVEN GIVE 1% IF THAT WAS AVAILABLE, -10%
You then get automated response because they are con artists.
They are not interested in the customer
Absolutely stay away from them
12 juillet 2026
Avis spontané
Réponse de YourMedicals
Dear Customer,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration caused by the delay with your refund.
At Your Medicals, we take customer concerns seriously and are committed to putting things right. We have prioritised your refund and are working to ensure this is processed as quickly as possible.
We truly value our customers and always aim to provide a reliable, professional service. We are sorry that your experience has not reflected the standard we strive to provide, and we appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
Your Medicals Team
Easy online purchase and quick delivery.
22 septembre 2026
Avis spontané
Réponse de YourMedicals
Thank you so much for your wonderful feedback! We’re delighted to hear that you found the online ordering process easy and that your delivery arrived quickly.
We really appreciate you choosing Your Medicals and taking the time to share your experience. We look forward to serving you again in the future!
Kind regards,
Your Medicals Team
Theft of money
Date: 23 Sep 2026
Dear Sir/Madam,
Re: Outstanding refund of £209
I am writing regarding the refund of £209 which you agreed to make to me.
You confirmed that the refund would be made within 28 days. That period has now expired, and despite my subsequent attempts to contact you by email, I have not received the refund or a substantive response.
The £209 remains outstanding.
I therefore require payment of the £209 refund within 14 days of the date of this letter.
If payment is not received within that period, I intend to issue a claim against the practice in the County Court without further notice to you. In that event, I will seek the £209 owed together with the applicable court fee and any interest that I am entitled to claim.
I would prefer to resolve this matter without court proceedings, but given that the agreed refund deadline has passed and my attempts to obtain payment have not received a response, I now require this matter to be resolved promptly.
Please confirm in writing when the £209 has been paid.
Yours faithfully,
23 septembre 2026
Avis spontané
Réponse de YourMedicals
We sincerely apologise for the delay and for any frustration this may have caused. We completely understand your concerns and are sorry that you have had to wait so long for your refund.
To enable our team to investigate this further and check the current status of your refund, could you please provide us with your order number?
Once we have received this, we will review the matter and assist you as quickly as possible.
We apologise again for the inconvenience and appreciate your patience and understanding.
Kind regards,
Your Medicals Team
Not even worthy of one star
Not even worthy of one star! Cancelled order in May still waiting for my refund in Sept. I have evidence of a huge amount of emails relating to me requesting my refund and have given notice of formal complaints. I am now seeking refund via my credit card. I have complained to trading standards as the reviews in here suggest a repeated pattern of no refunds in the correct manner. They will respond to this review with I am sorry but your refund is being dealt with and is of the highest priority! I have so many emails that state this with the wording altered slightly. Use another company!!!
Edit....As predicted they gave the usual generic response. Likely to be Bot responses. Shame they cant act this quickly when sorting out my refund
22 septembre 2026
Avis spontané
Réponse de YourMedicals
Hi,
We’re truly sorry for the delay with your refund and completely understand how frustrating the wait has been.
Your refund is currently being investigated and has been prioritised to ensure everything is resolved correctly. We are working to have this processed as soon as possible.
We really appreciate your patience and want to reassure you that we are doing everything we can to get this resolved for you.
We sincerely apologise again for the delay and any inconvenience caused.
Kind regards,
Your Medicals Team
Ordered on 30th July…
Ordered on 30th July…. Never received, requested a refund at the end of August, still waiting…. They take your money straight away but have a problem returning it, customer service have ignored my requests for an update regarding my refund. Worst company I have ever dealt with.
30 juillet 2026
Avis spontané
Réponse de YourMedicals
Hi,
We’re really sorry for the delay with your order and sincerely apologise for the inconvenience this has caused.
I can confirm that your order has been prioritised and will be processed as soon as possible.
We really appreciate your patience and understanding, and we’re sorry again for the wait.
