Find them comfortable, don’t leak , handy to have separate pad to add if needed for long journey. Finding much better than disposable pad , or pants have stopped my order for disposal pads so what I s... Voir plus
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Lisez les avis des autres
I have quite a few pairs of the seamless hipster pants and some seamless thongs too. They’re really comfortable underwear for every day wear on your periods, spotting days, sleeping, great for the gym... Voir plus
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I ordered bladder leak briefs from Loeah . When they arrived they were too large for me. I had to contact Loeah customer care with another question and just mentioned that the briefs were larger tha... Voir plus
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I've submitted a request to cancel my order within 5min from having placed the order. The website does not show any option to cancel. The app "shop" doesn't show it either. They decided to startin... Voir plus
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4,1
Bien
505 avis
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A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Order didn't arrive!
Ordered on 03 Sept 26. (Should have done more research as to where they were coming from). They claim they were sent on 04 sept 26. The parcel hasn't moved since. Royal mail hasn't received it either. This is the first time I have ordered from them but I won't be ordering again or recommending this company as I haven't even received my order!!!!
11 septembre 2026
Avis spontané
Réponse de Loeah
Hey Kazzy,
Sorry to hear your parcel hasn't turned up yet, that's frustrating and we completely understand why you're annoyed.
Our orders are collected at our international shipping centre before going out in bulk, so the tracking can stay quiet for a while before Royal Mail picks it up for the final leg. You'll find the full processing, shipping and delivery timeline on our webshop. That said, it shouldn't leave you in the dark like this.
Would you mind sending us a quick email with your order number or the email address you ordered with? Then we can trace exactly where your parcel is and make sure you get it sorted.
X Lunã 💕
You need these Lunã pants 🩷
I ordered 8 pairs of Lunã’s period pants. They look much better than other brands and the material feels great on my skin. I also love their fit guarantee on your first order. I was able to order a few styles so I could see how they would fit. One of them was too low for me and it sat on my C-section scar, I contacted Lunã and they were friendly and accommodating. I have a new pair in one of the other styles being sent out. I highly recommend everyone gets these. Thanks Lunã 🩷
1 septembre 2026
Avis spontané
Réponse de Loeah
Hey Lynn,
What a lovely review to read, thank you so much for taking the time to share this.
We put a lot of care into the design and the materials, so it means a lot to hear that it shows. And we are really glad the fit guarantee gave you the freedom to try a few styles and find what genuinely works for your body. Everyone is different, and comfort should never be a compromise.
Our team is always happy to help find the right fit, so do not hesitate to reach out if there is ever anything else you need.
Enjoy your new pair.
X Lunã 💕
Bad customer service
Ordered a jumpsuit which the delivery was much later than expected. When it did arrive the material was horrendous and so was the fit.
When I made contact with them
The customer service was awful. It took A long time for any response and when I did get a response they offered 20% refund and I could keep the product. That was not satisfactory. In the end I accepted 40% as they would not budge and it would have cost me more to return.
I will will never order from this company again
7 septembre 2026
Avis spontané
Réponse de Loeah
Hey Heidi,
Thanks for flagging this. We've had a good look through our system and we can't find an order under your details, and nothing has come through to our customer service team from you either.
We also don't sell jumpsuits, as our range is entirely period underwear and swimwear, so it looks like this review may have landed on the wrong company's page.
If it turns out you did order with us after all, we'd be happy to look into it properly with an order number.
X Lunã 💕
Long shipping times. Helpful cutsomer service. Don't size up on everything!
I was excited to try Luna's period underwear having previously used a different brand that was quite bulky so I only wore it at home or with a flowy dress.
I am a size 10 and ordered 6 pairs of different styles in size L(10-12) as they suggest you order up of you are between two sizes.
I hadn't realise the shipping would take almost 2 weeks. They advertise free UK shipping so I assumed it was coming from within the UK, however their factory is based in China, hence the wait.
When the products arrived they were all packaged in one bag with a seal. Breaking the seal would mean losing the right to return.
However I did break the seal as I knew they offer a FitGuarantee. It turns out over-sizing was not the right thing for me.
Customer service have been very kind and eager to help. I am able to get replacements for the right size and hopefully they will be just right and offer the protection I need.
