Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECO... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

DELIGHTED!!! Extremely EFFICIENT & fast delivery. PERFECT product which has fixed the long-term problem of a sliding porch door. Sadly excessive packaging. Nonetheless, I am so HAPPY TO RECOM... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Impressed as a 1st time customer. Needed keyed alike secure keys and their security process was very good. They kept in contact and verified my security information and then processed my order with no... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

ordered lunchtime yesterday with standard delivery and the new thumblock turned up lunchtime today - incredible service. Spent around 90mins looking online for a certain size lock and Lock Shop Direct... Voir plus

À propos de l'entreprise

  1. Fournisseur de verrous
  2. Fournisseur de matériel de protection anti-incendies
  3. Service de reproduction de clés
  4. Serrurier
  5. Magasin d'équipement de sécurité
  6. Fournisseur de systèmes de sécurité

Écrit par l'entreprise

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

219 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Truly terrible - NO RETURNS ALLOWED

Truly terrible. They do not allow returns, even if the item is faulty. AVOID!!!

5 mai 2026
Avis spontané
Logo de Lock Shop Direct

Réponse de Lock Shop Direct

Hi Olu,

We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback.

We understand you’re requesting a refund; however, under the Consumer Rights Act 2015, where a fault is reported, the retailer is entitled to verify the nature of the issue before determining the appropriate remedy. This is particularly important where the fault may be due to usage rather than an inherent product defect.

As part of this process, we asked for a manufacturer’s report and also offered to arrange a direct call with the manufacturer to help diagnose the issue quickly and accurately. This step is intended to support a fair and efficient resolution for all parties.

We would like to reassure you that we are not refusing assistance, and remain committed to resolving this matter. We are more than happy to continue supporting you through the appropriate process to reach an outcome.

Kind regards,
LockShopDirect

Noté 5 sur 5 étoiles

DELIGHTED!!

DELIGHTED!!!
Extremely EFFICIENT & fast delivery.
PERFECT product which has fixed the long-term problem of a sliding porch door.
Sadly excessive packaging.
Nonetheless, I am so HAPPY TO RECOMMEND LOCK SHOP DIRECT! A credit to online selling.

27 avril 2026
Avis spontané
Logo de Lock Shop Direct

Réponse de Lock Shop Direct

Thank you for your review!

Noté 5 sur 5 étoiles

DELIGHTED!!

DELIGHTED!!!
Extremely EFFICIENT & fast delivery.
PERFECT product which has fixed the long-term problem of a sliding porch door.
Sadly excessive packaging.
Nonetheless, I am so HAPPY TO RECOMMEND LOCK SHOP DIRECT! A credit to online selling.

27 avril 2026
Avis spontané
Logo de Lock Shop Direct

Réponse de Lock Shop Direct

Thank you for your review!

Noté 5 sur 5 étoiles

The right product

The right product, at a reasonable price - and delivered next day as advertised.

100% happy.

24 avril 2026
Avis spontané
Logo de Lock Shop Direct

Réponse de Lock Shop Direct

Thank you for your review!

Noté 4 sur 5 étoiles

Door locking strip

Great product, great customer service and happy overall

17 avril 2026
Avis spontané
Logo de Lock Shop Direct

Réponse de Lock Shop Direct

Thank you for your review!

Noté 5 sur 5 étoiles

The customer sevice was great

The customer sevice was great, i felt very looked after and helped throughout the process
The order arrived very quickly too, i would definitely use them again

16 avril 2026
Avis spontané
Logo de Lock Shop Direct

Réponse de Lock Shop Direct

Thank you for your review!

Noté 4 sur 5 étoiles

Good early experience

Good early experience in that Customer Services responded to my enquiry very quickly However I have not heard since as to whether the item ordered is in fact available

2 avril 2026
Avis spontané
Logo de Lock Shop Direct

Réponse de Lock Shop Direct

Thank you for your review!

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