Kind regards,
Your Medicals Team
Avoid this company at all costs
Avoid this company at all costs. They take your order and money, then don’t fulfill the order. I placed an order on the 16/07/26 and 10 weeks later I still haven’t received it.
I’ve contacted them multiple times with emails and phone calls and am given the same excuse every week that they are expecting a delivery next week.
Shocking customer service and I would recommend staying well clear of this company.
16 juillet 2026
Avis spontané
Réponse de YourMedicals
We sincerely apologise for the delay and for the frustration this has caused. We completely understand your frustration and are sorry that you have had to wait so long for your order.
To allow our team to look into this for you and check the status of your order, could you please provide your order number?
Once we have this, we will review the matter and assist you as quickly as possible.
Apologies again for the inconvenience, and thank you for your patience.
Kind regards,
Your Medicals Team
Very terrible experience cancelled my…
Very terrible experience cancelled my order and still haven't gotten my refund i have called so many times still no refund. I am taking the case to my lawyer because I just realised same thing have been done to so many people
1 août 2026
Avis spontané
Réponse de YourMedicals
Dear Customer,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience caused.
We completely understand your concerns regarding the delay and the time you have been waiting for your refund. We are sorry that this has taken longer than expected.
We would like to reassure you that your refund is currently in the processing queue and will be processed as soon as possible. We appreciate your continued patience while this is being completed.
Thank you for your patience and understanding.
Kind regards,
Your Medicals Team
Delayed order - over 5 weeks so far!
Absolutely terrible experience with this company. My order was approved 5 weeks ago and despite numerous emails back and forth, the stock still hasnt arrived and I am still waiting for my Mounjaro order to be dispatched. I have had to order my prescription from another supplier in the meantime, resulting in additional, costs.
Imagine the interest this company is making on all of the money they are holding from all of the customer orders they have not yet fulfilled! I have asked for compensation /partial refund and this has been refused, only to offer £25 off my next order - which I will not be placing! I will not be using this company again.
22 septembre 2026
Avis spontané
Réponse de YourMedicals
We’re very sorry for the delay and for the frustration this has caused.
We completely understand how disappointing it has been to wait so long for your order, and we sincerely apologise for the inconvenience.
We’re pleased to confirm that your order has been prioritised and is being progressed for dispatch as quickly as possible. Our team is working to get this resolved for you at the earliest opportunity.
Thank you very much for your patience and understanding.
Kind regards,
Your Medicals Team
Two months, no refund
I ordered weight loss medication through this company on July 20th but they wanted videos on scales and other such nonsense before dispatching, so I cancelled.
It's now more than two months later and they still haven't refunded me. I've been chasing their customer support for weeks and keep being told it's coming, but it never does. Horrible customer service, avoid.
22 septembre 2026
Avis spontané
Réponse de YourMedicals
We’re very sorry for the delay and the frustration this has caused.
Your refund has been prioritised and is currently in the queue for processing. We understand that you have been waiting far longer than expected, and we sincerely apologise for the inconvenience.
Thank you for your patience and understanding.
Kind regards,
Your Medicals Team
Fraudsters!
Unfortunately, my experience has been very similar to many of the other reviews here.
I placed my order on 9 August and had to chase for updates numerous times. After repeated delays and a lack of clear communication, I eventually cancelled the order. Despite being promised a refund several times, including a commitment made four weeks ago, I am still waiting for my money to be returned.
I also submitted a formal complaint, but the Superintendent Prescriber has failed to respond. This appears to be a breach of the company's own published complaints procedure.
As a result, I have escalated the matter to the Integrated Care Board (ICB), reported my concerns to the relevant medical regulator, and raised a dispute with my bank's fraud team. I will also be discussing the matter with the local Trading Standards service.
I am extremely disappointed by the lack of communication, failure to follow the complaints process, and the ongoing delay in resolving this matter.
9 août 2026
Avis spontané
Réponse de YourMedicals
Dear Customer,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustration and inconvenience caused.
