Find them comfortable, don’t leak , handy to have separate pad to add if needed for long journey. Finding much better than disposable pad , or pants have stopped my order for disposal pads so what I s... Voir plus
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Lisez les avis des autres
I have quite a few pairs of the seamless hipster pants and some seamless thongs too. They’re really comfortable underwear for every day wear on your periods, spotting days, sleeping, great for the gym... Voir plus
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I've submitted a request to cancel my order within 5min from having placed the order. The website does not show any option to cancel. The app "shop" doesn't show it either. They decided to startin... Voir plus
I ordered bladder leak briefs from Loeah . When they arrived they were too large for me. I had to contact Loeah customer care with another question and just mentioned that the briefs were larger tha... Voir plus
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Replacement order
The briefs I ordered for my mother were too large but customer services at Luna have been extremely helpful in assisting me in ordering replacements in a better size
17 septembre 2026
Avis spontané
Réponse de Loeah
Hey Helena,
Thanks for sharing this! Picking the right size online is always a bit of guesswork, especially when you're ordering for someone else, so we're glad we could sort a better fit for your mother without any fuss. That's exactly what the Fit Guarantee is there for.
Fingers crossed the replacements sit just right. If any questions come up about washing or which style suits her best, we're happy to think along with you.
X Lunã 💕
Fabulous customer service
Fabulous customer service, so I ordered the XL seamless black pants but unfortunately they looked too big when they came. I was unable to return them but was offered the fit guarantee. I’ve got the size down being sent out to me which is fantastic. The original ones did look very good but can’t comment on how well they work yet. I certainly will come back to with another review. Thank you for sorting out a fast resolution.
17 septembre 2026
Avis spontané
Réponse de Loeah
Hey Rebecca,
Thanks for taking the time to write this! Judging a size through a screen is never straightforward, so we're glad the Fit Guarantee meant we could just get the right one out to you rather than leaving you with a pair that didn't sit well.
Hopefully the smaller size feels spot on. We'd love to hear how you get on with them once you've had a proper chance to try them out.
And if any questions pop up in the meantime, about washing or which style suits your flow best, we're always happy to help.
X Lunã 💕
Amazing Value
I ordered four pairs of period pants for my daughter. Wanting them to last I ordered a slightly bigger size and when they arrived they were just too large for her. I am bowled over by the First Order Fit Guarantee which means we can order a smaller size free of charge. Amazing!
The products appear to be lovely quality and we can't wait to try them once the smaller size arrive.
17 septembre 2026
Avis spontané
Réponse de Loeah
Hey Julia,
Thanks so much for taking the time to share this! Sizing for a daughter who's still growing is tricky, and going up a bit is a completely understandable thing to try. That's exactly why the Fit Guarantee is there on a first order, so nobody ends up stuck with something that doesn't sit right.
Lovely to hear the quality made a good first impression too. Fingers crossed the smaller size is spot on and she gets on well with them.
If any questions come up about washing or the different absorbency levels, just let us know and we'll happily help.
X Lunã 💕
Ordered bikini in the wrong size and…
Ordered bikini in the wrong size and they are replacing with the right size - no drama, no judgement, just great customer service. Nice one.
15 septembre 2026
Avis spontané
Réponse de Loeah
Hey Kath,
Thanks so much for sharing this! Picking a size through a screen is always a bit of guesswork, so we'd much rather just sort it out for you than have you stuck with something that doesn't sit right. That's exactly what the fit guarantee is for.
Hope the new size fits perfectly and you get plenty of wear out of it. If anything else comes up, we're here.
X Lunã 💕
An upgrade from other versions
An upgrade from other versions
Note sizing is different in types and take a bit of time to get used to.
Improvement from using disposables
16 septembre 2026
Avis spontané
Réponse de Loeah
Hey Sheena,
Lovely to hear the switch has been a step up for you. That bit of getting used to it is something a lot of women mention at the start, and it's great when the trust kicks in and you can just get on with your day.
