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Lisez les avis des autres

Noté 3 sur 5 étoiles

The order took forever to arrive and we were in dedsperate need of it, much longer than the time stated on the website. I ordered from LiveOak because your price was far better than Amazon's. However... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I could not believe how quickly the lift arrived or how perfectly it was packaged. I now have peace of mind when home or when I have to leave my husband for short periods. We had to call 911 the la... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Andy was fantastic! I called him Friday (12/17) about noon his time to order an indeelift. He had it picked up by FedEx (ground) by 1:30 pm for deliver by the following Thursday (Atlanta to Phoen... Voir plus

Noté 5 sur 5 étoiles

I’ve been looking a long time for a solution to help my husband up when he falls. Most products are very costly. The ResQ steps are our perfect solution! He has paralysis on one side but has no pr... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équpement médical

Écrit par l'entreprise

LiveOakMed empowers caregivers with products that provide safety and independence. With home modification and fall prevention strategies, our team has the right tools to help provide peace of mind.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

110 avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(110)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Andy was fantastic

Andy was fantastic!
I called him Friday (12/17) about noon his time to order an indeelift. He had it picked up by FedEx (ground) by 1:30 pm for deliver by the following Thursday (Atlanta to Phoenix). The package arrived (to our pleasant surprise) on Monday afternoon (3 days early).
GREAT JOB!

27 décembre 2021
Noté 1 sur 5 étoiles

I ordered a lift

I ordered a lift, then was refunded 2 weeks later; with no explanation why?

10 décembre 2021
Logo de Liveoakmed

Réponse de Liveoakmed

Thank you for bringing this to our attention. I assume or messages have not been received updating you on your order's status. The refund was for the delayed shipping schedule. For international orders to be delivered free of duties, taxes, and additional fees they must ship directly from the factory. Unfortunately, due to increased demand and limited staffing the factory is delayed in assembling and packaging the HFL systems. We anticipate receiving an update on this order today. We will keep you posted and will also provide an additional refund as a result of the miscommunication. Thank you for your continued patience.

Noté 5 sur 5 étoiles

I got my indeelift I got it up and…

I got my indeelift I got it up and working trying to get used to it I wish I would have got the belt put on when I words this thing I saw only thing I regret and only thing I don't like about it is on the wired remote the tables to freaking short

29 novembre 2021
Noté 5 sur 5 étoiles

This product is excellent in every…

This product is excellent in every respect. It was delivered promptly, packed exceptionally well and operates as it should. The Fed Ex driver even brought it in the house! It is well engineered and constructed. We expect it to be very reliable.

7 novembre 2021
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Very responsive to my needs. Price for my product more than fair. Such customer care unexpected in today's market. Look forward to receiving and using my much appreciated product.

27 octobre 2021
Noté 5 sur 5 étoiles

Rapid Response

I ordered from LiveOakMed because of the fact that they stocked the device that I was looking for where as others on the web needed weeks to order it, receive it and get iit, and prepare it for shipment. As promised, LiveOakMed had my device shipped on the day that it was ordered… Great job so far LiveOakMed!

14 octobre 2021
Noté 5 sur 5 étoiles

I called to place this order

I called to place this order. The representative was very helpful. He answered all my questions. I felt very satisfied that I had ordered the right product. The lift was put in the mail the next day. Very efficient.

5 octobre 2021
Noté 5 sur 5 étoiles

Wow!

Wow!! Service beyond. We were very impressed with the communication, and delivery of our new lift. Will definitely use again.

14 septembre 2021
Noté 5 sur 5 étoiles

Great Customer Service.

The item I ordered was temporarily out of stock. I was promptly informed of that situation via email and had all my questions quickly answered. Their estimated new delivery date was accurate- the item actually arrived a little earlier than estimated- and I even received a 10% discount on the price for my “inconvenience”

I was very pleased with their excellent customer service.

12 septembre 2021
Noté 5 sur 5 étoiles

Prompt attention

I called after hours expecting a call the next day. instead, I received a call within the hour and was able to place my order right away. Now I am eagerly awaiting the delivery of my Indee device.

17 août 2021
Noté 1 sur 5 étoiles

It’s been a week and I still don’t even…

It’s been a week and I still don’t even know if it has shipped yet!!

12 août 2021
Logo de Liveoakmed

Réponse de Liveoakmed

Thank you for reaching out to us with this issue. We are sorry for our delayed response. We hope our update from this afternoon was received successfully. Thank you for your continued patience.

Noté 5 sur 5 étoiles

Awesome customer focus

Awesome customer focus. I ordered the Indeelift through a well-known website due to the fast delivery date. Three days after it was supposed to be delivered they said it was lost and the only recourse was a refund. I called Live Oak Med and they put it on the truck the next morning. It arrived two days later in perfect shape. Thank you so much!

4 juillet 2021
Noté 5 sur 5 étoiles

Great customer service following initial problems

There was a shipment delay and apparent delivery of an incorrect product.
Andy of Liveoakmed customer service was diligent in tracking down the source of the problems (the item's manufacturer).
Andy responded to my inquiries promptly and offered me a generous partial refund as compensation.
I have received the correct item.
Andy is a stellar customer service representative for Liveoakmed based on my experience.

28 juin 2021

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