LMG Jewellery Avis 

I wanted to take a moment to express my sincere thanks to you and the entire team for the outstanding service you have provided throughout the repair of our ring. From the very first communication, your professionalism, understanding, and willingness to help were evident. Although the ring was outside of its guarantee period, your decision to arrange the repair as a gesture of goodwill was greatly appreciated.

It is rare to encounter such a customer-focused approach, and it speaks volumes about the values and standards upheld by your company. What impressed us most was the speed and efficiency with which the matter was handled. Every stage of the process was explained clearly, and your prompt responses gave us complete confidence that the repair was being managed with care and attention.

Knowing that the ring had been prioritised and entrusted to your specialists provided great reassurance. In a time when exceptional customer service can be difficult to find, you and your colleagues have set a standard that truly deserves recognition. The courtesy, professionalism, and genuine commitment you have shown have turned what could have been a disappointing situation into an extremely positive experience.

Please pass on our gratitude to everyone involved in the repair process. We are very grateful for your assistance and will have no hesitation in recommending LMG Jewellery to family and friends based on the outstanding level of service we have received.

I lost my engagement right and my insurer instructed LMG to make the replacement.

The service was exceptional!

Great communication throughout, a beautiful final outcome and I especially appreciated the design consultation with Philip - who came to my house with 100s of samples and patiently worked with me to recreate my design.

Definitely recommend!!

My wife's engagement ring was damaged and LMG were appointed repairers and we could not be happier with their service and the quality of the repair. Honestly, the ring looks brand new and its over 30 years old. Communication was clear and they were true to every step of the process. Highly commendable.

A wonderful experience from start to finish.
I would highly recommend LMG and wouldn’t hesitate to use this company again.
Thank you LMG for your phenomenal service….

I had a great experience with LMG they tried to match my diamond stud earring that I sadly lost but unfortunately it was too difficult to match the colour and clarity due to its age. Instead they have made a new pair for me which are perfect 👌. Throughout the whole process the communication was excellent I would definitely recommend them without reservation. Good old fashioned customer service you can’t beat it !

From start to finish a very professional and friendly service. Kept me informed and managed to get my ring done in my requested timeframe. Stunning end result! Thank you to all.
Elke Miller

Professional and friendly service. Available to answer any questions you have to put your mind at ease. My ring when returned looked amazing, just as it used to. Thank you

I received an Efficient and friendly service. Very pleased with my repaired jewellery which looks amazing. The whole process was easy, swift and I now have a wonderful ring. Thank you LMG.

Very professional service. I would definitely recommend LMG. My engagement ring was repaired beautifully and it looks brand new. The staff ensured that I would be at home on the day due to be delivered. As I was away they postponed posting it until I would be home.

Very pleased with the service provided by LMG Jewellery. Great communication throughout and work completed to excellent standard.

Very impressed with the efficient and courteous service I received from LMG jewellery. I am very pleased with the repair made to my eternity ring. I would highly recommend.

Very helpful and professional service. I was a bit wary at first as LMG were appointed by our home insurance claims department, but I was impressed with everything they did and went back to get them to help with other jewellery. I can wholeheartedly recommend them.

LMG kept in touch with me on a regular basis during my claim. I knew when to expect to receive my repaired ring.
Whenever anyone called me they were helpful, courteous and professional.
The quality of the repair is excellent. I had a diamond replaced in my engagement ring and it’s now looks like a brand new ring. I’m thrilled with how beautiful it looks.
Thank you so much!

Excellent service received from start to finish from the Repairs Team. I was absolutely delighted with how the process of replacing and/or upgrade was handled. I was kept informed at every stage and final outcome is above and beyond my expectations. Thank you so much.

Each individual I spoke to or e mailed were a joy to deal with. They explained all processes and gave me confidence of a good outcome. My diamond was replaced with a certificated stone of same or higher grade. This was a concern I had and was reassured of. The ring is stunning and I am thrilled to have it back. I purchased the extra valuation document which is very detailed and an interesting read.
I wholeheartedly recommend this company to you, particularly Repairs and Valuation teams.

LMG has provided a wonderful repair to my wife's engagement ring. She lost the stone, so they found a new diamond ring and repaired the carriage to hold it.

Kept us fully informed throughout and returned the ring within their estimated timescale.

We are very happy with the repair, it looks excellent.

We were introduced to LMG Jewellery by our insurance company when I lost my diamond earring. Unfortunately they were unable to match my existing earring so found two new earrings for me. Excellent service and I would use them again

Amazing worlk from start to finish, they replaced lost stones on my wife engagement ring,they done an amazing job, highly recommend...thanks again

I lost two diamonds from the shoulders of a ring my husband bought me. I was very upset but LMG communicated clearly with me throughout the process. When I got my ring back it was beautifully repaired. I’m absolutely delighted.

LMG did a fantastic job replacing the pink sapphire in my ring after I lost the original stone. I was worried the new sapphire wouldn't be as nice but I'm really pleased with it. They sent me some samples to choose from & the ring was returned looking as good as it did the day it was purchased.
The repair was through an insurance claim but I will definitely use them again if I need any more repairs.