We completely understand your concerns regarding the delay and the time you have been waiting for your refund. We are sorry that this has taken longer than expected and that you have not received the level of communication you should have.
We would like to reassure you that your refund is currently in the processing queue and will be processed as soon as possible. We appreciate your continued patience while this is being completed.
Thank you for your patience and understanding.
Kind regards,
Your Medicals Team
Another call to the company to cancel
Another call to the company to cancel. They are still singing from the same sheet. It's coming shipment problem. But every other company has the product. My suspect they are going out of business that's why they are still taking people money.
21 septembre 2026
Avis spontané
Réponse de YourMedicals
Hi,
Thank you for taking the time to share your feedback. We’re sorry for the delay and understand your concerns.
We’d like to reassure you that Your Medicals remains fully committed to our customers and to providing a reliable, professional service. We apologise for the delay with your order, and please be assured that it will be processed soon.
We truly value the trust our customers place in us and appreciate your patience and understanding.
Kind regards,
The Your Medicals Team
I can't give 0 unfortunately.
I can't give 0 unfortunately.
I ordered and paid, then changed my mind, especially as my husband lost his job, just after I ordered. That was 11 months ago!!
I requested a refund and was told it would take a few days. Nothing..... numerous emails sent, a couple replied to. But still no refund!! It's been 11 months!
No excuse, I just want and need my £119.99 back asap.
19 octobre 2025
Avis spontané
Réponse de YourMedicals
Hi,
Thank you for sharing your feedback. We’re sorry to hear about the experience you’ve had and understand how important it is to get your refund resolved.
We’d be very happy to look into this for you and ensure your query is passed to the relevant team for review. Please could you provide your order number so we can locate your order and check the current status of your refund?
We value our customers and want to make sure your concerns are properly addressed.
Kind regards,
The Your Medicals Team
AVOID this dreadful comment
AVOID this dreadful company. After a 3 week wait for delivery I was told I could have a refund within 5-7 days. That was 4 weeks ago and still not had my money back. No manager available to speak to, no complaints process. No answers as to why the refund is taking so long. Diabolical company!
23 août 2026
Avis spontané
Réponse de YourMedicals
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you’ve been disappointed with your experience.
We understand how important it is for customers to receive clear communication, particularly when a refund is involved. We can confirm that your refund is in the processing queue and is being progressed by our team.
At Your Medicals, we take customer feedback seriously and are committed to providing a professional and reliable service. We’re continually working to improve our processes and communication to provide the best possible experience for our customers.
We appreciate your patience and sincerely apologise for the inconvenience caused.
Kind regards,
The Your Medicals Team
I ordered my mounjaro on August 3rd and…
I ordered my mounjaro on August 3rd and paid £300
It’s now nearly two months and despite several emails reassuring me that I am a priority when it’s in stock I’m worried this is a scam!
I cannot afford another £300 to buy elsewhere
This is shocking from a pharmacy
Beware and avoid
20 septembre 2026
Avis spontané
Réponse de YourMedicals
Hi,
Thank you for sharing your feedback. We’re sorry to hear that you’ve been concerned about the wait for your order, and we completely understand how important it is to receive clear updates.
We can confirm that your order has been prioritised and is being actively progressed by our team. We’re committed to fulfilling your order as soon as stock becomes available.
At Your Medicals, our customers are at the heart of what we do. We take every order seriously and are continually working to provide a reliable, professional and supportive service.
Thank you for your continued patience and for choosing Your Medicals.
Kind regards,
The Your Medicals Team
Réponse de YourMedicals
Hi,
We’re sorry to hear that you feel this way. At Your Medicals, we take all concerns seriously and are committed to operating responsibly and in accordance with the relevant regulations.
If you have any specific concerns about your order or our service, we would be happy to look into them and provide clarification.
Kind regards,
The Your Medicals Team
Réponse de YourMedicals
Hi,
We’re sorry to hear that you feel this way. At Your Medicals, we genuinely value our customers and take all feedback seriously.
