Loeah Avis 

Réponse de Loeah

6 sept. 2026

Hey Claudia,

Sorry to hear this has left you feeling uneasy, that's understandable and not something we want anyone to sit with.

Just to be clear on this point, our underwear doesn't come with hygiene strips at all. What we do use is a sealed pack with a hygiene sticker applied during packing, and that's what determines whether an item can be returned. Everything you receive from us is brand new and has never been worn or handled by another customer. Returned items are never resold, we donate them.

We're not able to refund an opened hygiene product, but our fit guarantee is always available on a first order, so if the size or style isn't right we'll exchange it for one that suits you better.

Our team is happy to go through this with you again if anything is still unclear.

X Lunã 💕

Réponse de Loeah

6 sept. 2026

Hey Alex,

What a lovely review to read, thank you for sharing this!

Having to double up just to feel safe is exhausting, so it's brilliant to hear you can finally go through the day without that constant checking. Staying dry even on heavier days is exactly what we want them to do.

If you ever fancy trying another style or need a hand with anything, we're right here.

X Lunã 💕

Réponse de Loeah

6 sept. 2026

Hey Donna,

Thanks so much for taking the time to leave this, lovely to read!

Buying something you can't try on first is always a bit of a leap, so we're glad the fit guarantee gave you the confidence to give us a go. That's exactly what it's there for.

Really pleased the team looked after you too. If you ever want a hand picking out another style, just give us a shout.

X Lunã 💕

Réponse de Loeah

5 sept. 2026

Hey,

Sorry to hear you're not happy with your order, that's never what we want.

We're an international company and don't ship from the UK. Our delivery timeframes are published so you can see what to expect before ordering, and our Exchange and Return Policy explains that return costs are covered by the customer.

About the swimwear, that visible line is the absorbent layer. It's what makes the product work, and without it the swimwear simply wouldn't hold anything in. It's a design choice rather than a flaw.

If the fit isn't right, our fit guarantee is always there on a first order so we can exchange it for a size or style that suits you better. Just let us know and our team will pick it up with you.

X Lunã 💕

Réponse de Loeah

5 sept. 2026

Hey,

Thanks so much for taking the time to share this, lovely to read!

Really glad the seamless range works so well for you. Slim and comfortable without compromising on absorbency is exactly what we're aiming for with those.

And no worries about the fit issues, sizing online is never easy to judge, which is why the fit guarantee is there. Great to hear the team sorted it out for you.

If you ever want a hand picking out another style, just give us a shout.

X Lunã 💕

Réponse de Loeah

5 sept. 2026

Hey Meredith,

Thanks so much for taking the time to leave this, lovely to read!

We put a lot of thought into the range for younger girls, so it's great to hear the colour options went down well. At that age, feeling comfortable and having a bit of choice makes such a difference.

And lovely to hear our team looked after you too, we'll pass that on to them.

If you ever want a hand picking out styles or sizes, just let us know.

X Lunã 💕

Réponse de Loeah

5 sept. 2026

Hey Helen,

Thanks for taking the time to leave this, lovely to read!

Getting the size spot on from a chart alone is never easy, so we'd much rather send out a smaller pair than have you settle for something that doesn't sit properly. That's exactly what the fit guarantee is there for.

Really glad the quality made a good first impression. Fingers crossed the new sizes feel just right, and do let us know how you get on once you've worn them.

X Lunã 💕

Réponse de Loeah

5 sept. 2026

Hey Emma,

Sorry to hear it worked out this way, that's not the experience we want anyone to have.

Our processing, shipping and delivery timelines are all published on our webshop so you know what to expect before ordering, and our Exchange and Return Policy sets out that return costs are covered by the customer.

On the sizing, that's exactly why we offer a fit guarantee on a first order. If the size or style isn't right, we'll send out a replacement so you end up with something that actually fits. Judging a fit from a screen is never easy, so we'd much rather sort it out than have you give up on them.

We're sorry the tone of our reply came across the wrong way, that certainly wasn't the intention. If you'd like us to look at your order again, our team is happy to help.

X Lunã 💕

Réponse de Loeah

4 sept. 2026

Hey Annabelle,

Thanks so much for sharing this, lovely to read!

Fit can vary a bit between our styles, since the cut isn't the same across all of them. That's exactly why the fit guarantee is there, so we can swap out the ones that don't sit right rather than leaving you with pairs you won't reach for.

Really glad the material won you over too. Fingers crossed the replacements feel just as good, and if anything comes up, just let us know.

X Lunã 💕

Réponse de Loeah

Publié le 4 sept. 2026

Hey Emma,

Thanks so much for taking the time to leave this, lovely to read!

Sizing is honestly the trickiest part of ordering underwear online, especially when it's a brand you haven't tried before. That's exactly why the fit guarantee is there, so you don't end up stuck with something that doesn't sit right.