You're right that sizing can vary between styles, since each model has its own cut and stretch. If you'd ever like a hand picking the right size for a particular style, we're always happy to think along with you.
X Lunã 💕
Refunds
So, I purchased 2 pairs of their pants. Unfortunately, you have to break the seal to look at them. Luna will not give a refund once you open the packaging. But, you can’t see the product until you open the package! Really poor customer service, email after email says we can exchange but that’s not what I want. I am going to share my experience with the ladies on “rip of Britain “
15 septembre 2026
Avis spontané
Réponse de Loeah
Hey Deborah,
Sorry this hasn't landed the way you were hoping. Because period underwear sits directly against the body it counts as a hygiene product, so once the seal is broken we can't take it back for a refund. You'll find this set out on our Returns and Exchange policy and printed on the seal itself, so it can be checked before opening.
What we can do is arrange a replacement if the fit isn't right or if there's something wrong with the pair you received. Judging a size online is never straightforward, so we'd much rather get you into a style that actually works for you than leave you with something sitting in a drawer.
If you let us know how they felt when you tried them, we can suggest which size or model would suit you better and get that sent out.
X Lunã 💕
Ordered two pairs of period pants
Ordered two pairs of period pants. They took a while to arrive but Luna did send regular shipping updates. Unfortunately, even after following the size guide, the briefs were too tight. I contacted Luna under the fit guarentee and have requested the next size up. They have explained how this works and I am expecting the next size up to be delivered. The briefs feel lovely and soft.
15 septembre 2026
Avis spontané
Réponse de Loeah
Hey Claire,
Thanks for taking the time to share how it went. Even with a size guide, fit can differ from body to body, which is exactly why the fit guarantee exists for your first order.
Lovely to hear the fabric feels soft, that's a big part of what we look for when choosing our materials. On the delivery: orders are gathered at our international shipping centre and sent out in bulk once the minimum threshold is reached, which keeps things more sustainable but does add a few days. We're working behind the scenes to speed that up.
Fingers crossed the next size up is spot on. Do let us know how you get on with them.
X Lunã 💕
I ordered two period underwear
I ordered two period knickers. They run large, so check the sizing based on measurements, not the usual sizing. The ones for heavy periods are quite thick, more than the usual. They are probably good for women with heavy periods. I used the fit warranty, so exchanging to hopefully the proper size. I cant comment yet on the actual products though
8 septembre 2026
Avis spontané
Réponse de Loeah
Hey Sierra,
Thanks for taking the time to share your first impressions, and good tip about going by measurements rather than your usual size. Getting the fit right through a screen is never easy, which is exactly why the fit guarantee is there for your first order.
You're right that our heavy flow styles have a bit more going on in the absorbent layer, that's what allows them to hold more without you noticing it. There are differences in absorption between models too, so if you'd like a hand finding the one that suits your flow best, we're happy to think along with you.
Hopefully the new sizes feel just right. Let us know how you get on.
X Lunã 💕
Excellent, love them
Excellent customer service. The fit guarantee is brilliant.
My SEN daughter absolutely loves the boxershort and she looks so comfortable and carefree in them. I also love that they are mostly cotton and have front to back coverage.
14 septembre 2026
Avis spontané
Réponse de Loeah
Hey,
Thank you so much for sharing this with us. Hearing that your daughter feels comfortable and at ease is honestly the best thing we could hope for, and it is exactly why we do what we do.
We are so glad the fit guarantee helped make things easier too. If you ever need anything, we are always here for you.
X Lunã 💕
Amazing quality and so soft
Amazing quality and so soft. Love that the absorbent layer goes all the way to the seams on the front and the back. Luna is the only brand I’ve found that has that feature!
14 septembre 2026
Avis spontané
Réponse de Loeah
Hey Molly,
Thank you so much for taking the time to leave this review, it really made our day. We put a lot of care into how our underwear is made, so it means a lot to hear that you noticed the little details.
Enjoy wearing them, and if you ever have any questions, we are always here for you.
