Ordered my sofa on 2 January 2026, arrives next week, I hope. Not great service - just have fingers crossed it’s perfect when it arrives! 5 months wait!
L'entreprise a répondu
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Brilliant service! The customer team came back the next day in answer to my stock query regarding mattresses in their Solihull Shack. Then, when I visited the shack, the staff were amazing - welcoming... Voir plus
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everything from the layout of the store to the relaxed ambience of the whole experience BUT the the true excellence was Peter our salesman.What a star!Professional,personable and truly knowledgeable a... Voir plus
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The showroom team was absolutely amazing but the delivery and the product knocked the shine a little. The chest of drawers is being replaced. No problem. The process just takes a little time. The bed... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de canapés
À propos de Loaf - Solihull
Écrit par l'entreprise
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Écrit par l'entreprise
Coordonnées de contact
Mill Lane 59-65, B91 3AT, Solihull, England, Royaume-Uni
- 02031418300
4,8
Excellent
131 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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What can I say!?
What can I say!?? Moriam was brilliant on the day I visited your store in Solihull: immediately engaging , helpful and very forthcoming with all the information I needed. The Slow Riser sofa won the day….luxurious and top quality which will look great in the Clever Velvet (Pancake Mix) I chose. I can’t wait for delivery!
Huge congratulations on the standard of your product and the exceptional service and help I received. It was a stress-free and enjoyable experience.
Thank you!
David,
Stratford upon Avon.
5 août 2025
Avis spontané
Réponse de Loaf - Solihull
Hi David,
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear about your wonderful experience at our Solihull shack! It’s fantastic to know that Mariam provided you with exceptional service. We genuinely love making sure our customers have a seamless and delightful shopping experience, and it warms our hearts to have you along on this journey.
I’m sure your Slow Riser sofa in Pancake Mix Clever Velvet will look absolutely stunning in your beautiful home, and we can’t wait to deliver it to you!
Keep loafing on!!
Warm regards,
Cynthia
Really friendly and helpful staff
Really friendly and helpful staff, lovely shopping experience
9 août 2025
Réponse de Loaf - Solihull
Hi Malone,
Thank you for taking the time to leave us a review,
We are delighted to hear that you had a lovely shopping experience and that our staff we very friendly and helpful, It truly makes us happy to provide our customers with great experiences, and we love having you as part of our community.
Keep having a loafy experience.
Warm regards
Cynthia
Incredibly helpful staff
Incredibly helpful staff, special thanks to Adele for her patience. Good range of styles and colours on display.
9 août 2025
Réponse de Loaf - Solihull
Hi Nikki,
Thank you so much for your kind feedback!
We're thrilled to hear that you found our staff incredibly helpful and we'll be sure to pass on your special thanks to Adele for her patience and support.
It's also great to know you appreciated the variety of styles and colours on display.
We hope to see you again soon!
Warmest Regards,
Paris
Really helpful & pleasant staff
3 août 2025
Réponse de Loaf - Solihull
Hi Daren,
Thank you so much for taking the time to share your review with us!
We’re thrilled to hear that our staff made your experience enjoyable and helpful. It truly warms our hearts to know that you are a lovely journey with us, We're so happy to have you as part of our Loaf family!
Keep on Loafing!
Warmest regards,
Cynthia
Great experience
Great experience. The staff were all lovely at the Solihull branch. They make you feel relaxed, they don't hurry of pressure you; they allow you time to get a feel for the products and are really well informed and have great product knowledge. Jack looked after me brilliantly and I and I love my new sofa
3 août 2025
Réponse de Loaf - Solihull
Hi Anne,
Thank you so much for shopping with Loaf and for sharing such a lovely review.
Your beautiful words have truly touched us, what a gift!
Our Loafers at our Shacks pride themselves on being a warm, friendly bunch, always calm and patient, with a genuine love for helping others.
Looking forward to welcoming you again soon.
Warm regards,
Manny
Fantastic customer service
Fantastic customer service! Lovely showroom- everything looks great. Laura and Jack went out of their way to help and I am delighted with what I have ordered. Thank you- I will be back!
31 juillet 2025
Réponse de Loaf - Solihull
Hi Nicola,
Thank you so much for your feedback!
We're thrilled to hear you had a great experience and that Laura and Jack were able to help make it even better.
We’ll be sure to pass on your lovely feedback to them.
Enjoy your order, and we look forward to welcoming you back soon!
Warmest Regards,
Paris
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