Loeah Avis 

Réponse de Loeah

29 août 2026

Hey Karen,

Thanks so much for taking the time to share this, lovely to read!

Finding the right fit online is always a bit of a guess, so we'd much rather sort out a replacement than have you stuck with something that doesn't sit comfortably. That's exactly what the fit guarantee is there for.

Really pleased the quality and absorbency lived up to what you were after too. Hope the new pair feels spot on, and if you need anything else, we're right here.

X Lunã 💕

Réponse de Loeah

29 août 2026

Hey Sara,

Thank you for taking the time to write this, and for being so patient while everything got sorted.

Sizing can vary a little between styles, so we completely understand the surprise when the label says the same but it fits differently. That's exactly why the fit guarantee is there, and we'd much rather sort out a swap than leave you with something that doesn't sit properly.

Lovely to hear our team looked after you kindly along the way, we'll pass that on. Fingers crossed the new order feels much better, and if anything isn't quite right, just let us know.

X Lunã 💕

Réponse de Loeah

29 août 2026

Hey,

Thanks for taking the time to share this, we appreciate it.

Being between sizes is always a bit of a gamble, especially when you can't try things on beforehand. That's exactly why the fit guarantee is there on a first order, so you can end up with the size that actually sits right rather than settling for one that doesn't.

Hope the replacement feels just right when it lands. If anything else comes up, our team is happy to help.

X Lunã 💕

Réponse de Loeah

29 août 2026

Hey Michelle,

Thank you for such a thoughtful review, we really appreciate you taking the time to write it all out.

Lovely to hear the full front to back coverage stood out to you, that's exactly why we designed it that way. Sizing can run a little differently across our styles, and judging fit from a screen is never easy, which is why the fit guarantee is there on a first order. We'd much rather send out a size that sits properly than have you wearing something that gaps.

Really glad our team looked after you quickly too. We hope the new pairs feel just right, and we'd love to welcome you back whenever you're ready for more.

X Lunã 💕

Réponse de Loeah

29 août 2026

Hey Lillian,

Thanks for taking the time to share this, we appreciate the detail.

Sorry the first pair came up bigger than you were expecting. Judging a fit from a size chart alone is never easy, which is exactly why we offer the fit guarantee on a first order, so you can swap for a size that actually sits the way it should.

Really glad the quality itself landed well, and that the high waisted style is what you were hoping for. Fingers crossed the smaller size feels spot on, and if anything else comes up, just give us a shout.

X Lunã 💕

Réponse de Loeah

27 août 2026

Hey Sophie,

We're really sorry this has been such a hassle, that's genuinely not the experience we want anyone to have.

Sizing does vary between our styles, particularly with the lace models, which sit differently from the seamless ones. We're always working on making that more consistent, and your feedback here is useful for exactly that. On the replacements going out wrong more than once, that shouldn't happen and we understand how frustrating it must be after all the back and forth.

Thanks as well for the kind words about our team, we'll happily pass those on. And thank you for taking the time to share all of this, it helps us do better.

X Lunã 💕

Réponse de Loeah

28 août 2026

Hey Jennifer,

Sorry to hear it's taken longer than you'd hoped, we can imagine that's frustrating when you were counting on having them ready in time.

Because menstrual underwear is a hygiene product, we're unable to accept returns once the seal has been broken. Our warehouse processes a large volume of orders every day, so individually packaging each item isn't something we're able to arrange, and we hope you can understand that. The full processing and delivery timeline is listed on our webshop so you know what to expect before ordering.

That said, every first order comes with our fit guarantee, so a size or style that doesn't suit you can be exchanged for something that does. Choosing the right fit from a screen is tricky, so we'd much rather help you find the one that works for you.

Could you send us an email at info@lunasperiod.co.uk with your order number? Then we'll look into your replacement and make sure you're sorted properly.

X Lunã 💕

Réponse de Loeah

27 août 2026

Hey,

Thanks so much for sharing this, lovely to read!

Getting the size spot on without being able to try things on first is always a bit of a guess, so we'd much rather send out the right one than leave you with something that doesn't sit comfortably. That's what the fit guarantee is there for.

Hope the new size works out perfectly, and we'd love to welcome you back whenever you fancy adding to your collection.

X Lunã 💕

Réponse de Loeah

27 août 2026

Hey Candice,

Thank you so much for this, what a lovely thing to read.

Sizing is honestly the trickiest part of buying underwear online, so we would much rather swap something out than have you sitting with a style that doesn't work for you. That's exactly why the fit guarantee exists on a first order.

Really glad the team sorted it out for you quickly too, we'll happily pass that on to them.

If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Réponse de Loeah

27 août 2026

Hey Katie,

Thanks for taking the time to share this, lovely to read!

