Loeah Avis 

Réponse de Loeah

2 sept. 2026

Hey Irta,

What a wonderful review to read, thank you so much for sharing this.

Being able to sleep through the night without worrying is such a big deal, especially with a heavy flow. After all those years of planning around it, we're really glad you finally get to switch off and just rest.

If you ever want a hand choosing another style or have any questions, we're always here.

X Lunã 💕

Réponse de Loeah

2 sept. 2026

Hey Sally,

Thanks so much for taking the time to write this, lovely to read!

Sizing is honestly the trickiest part of ordering underwear online, so we'd much rather sort out a swap than have you stuck with something that doesn't sit right. Really glad our team made that easy for you.

Lovely to hear the products themselves have gone down well too. If you ever want a hand picking out another style, just give us a shout.

X Lunã 💕

Réponse de Loeah

2 sept. 2026

Hey Barbara,

Thank you for taking the time to share this, we really appreciate it.

Getting the fit right on a first order is often a bit of trial and error when you can't try things on beforehand, so we'd always rather sort it out for you than leave you with something that isn't comfortable.

Lovely to hear the team looked after you well, we'll happily pass that on to them. Fingers crossed the new items feel spot on, and if anything comes up, we're right here.

X Lunã 💕

Réponse de Loeah

3 sept. 2026

Hey Karen,

Sorry to hear you're unhappy, that's never the experience we want anyone to have.

Just to explain what we discussed with you before: with a heavier flow, the underwear can reach its absorbency capacity sooner. Once it starts to feel damp, that's the signal to change into a fresh pair rather than waiting the full day out. That's not a fault in the product, it's simply how much a single pair can hold.

On the location, a .co.uk domain doesn't mean a business has to be based in or ship from the UK. We operate internationally, and this is set out across our website, including our delivery and return information.

We do also offer a fit guarantee on a first order, so if the size or style isn't right, we'll gladly exchange it for one that suits you better. Sizing online is never easy to judge, and we'd rather help you find the right fit than leave it as it is.

Our team is happy to pick this up with you again if you'd like.

X Lunã 💕

Réponse de Loeah

2 sept. 2026

Hey Melanie,

Thanks so much for taking the time to leave this, lovely to read!

Really glad the material felt good on you. Sizing can vary a little between styles, and judging that from a screen is never easy, so we'd much rather send out a smaller size than have you settle for something that doesn't sit properly.

Hope the new pair feels just right. If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Réponse de Loeah

2 sept. 2026

Hey Susan,

What a lovely review to read, thank you for taking the time!

Coming from someone who's tried a few brands, that really means something to us. So glad the fabric and comfort won you over.

And no worries at all about the size. Judging fit from a screen is never easy, which is exactly why the fit guarantee is there so we can get you into the right one without any fuss.

If you ever fancy trying another style, just give us a shout.

X Lunã 💕

Réponse de Loeah

1 sept. 2026

Hey Hannah,

Thanks so much for taking the time to write this, lovely to read!

Really glad the fit guarantee worked out exactly as promised, that's how it should be. Sizing is honestly the hardest part of buying underwear online, so we'd always rather help you land on the right one than leave you guessing.

Lovely to hear the softness and comfort won you over too. If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Réponse de Loeah

1 sept. 2026

Hey Kath,

Thanks for taking the time to share your thoughts, we'd rather hear this than not.

A .co.uk domain doesn't mean a business has to be based in or dispatch from the UK, and we do operate internationally. That's set out across our website, including our published delivery timeframes, so you can see what to expect before ordering. The details around return costs are covered in our Exchange and Return Policy as well.

That said, if you feel this could be clearer or easier to find earlier in the process, that's useful feedback and we'll take a proper look at how we present it.

If there's anything we can still help you with regarding your order, our team is happy to sort it out with you.

X Lunã 💕

Réponse de Loeah

1 sept. 2026

Hey Sarah,

What a lovely review to read, thank you so much for taking the time!

Really glad they're holding up for you across your whole cycle, light days and heavy ones alike. That's exactly what we want them to do. And it's great to hear our team helped you land on the right size, we'll happily pass that on to them.

If you ever fancy trying another style or need a hand with anything, we're right here.

X Lunã 💕

Réponse de Loeah

1 sept. 2026

Hey Laura,

Thank you for taking the time to share this, lovely to read!

Getting things ready before your daughter's first period is such a thoughtful thing to do, and we'd never want a size issue to get in the way of that. Judging fit from a size chart is tricky at the best of times, which is why the fit guarantee is there.

Really glad our team could sort the exchange for you, even with the holiday in between. If you ever want a hand picking out sizes or styles for her, just let us know.

X Lunã 💕

Réponse de Loeah

31 août 2026

Hey,

Sorry to hear it's felt this way, that's certainly not how we want anyone to experience us.