We apologise for any inconvenience caused and want to reassure you that our team is committed to providing a positive experience and the high standard of service our customers expect from us.
Thank you for sharing your feedback.
Kind regards,
The Your Medicals Team
Shocking company
Shocking company. Cancelled my order from 3rd August due to the outrageous length of time for them to do absolutely anything (approving the order, giving an indication on when it would be dispatched, explaining what the delay was, responding to my questions). They also changed the GP in my account and avoided questions when I queried how/why this happened. Do not give a straight answer to anything and STILL have not given me my money back with no insight as to when this will happen. Diabolical way to do business, I will certainly ensure everyone I know avoids using them at all costs.
18 septembre 2026
Avis spontané
Réponse de YourMedicals
Hi,
We’re sorry to hear that you’ve been disappointed with your experience. We understand how frustrating delays can be, particularly when you’re waiting for an order and a refund.
We can confirm that your refund has been prioritised and is currently in the queue for processing. Our team is working to ensure this is completed as soon as possible.
At Your Medicals, we value our customers and take all feedback seriously. We’re continually working to improve our service and communication, and we’re sorry that on this occasion we haven’t met the high standard we aim to provide.
Thank you for your patience and understanding.
Kind regards,
The Your Medicals Team
They dont give your Money back
I pre-ordered Majaro online (had to pay before being accepted) and then a few hours later I found another cheaper supplier so went back and cancelled my order (i hadnt had reply from Yourmedicals as was waiting to be accepted) so i cancelled my order the same day, that was 20th August, Its advertised on web page that it can take up to 10 days for refund, after 10 days i got nothing back, from then until now a month later i have been emailed back and forth and keep getting lame excuses that my refund has been requested, same generated emails and apologies, this is disgusting as quick enough to take money and now been over 4 weeks and still no Refund. DONT USE THEM ESPECIALLY IF YOU DECIDE YOU WANT A REFUND. I will be emailing the Medical Complaints board Authority if not solved and refunded in next few days, service disgusting.
20 août 2026
Avis spontané
Réponse de YourMedicals
Dear Customer,
Thank you for your feedback, and we’re sorry that your experience has caused frustration. We completely understand your concerns and appreciate your patience.
We’re pleased to confirm that your refund has now been prioritised by our team and is being progressed as quickly as possible.
We truly value our customers and remain committed to providing the best possible service. Thank you again for your patience and understanding.
Kind regards,
Your Medicals Team
One star is too high for this company
One star is too high for this company. They are an absolute joke!! I have been waiting over 6 weeks for my MJ pen and they are still coming up with excuses. I have now cancelled my order and they have accepted that they have not delivered within a reasonable timeframe but they continue with not dealing with my refund within a reasonable timeframe by saying that I won’t get my refund back until at least 15 days!!! Totally unacceptable and I will be following this up with trading standards if I don’t get my refund immediately. Angry is an understatement and I’ve never ever been treated so badly and fobbed off by a company. DO NOT USE!!
17 septembre 2026
Avis spontané
Réponse de YourMedicals
Dear Customer,
We’re truly sorry for the frustration and disappointment caused by the delay with your order. We completely understand your concerns and apologise that your experience has fallen short of the service we aim to provide.
Your refund is currently in our processing queue and will be completed as soon as possible. We appreciate your patience while this is being finalised and sincerely apologise again for the inconvenience caused.
Kind regards,
Your Medicals Team
Ordered in June didn’t receive my order…
Ordered in June didn’t receive my order asked for a refund and still yet to get it .. do not use this company
16 juin 2026
Avis spontané
Réponse de YourMedicals
We’re very sorry to hear about your experience and sincerely apologise for the delay with your order and refund.
Your refund has been prioritised, and we’re working to ensure this is processed as quickly as possible.
We understand your frustration and apologise for the inconvenience caused.
Kind regards,
Your Medicals Team
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