Great to hear they've made a good first impression. Most people tell us it takes one cycle to build up that bit of trust in them, and after that they don't want to go back. Fingers crossed you'll feel the same.

If you have any questions once you've given them a go, just drop us a line.

X Lunã 💕

Réponse de Loeah

27 août 2026

Hey Louise,

Thanks so much for taking the time to leave this, it really means a lot to us.

Lovely to hear the quality lived up to what you were hoping for. Running with your period can be such a hassle, so we hope these make those days feel a lot less like something to plan around.

If you ever need a hand choosing another style, just give us a shout.

X Lunã 💕

Réponse de Loeah

27 août 2026

Hey Sharmaine,

What a lovely review to wake up to, thank you for taking the time to write it.

Switching brands after you've found something that works is never easy, so we're really glad the fit and comfort won you out. And when a style doesn't quite sit right, we'd always rather sort it out than have you stuck with something that isn't comfortable. That's exactly why the fit guarantee is there.

Lovely to hear our team was helpful too, we'll pass that on to them.

If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Réponse de Loeah

27 août 2026

Hey Silvia,

Thank you for taking the time to leave this, we really appreciate it.

Lovely to hear the fabric won you over straight away. Sizing can be a bit of a guessing game when you're ordering online, so we would always rather sort out a swap than have you stuck with something that doesn't sit right.

Fingers crossed the new size is spot on. If you ever need a hand with anything else, our team is right here.

X Lunã 💕

Réponse de Loeah

27 août 2026

Hey Clare,

Thanks so much for sharing this, it really made our day to read.

Getting the size right without being able to try things on first is honestly one of the trickiest parts of shopping online, so we would much rather send you the size that works than leave you with something that doesn't. That's exactly what the fit guarantee is there for.

Lovely to hear the team looked after you well too. We hope you get lots of wear out of your swimwear, and we would love to welcome you back whenever you fancy something new.

X Lunã 💕

Réponse de Loeah

26 août 2026

Hey Bethany,

Thank you for taking the time to write such a fair and detailed review, we really appreciate it.

Orders move through our system quite quickly once they are placed, so we are sorry we could not catch it in time, but we are glad the fit guarantee could step in and sort things out for you. Sizing is honestly one of the trickiest parts of shopping online, which is exactly why we do not want anyone stuck with something that does not fit properly.

Fingers crossed the new size is spot on. We are looking forward to hearing how you get on with it, and if anything comes up in the meantime, our team is happy to help.

X Lunã 💕

Réponse de Loeah

26 août 2026

Hey Claire,

Thanks so much for taking the time to share this, it really means a lot to us.

Getting the size right on a first order is not always easy when you cannot try things on beforehand, so we would much rather sort it out for you than leave you with something that does not sit well. That is the whole reason the fit guarantee exists.

We hope the new size feels just right, and if anything else comes up, our team is always around to help.

X Lunã 💕

Réponse de Loeah

26 août 2026

Hey Diane,

Sorry to hear it felt this way, that is never how we want anyone to experience our team.

Let me explain how the promotion works, because it is an automatic cart deal rather than a discount added afterwards. With 1+1 free, you add two items to your cart and the second one comes off the total at checkout, so you only pay for one. The same goes for 2+2, where four items go in and two are free. Because your order had a single item in it, the system had nothing to match it with, which is why no free pair was included.

We do understand this is not always obvious at first glance, and we have passed your feedback on to the team so the wording on the offer page becomes clearer for everyone.

Our colleague is already in touch with you by email, so we will pick it up there and make sure you are helped properly.

X Lunã 💕

Réponse de Loeah

26 août 2026

Hey,

What a lovely thing to read, thank you for sharing this with us.

Feeling relaxed enough to just jump in the water without a second thought is exactly what we hope for, especially for younger girls who are still getting used to their cycle. Knowing it made her holiday that little bit easier really made our day.

If you ever have questions or want to look at other styles together, we are always happy to help.

X Lunã 💕

Réponse de Loeah

25 août 2026

Hey Anneloes,

Dank je wel voor je review, wat fijn om te lezen.

Mocht je ooit vragen hebben of ergens hulp bij nodig hebben, we staan altijd voor je klaar.

X Lunã 💕

Réponse de Loeah

25 août 2026

Hey Julia,

Thanks so much for sharing this, we really appreciate it.

Getting the size right is what makes the difference between them working properly and not, so it's great to hear the fit guarantee did its job for you.

On the delivery: our parcels are collected at our international shipping centre and sent out in bulk once the minimum threshold is reached, which keeps things as sustainable as possible but does mean it can take a little longer. We're working hard behind the scenes to speed that up.

X Lunã 💕