And so good to hear the pair you tried kept you dry all day. Fingers crossed the replacements feel just as good, and if you have any questions once you've worn them, just give us a shout.

X Lunã 💕

Réponse de Loeah

4 sept. 2026

Hey Lucie,

Thank you for such a thoughtful review, we really appreciate you taking the time to write it all out.

Sizing is honestly the hardest part of buying underwear online when you can't try anything on first, which is exactly why the fit guarantee is there. The replacement itself comes at no cost, we just ask a contribution towards shipping, and we'd much rather do that than have you stuck with a size that doesn't sit right.

Glad the updates on the delivery were helpful too. The promotion did bring in a lot of orders, so thank you for your patience with that.

Fingers crossed the new size feels spot on. Do let us know how you get on, we'd love to hear.

X Lunã 💕

Réponse de Loeah

4 sept. 2026

Hey Rachel,

Thanks so much for taking the time to write this, lovely to read!

Fit can differ a little from one style to the next, so we're glad the fit guarantee gave you that bit of reassurance and made the swap easy. That's exactly what it's there for.

Really pleased the whole thing felt straightforward for you. If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Réponse de Loeah

4 sept. 2026

Hey Lauren,

Thanks so much for taking the time to share this, lovely to read!

Buying something you can't try on first is always a bit of a leap, so we're glad the fit guarantee took that worry away for you. That's exactly what it's there for.

And lovely to hear the team helped you land on the right style, we'll happily pass that on to them. If you ever fancy trying something else from the range, just give us a shout.

X Lunã 💕

Réponse de Loeah

4 sept. 2026

Hey Margaret,

Thanks so much for taking the time to leave this, lovely to read!

Sizing and styles can be hard to judge from a screen, so we'd much rather help you swap for the one that suits you than have you settle for something that doesn't feel right. That's exactly what the fit guarantee is there for.

Fingers crossed the new pair feels spot on. If anything comes up once you've worn them, just let us know.

X Lunã 💕

Réponse de Loeah

4 sept. 2026

Hey,

Thanks so much for taking the time to leave this, lovely to read!

Picking the right size online is never easy when you can't try things on first, so we'd always rather sort out a swap than leave you with something that doesn't sit right. Really glad the team looked after you well too.

If you ever want a hand choosing another style, just give us a shout.

X Lunã 💕

Réponse de Loeah

3 sept. 2026

Hey Melissa,

Thanks so much for taking the time to write this, lovely to read!

Sizing is honestly the trickiest part of ordering underwear online, especially with a bigger order. That's exactly why the fit guarantee exists, so nobody ends up stuck with something that doesn't sit properly.

Fingers crossed the new size feels spot on. If anything comes up once you've worn them, just give us a shout.

X Lunã 💕

Réponse de Loeah

3 sept. 2026

Hey Kirstyn,

Thank you for such a thoughtful review, we really appreciate you taking the time.

Being nervous about the fit on a first order is completely normal, especially when you can't try anything on beforehand. That's exactly why the fit guarantee is there, so a style that doesn't suit you can be swapped for one that does.

Lovely to hear the wider absorbent area stood out to you as well. It's one of the things we put a lot of thought into, so it's great when people notice.

If you ever want a hand picking out another style, just let us know.

X Lunã 💕

Réponse de Loeah

3 sept. 2026

Hey Saba,

Thanks for taking the time to share this, that's helpful feedback.

You're right that it isn't always easy to tell from a photo how far the absorbent layer runs on each style. Some of our models have full front to back coverage while others are more focused around the gusset, so we'll pass this on to the team to see how we can make that clearer on the product pages.

Thanks again for pointing this out, it really does help us improve. And if there's anything we can help you with, just let us know.

X Lunã 💕

Réponse de Loeah

3 sept. 2026

Hey Aurelia,

Thanks for such a detailed and fair review, this is really useful for us.

You're right that fit can differ across our styles, since the cut and materials aren't the same from one model to the next. That's exactly why the fit guarantee is there on a first order, so you can swap for something that actually sits the way it should. The replacement itself comes free of charge and we only ask a contribution towards shipping.

Your point about the materials being on a separate page is fair too, and we'll pass that on to the team so we can look at making that easier to find.

Once you've got the right sizes in hand, we'd love to hear how they hold up for you. And if you'd like help narrowing down which styles suit you best, just let us know.

X Lunã 💕

Réponse de Loeah

3 sept. 2026

Hey Katy,

Thanks so much for taking the time to leave this, lovely to read!

Getting the right fit online is never straightforward when you can't try things on first, so we'd always rather help you swap for something that works than leave you with items you won't reach for.

Really glad the team looked after you well. If you ever want a hand choosing another style, just give us a shout.

X Lunã 💕