9 septembre 2026
Avis spontané
Réponse de Loeah
Hey Sheila,
Thanks for taking the time to write such a detailed review, this is really useful for other women who are thinking about making the switch.
You're right that sizing advice can't cover every body, and that's exactly why the FitGuarantee exists. Bodies and preferences differ so much that a bit of trial and error is sometimes part of it, and we'd rather sort that out for you than have you stuck with something that doesn't sit well. Fingers crossed the new sizes feel spot on.
About the delivery: our orders are collected at our international shipping centre and sent out in bulk once the minimum threshold is reached, which keeps things as sustainable and efficient as possible but does add some days to the journey. We're working hard behind the scenes to speed this up.
As for the packaging, we've deliberately chosen not to wrap every single item separately, as that would mean a lot of extra plastic. Underwear that doesn't fit but is still in good condition gets donated where possible, so it still finds a home.
Do let us know how you get on with the replacements, we're always here.
X Lunã 💕
The customer care team were so helpful…
The customer care team were so helpful and sent me a lot of emails regarding sizing etc. They were really quick in getting back to me and help with product information.
1 septembre 2026
Avis spontané
Réponse de Loeah
Hey Rebecca,
Thanks so much for taking the time to share this! Finding the right fit online isn't always easy, so we love being able to think along with you and answer any questions before you decide. Our team really enjoys hearing that the contact felt quick and easy.
If anything comes up later on, whether it's about sizing, washing or picking another style, just send us a message. We're always happy to help.
X Lunã 💕
Teen pants
lots of styles and quick delivery, great options for my teen daughter!
8 septembre 2026
Avis spontané
Réponse de Loeah
Hey Vicky,
Thanks so much for taking the time to leave this, lovely to read!
Having a bit of choice makes such a difference at that age, so we're really glad your daughter found styles she likes. And good to hear the delivery was quick too.
If you ever want a hand picking out sizes or other styles for her, just give us a shout.
X Lunã 💕
Sizing is all off
Sizing is all off - I am a size 14, so I ordered 2Xl (14-16). They were absolutely massive. I was not able to return them, however since it was my first order they did send me replacements free of charge in the size smaller XL (12-14). They fit a bit better around the hips, but are still massive around the buttocks and are the most uncomfortable period pants I have tried; M&S is better and costs a fraction of the price. I will stick with ModiBodi from now on for my pricier option.
27 août 2026
Avis spontané
Réponse de Loeah
Hey Jennifer,
Thanks for taking the time to share this, and sorry the fit still isn't sitting right for you.
Fit does vary between our styles since the cut isn't the same across the range, so a different model may well suit your shape better than the one you tried. That's exactly why the fit guarantee is there.
Thanks again for the honest feedback, especially about the shape around the hips and seat. We'll definitely take this on board as we keep working on our fits and our service.
X Lunã 💕
This is the first time I have ordered…
This is the first time I have ordered from Luna and can't praise the service enough. I had an slight issue with my order which has been responded to and dealt with extremely quickly and very satisfied with the outcome.
Great customer service!! Will definitely buy again and can't recommend more.
8 septembre 2026
Avis spontané
Réponse de Loeah
Hey Samantha,
Thanks so much for taking the time to write this, lovely to read!
Really glad the team could sort things out for you quickly. On a first order especially, we'd much rather fix something straight away than leave you wondering.
We'd love to welcome you back whenever you fancy adding to your collection, and if you ever want a hand choosing a style, just let us know.
X Lunã 💕
Do not order if you want an actual product for your money
I have never received my order. Over three months ago I paid through the website for two pairs of XL bikini briefs as part of a BOGOF offer. After waiting well over a month a package arrived containing one pair of XS bikini briefs that barely even fitted over my leg. I emailed to say the order was wrong and Luna apologised saying they would rectify this. Fine I thought I have a few more weeks till my holiday that I needed them for. Well that holiday came and went, i emailed several more times and was told they were being sent and could track them. The tracking showed that they were not with the postal company, I complained again and again. Eventually several months later I receive a new parcel from the company. Inside....one pair of Small bikini bottoms. Once again not the correct size or the right number as part of my order. I am frustrated and angry that my money has been taken and my order has never been fulfilled. I would not recommend ordering through this company, I have not been offered a refund even though I asked a few weeks ago and I have been let down again and again
8 septembre 2026
Avis spontané
Réponse de Loeah
Hey Nicola,
We're really sorry this has gone wrong so many times, that's genuinely not the experience anyone should have, and we understand why you're frustrated after waiting this long.