X Lunã 💕
Super experience
I needed a different size for my daughter and Luna got back to me straight away with help and support. Although they understandably cannot accept returns or exchanges, they are sending me the right size for free as part of their fit guarantee policy. Super experience.
13 septembre 2026
Avis spontané
Réponse de Loeah
Hey Helen,
Thank you so much for taking the time to leave this, it really means a lot to us.
Finding the right size online is not always easy, so we are happy we could sort it out quickly for you and your daughter. That is exactly what our fit guarantee is there for, and we always want to make sure everyone ends up with a pair that feels comfortable.
We hope she loves them. If there is ever anything else you need, we are just a message away.
X Lunã 💕
Mooie broekjes
Mooie broekjes
Fijn contact met klantenservice aardig mailtje met info terug gehad met wat ik vroeg duidelijk antwoord
Veel kleuren
Een aanrader
Netjes verpakt
12 septembre 2026
Avis spontané
Réponse de Loeah
Hey,
Wat leuk om dit te lezen! Fijn dat je vraag meteen duidelijk beantwoord werd, daar doen we ons best voor. Achter elke mail zit gewoon iemand van ons team die even met je meedenkt.
En wat mooi dat de kleuren en de afwerking je bevallen. Mocht je later nog willen sparren over een ander model of het wassen, laat het gerust weten.
X Lunã 💕
Great Customer Service
First time ordering from Luna - their customer service for their fit guarantee is great.
12 septembre 2026
Avis spontané
Réponse de Loeah
Hey,
Thanks so much for sharing this! Sizing is always a bit of a guess when you're shopping online, so we're glad the fit guarantee made that first order easy for you.
Hopefully the new size feels just right. If you ever have questions about other styles or washing, we're happy to help.
X Lunã 💕
First time using Luna
First time using Luna and have been impressed with product and customer service. I ordered period swimwear - the bottoms are amazing and having recently started to use period pants I was super excited about bikinis! The tops however were too small and customer service has been great in sorting a replacement.
11 septembre 2026
Avis spontané
Réponse de Loeah
Hey Charlotte,
Thank you so much for sharing this, and welcome to Lunã.
We are really happy to hear the swimwear is working well for you. Being able to swim without worrying about your cycle makes such a difference, and it is exactly what we had in mind when we designed it.
Sizing can be tricky when shopping online, which is why our fit guarantee is there. We are glad our team could sort a replacement for you quickly and without any fuss.
If there is ever anything else you need, we are always happy to help.
X Lunã 💕
Order didn't arrive!
Ordered on 03 Sept 26. (Should have done more research as to where they were coming from). They claim they were sent on 04 sept 26. The parcel hasn't moved since. Royal mail hasn't received it either. This is the first time I have ordered from them but I won't be ordering again or recommending this company as I haven't even received my order!!!!
11 septembre 2026
Avis spontané
Réponse de Loeah
Hey Kazzy,
Sorry to hear your parcel hasn't turned up yet, that's frustrating and we completely understand why you're annoyed.
Our orders are collected at our international shipping centre before going out in bulk, so the tracking can stay quiet for a while before Royal Mail picks it up for the final leg. You'll find the full processing, shipping and delivery timeline on our webshop. That said, it shouldn't leave you in the dark like this.
Would you mind sending us a quick email with your order number or the email address you ordered with? Then we can trace exactly where your parcel is and make sure you get it sorted.
X Lunã 💕
You need these Lunã pants 🩷
I ordered 8 pairs of Lunã’s period pants. They look much better than other brands and the material feels great on my skin. I also love their fit guarantee on your first order. I was able to order a few styles so I could see how they would fit. One of them was too low for me and it sat on my C-section scar, I contacted Lunã and they were friendly and accommodating. I have a new pair in one of the other styles being sent out. I highly recommend everyone gets these. Thanks Lunã 🩷
1 septembre 2026
Avis spontané
Réponse de Loeah
Hey Lynn,
What a lovely review to read, thank you so much for taking the time to share this.