We understand that not being able to see or feel the product beforehand can make choosing the right fit more difficult. This is why we offer our Fit Guarantee, which allows customers to try a different size or style if their first choice isn't quite right. This was offered as an alternative to returning the order, but of course, you're never required to accept an exchange.

Your return is now being handled, and we can confirm that the return address provided by our team is correct.

Thank you as well for sharing your feedback. We do take feedback like this seriously and will certainly take it on board as we continue to improve our customer experience.

If anything is still unclear, our team is always happy to help.

X Lunã 💕

Réponse de Loeah

31 août 2026

Hey Rachel,

Thanks so much for taking a moment to leave this, we really appreciate it.

Sizing is honestly the hardest part of buying underwear online, so we'd always rather sort out a replacement than have you stuck with something that doesn't sit right. Lovely to hear the team looked after you quickly too, we'll pass that on to them.

Hope the new pair feels spot on. If anything comes up once you've worn them, just let us know.

X Lunã 💕

Réponse de Loeah

31 août 2026

Hey Corrinne,

Thanks so much for taking the time to write this, it really made our day.

Getting the size spot on with a first order is always a bit of a guess when you can't try things on beforehand, so please don't worry about it at all. That's exactly why the fit guarantee is there, and we're glad our team could sort the exchange out for you without any hassle.

We hope the new briefs feel just as good as they look once you get to wear them. Do let us know how you get on, we'd love to hear.

X Lunã 💕

Réponse de Loeah

31 août 2026

Hey Kim,

What a lovely thing to read, thank you for sharing this!

Not having to think about running out of supplies or changing things throughout the day makes such a difference, so we're really glad they've made your cycle feel that bit easier.

If you ever fancy trying another style or need a hand with anything, we're right here.

X Lunã 💕

Réponse de Loeah

31 août 2026

Hey Penny,

Thanks so much for taking the time to leave this, lovely to read!

Picking the right size online is always a bit of a guess, so we'd much rather swap it out than have you wearing something that doesn't sit properly. That's exactly what the fit guarantee is there for.

Hope the replacement arrives soon and gives you that bit of extra peace of mind. If anything comes up in the meantime, just let us know.

X Lunã 💕

Réponse de Loeah

Actualisé le 31 août 2026

Hey Abigail,

What a brilliant review to read, thank you for taking the time!

Being able to just get in the pool with the kids without a second thought is exactly what we hope for, so it's lovely to hear it made that much of a difference on your holiday. And so glad the fit worked out once we swapped the size over, that's what the fit guarantee is there for.

If you ever want a hand choosing anything else, just let us know.

X Lunã 💕

Réponse de Loeah

31 août 2026

Hey Ashleigh,

Thanks for being honest with us, we'd rather hear this than not.

The fit guarantee covers a free replacement in the size that works for you, and the only thing we ask is a contribution towards shipping, since the item itself comes at no cost. We do ask a couple of questions first, mainly so we can point you to the size and style that will actually suit you rather than sending out another one that misses the mark. If that wasn't clear enough upfront, that's fair feedback and we'll look at how we word it.

Really glad the quality itself made a good impression. Fingers crossed the new size feels just right, and if it still isn't quite there, let us know and we'll keep working on it with you.

X Lunã 💕

Réponse de Loeah

31 août 2026

Hey Hirsa,

Thanks so much for sharing this, lovely to read!

Being a little unsure at the start is really common, so it's great to hear they won you over once you gave them a go. And good to know the washing side turned out easier than expected, that's often the part people worry about most.

If you ever want a hand picking out another style, just give us a shout.

X Lunã 💕

Réponse de Loeah

29 août 2026

Hey Alla,

What a lovely review to read, thank you for taking the time.

Having tried a few brands, that comparison means a lot coming from you. And so good to hear the whole household is sorted now, especially for your girls. Making those days feel a bit less like a hassle is exactly what we're aiming for.

If you ever want a hand picking out styles for any of you, just let us know.

X Lunã 💕

Réponse de Loeah

29 août 2026

Hey,

Thanks for taking the time to write such a fair review, and sorry the fit didn't work out the way you'd hoped.

All the details around our processing times, shipping and delivery are listed on our webshop, so you can check what to expect before ordering. Our warehouse handles a large number of orders every day, which unfortunately means we're not able to arrange individual packaging per item, and we hope you can understand that.

What we can do is our fit guarantee. If the size or style isn't right on a first order, we'll swap it for one that works, because judging a fit online is never easy and we'd rather help you land on something you'll actually enjoy wearing.

Really glad the quality and softness came through, and that our team was helpful along the way. If you'd like us to look at your order again, just let us know.

X Lunã 💕