On the refund side, we're unable to offer one because period underwear is a hygiene product and can't be taken back once the seal has been opened. What we can do is send out a free replacement in the correct size, and this time we'll check the order carefully before it leaves us so you actually get what you paid for.
Our team will pick this up with you so we can finally get the right sizes and the right quantity to you.
X Lunã 💕
Fantastic range of period underwear…
Fantastic range of period underwear available. Brilliant customer service...would highly recommend them.
7 septembre 2026
Avis spontané
Réponse de Loeah
Hey Carine,
Thanks so much for taking the time to leave this, lovely to read!
Really glad you found plenty to choose from. Everyone's cycle is different, so having options for lighter and heavier days is something we care about a lot.
And lovely to hear our team looked after you well too, we'll pass that on to them.
If you ever want a hand picking out another style, just give us a shout.
X Lunã 💕
I ordered some leak proof pants weeks…
I ordered some leak proof pants weeks ago they finally came and thats where the problems started. I followed the size guide and when my order came they were massive. At £39.95 for 1 pair of pants that are no good because they are too big. There is a seal on the bag which means you have to break it just to see the pants. Now they are asking for £6.95 to send another pair but thats just for p&p. I haven't even tried them on because the size is ridiculous. Other sites state if you try pants on over another garment they will accept them back. It makes them expensive and useless as I'm unable to wear them.
I received a few emails they are not willing to exchange the pants but I can pay £6.95 for p & p . And I can donate the pants to charity or recycle them. The reason I have to wear them is due to being in hospital for 7 weeks with a bleed on the brain, I don't work as a result of this. So I don't have that much money to throw away.
5 septembre 2026
Avis spontané
Réponse de Loeah
Hey Susan,
Sorry to hear the size didn't work out for you, we can imagine that's disappointing.
As set out in our Exchange and Return Policy, we're unable to accept returns once the seal has been broken, since period underwear is a hygiene product. Every company has its own policy on this, and ours is there for hygiene reasons rather than to make things difficult. What we do offer instead is our fit guarantee: the replacement pair itself is free, and we only ask a contribution towards shipping so we can get the right size out to you.
Judging a fit from a size guide alone is never easy, so we'd much rather sort out a size that actually works than leave you with something you can't wear.
Could you send us an email at info@lunasperiod.co.uk? We'll look at your order and do our best to help you from there.
X Lunã 💕
Definitely recommend
Purchased a few items in a sale, I've used other brands before, but I really liked that there were set sizes rather than ranges, which means the fit was really good. Fabric was soft and the seamless range felt barely there.
4 septembre 2026
Avis spontané
Réponse de Loeah
Hey Evie,
Thanks so much for taking the time to share this, lovely to read!
Great to hear the sizing worked out well for you. We put a lot of thought into that, so it's nice when it makes a real difference compared to what you've tried before. And the seamless range feeling barely there is exactly what we're going for.
If you ever want a hand picking out another style, just give us a shout.
X Lunã 💕
Great Response Time
I had a problem and they immediately dealt with it. Very efficient.
1 septembre 2026
Avis spontané
Réponse de Loeah
Hey Barbara,
Thanks so much for taking the time to leave this, lovely to read!
Really glad the team could sort things out for you quickly. That's exactly what we aim for, so it's nice to hear it landed that way.
If anything else comes up, or you'd like a hand picking out a style, just give us a shout.
X Lunã 💕
Great personal service
I ordered from Luna after they were rated highly as a brand for period pants. They have a great selection. Ordering was smooth. Their 'fit guarantee' is great and I received quick and personal service to help me sort it out. Would recommend.
7 septembre 2026
Avis spontané
Réponse de Loeah
Hey Naomi,
Thanks so much for taking the time to share this, lovely to read!
Sizing is honestly the hardest part of buying underwear online, so we'd much rather help you swap for something that fits than leave you guessing. That's exactly what the fit guarantee is there for.
Really glad the team looked after you quickly too, we'll pass that on to them. If you ever want a hand picking out another style, just let us know.
X Lunã 💕
Poor quality, ignore the fake reviews.