We put a lot of care into the design and the materials, so it means a lot to hear that it shows. And we are really glad the fit guarantee gave you the freedom to try a few styles and find what genuinely works for your body. Everyone is different, and comfort should never be a compromise.
Our team is always happy to help find the right fit, so do not hesitate to reach out if there is ever anything else you need.
Enjoy your new pair.
X Lunã 💕
Bad customer service
Ordered a jumpsuit which the delivery was much later than expected. When it did arrive the material was horrendous and so was the fit.
When I made contact with them
The customer service was awful. It took A long time for any response and when I did get a response they offered 20% refund and I could keep the product. That was not satisfactory. In the end I accepted 40% as they would not budge and it would have cost me more to return.
I will will never order from this company again
7 septembre 2026
Avis spontané
Réponse de Loeah
Hey Heidi,
Thanks for flagging this. We've had a good look through our system and we can't find an order under your details, and nothing has come through to our customer service team from you either.
We also don't sell jumpsuits, as our range is entirely period underwear and swimwear, so it looks like this review may have landed on the wrong company's page.
If it turns out you did order with us after all, we'd be happy to look into it properly with an order number.
X Lunã 💕
Long shipping times. Helpful cutsomer service. Don't size up on everything!
I was excited to try Luna's period underwear having previously used a different brand that was quite bulky so I only wore it at home or with a flowy dress.
I am a size 10 and ordered 6 pairs of different styles in size L(10-12) as they suggest you order up of you are between two sizes.
I hadn't realise the shipping would take almost 2 weeks. They advertise free UK shipping so I assumed it was coming from within the UK, however their factory is based in China, hence the wait.
When the products arrived they were all packaged in one bag with a seal. Breaking the seal would mean losing the right to return.
However I did break the seal as I knew they offer a FitGuarantee. It turns out over-sizing was not the right thing for me.
Customer service have been very kind and eager to help. I am able to get replacements for the right size and hopefully they will be just right and offer the protection I need.
9 septembre 2026
Avis spontané
Réponse de Loeah
Hey Sheila,
Thanks for taking the time to write such a detailed review, this is really useful for other women who are thinking about making the switch.
You're right that sizing advice can't cover every body, and that's exactly why the FitGuarantee exists. Bodies and preferences differ so much that a bit of trial and error is sometimes part of it, and we'd rather sort that out for you than have you stuck with something that doesn't sit well. Fingers crossed the new sizes feel spot on.
About the delivery: our orders are collected at our international shipping centre and sent out in bulk once the minimum threshold is reached, which keeps things as sustainable and efficient as possible but does add some days to the journey. We're working hard behind the scenes to speed this up.
As for the packaging, we've deliberately chosen not to wrap every single item separately, as that would mean a lot of extra plastic. Underwear that doesn't fit but is still in good condition gets donated where possible, so it still finds a home.
Do let us know how you get on with the replacements, we're always here.
X Lunã 💕
The customer care team were so helpful…
The customer care team were so helpful and sent me a lot of emails regarding sizing etc. They were really quick in getting back to me and help with product information.
1 septembre 2026
Avis spontané
Réponse de Loeah
Hey Rebecca,
Thanks so much for taking the time to share this! Finding the right fit online isn't always easy, so we love being able to think along with you and answer any questions before you decide. Our team really enjoys hearing that the contact felt quick and easy.
If anything comes up later on, whether it's about sizing, washing or picking another style, just send us a message. We're always happy to help.
X Lunã 💕
Teen pants
lots of styles and quick delivery, great options for my teen daughter!
8 septembre 2026
Avis spontané
Réponse de Loeah
Hey Vicky,
Thanks so much for taking the time to leave this, lovely to read!
Having a bit of choice makes such a difference at that age, so we're really glad your daughter found styles she likes. And good to hear the delivery was quick too.
If you ever want a hand picking out sizes or other styles for her, just give us a shout.
X Lunã 💕
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