Poor quality. Pretty sure this is a China website pretending to be EU/UK. Delivery took ages and the pants are no better quality than cheap Amazon sellers. Don’t be fooled by all the fake social media reviews!
18 août 2026
Avis spontané
Réponse de Loeah
Hey Lynda,
Sorry to hear you're not happy with your order, that's never what we want.
We're an international company, and our processing and delivery timelines are published on our webshop so you know what to expect before ordering. All our underwear is produced in our own factory, which is exactly why we're able to keep a close eye on the materials and the quality of what goes out.
The reviews on our shop come from customers who have genuinely ordered from us, and Trustpilot is a platform where we have no ability to remove or influence what's written.
If you'd like us to take a look at your order, our team is happy to help.
X Lunã 💕
Luna has a bunch of different period…
Luna has a bunch of different period panties that feel great, are comfy, and super absorbent for that time of the month. The material is really soft, and they feel just like regular underwear. I totally recommend Luna period underwear. Their customer service is also awesome at handling orders and sizing.
7 septembre 2026
Avis spontané
Réponse de Loeah
Hey Sonali,
Thanks so much for taking the time to share this, lovely to read!
Feeling like normal underwear is exactly what we're going for, so it's great to hear that came through for you. And nice that the range gives you options for different days too.
Lovely to hear our team helped with the sizing side as well, we'll happily pass that on to them.
If you ever want a hand picking out another style, just give us a shout.
X Lunã 💕
Very good customer support
Ordering and delivery was quick. I ordered two different designs for my daughter and she found that the briefs were a more comfortable fit for her shape compared to the shorts. However, Luna have been very prompt in returning my emails to get replacements for the shorts that did not fit. So far, so good with regard to absorption. The only downside is that the briefs are a little bulky compared to our usual brand, but they will be great for night time and at home days. They are great value for money.
1 septembre 2026
Avis spontané
Réponse de Loeah
Hey Amanda,
Thanks for such a balanced review, we really appreciate you taking the time.
Fit does vary between our styles since the cut isn't the same across the range, so it's not unusual for one shape to suit better than another. That's exactly why the fit guarantee is there, and we're glad the team could sort the replacements quickly for you.
Good to hear the absorbency is holding up too. If you'd like something slimmer for daytime wear, our seamless models sit much closer to the body, so just let us know and we'll point you in the right direction.
X Lunã 💕
Terrible experience
I ordered 2 pairs. One arrived with a hygiene strip, the other one without. I queried this, since it makes me dubious that the item without the strip has not been used or handled previously. Their response was far from believable and they refuse a refund. Chargeback and trading standards next.
5 septembre 2026
Avis spontané
Réponse de Loeah
Hey Claudia,
Sorry to hear this has left you feeling uneasy, that's understandable and not something we want anyone to sit with.
Just to be clear on this point, our underwear doesn't come with hygiene strips at all. What we do use is a sealed pack with a hygiene sticker applied during packing, and that's what determines whether an item can be returned. Everything you receive from us is brand new and has never been worn or handled by another customer. Returned items are never resold, we donate them.
We're not able to refund an opened hygiene product, but our fit guarantee is always available on a first order, so if the size or style isn't right we'll exchange it for one that suits you better.
Our team is happy to go through this with you again if anything is still unclear.
X Lunã 💕
I cant belive ive found period…
I cant belive ive found period underwear that actually manages my heavy period!!
I used to have to wear a pad AND period pants and they used to feel wet.
These luna pants feel dry all day.
5 septembre 2026
Avis spontané
Réponse de Loeah
Hey Alex,
What a lovely review to read, thank you for sharing this!
Having to double up just to feel safe is exhausting, so it's brilliant to hear you can finally go through the day without that constant checking. Staying dry even on heavier days is exactly what we want them to do.
If you ever fancy trying another style or need a hand with anything, we're right here.
X Lunã 💕
Fantastic customer service
Fantastic customer service, the first purchase size guarantee is great and gave me confidence to go ahead with my purchase.
6 août 2026
Avis spontané
Réponse de Loeah
Hey Donna,
Thanks so much for taking the time to leave this, lovely to read!
Buying something you can't try on first is always a bit of a leap, so we're glad the fit guarantee gave you the confidence to give us a go. That's exactly what it's there for.
Really pleased the team looked after you too. If you ever want a hand picking out another style, just give us a shout.
X Lunã 💕
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