Loeah Avis 

Réponse de Loeah

24 sept. 2026

Hey Toni,

What a lovely thing to read, thank you! Living with endometriosis brings enough to deal with without constantly worrying about leaks, so hearing that these have taken that fear away genuinely means a lot to us.

That's exactly why we designed the absorbent layer the way we did, and why we wanted a proper range of sizes rather than a narrow few.

If questions ever come up about washing or which style works best for your heaviest days, we're always happy to think along with you.

X Lunã 💕

Réponse de Loeah

24 sept. 2026

Hey Kizzy,

Thanks so much for sharing this! Sizing is genuinely hard to judge through a screen, so we'd much rather get you into the right fit than have you left with a pair sitting unworn in a drawer. That's exactly what the Fit Guarantee is there for on a first order.

Lovely to hear our team made the whole thing easy too. Fingers crossed the new size is spot on, and if any questions come up about washing or which style suits your flow best, just let us know.

X Lunã 💕

Réponse de Loeah

23 sept. 2026

Hey Mrs Bragiel,

Thanks so much for taking the time to share your first impressions! Lovely to hear the design and finish have already won you over, and that the size of the absorbent layer feels reassuring. That generous coverage is a deliberate choice on our part, since leaks so often happen just outside a smaller gusset.

Sizing is genuinely hard to judge through a screen, which is exactly why the Fit Guarantee is there on a first order. We'd much rather get you into the right size than leave you with something that doesn't sit properly, and we're glad our team made that easy for you.

Fingers crossed the smaller one is spot on. Once you've had a proper chance to try them, we'd love to hear how you get on, and if any questions come up about washing or which style suits your flow best, just let us know.

X Lunã 💕

Réponse de Loeah

23 sept. 2026

Hey Wendy,

Thanks for such a balanced review, this is genuinely useful for other women weighing things up. Lovely to hear the fit and the absorbency are working well for you.

On the drying time: the double lining is what allows the briefs to hold as much as they do without you feeling wet, so it does take a little longer to dry. Hanging them with the gusset facing outwards and keeping them out of the tumble dryer helps speed things up.

As for where we're based, we operate internationally and ship from our international shipping centre. That's set out on our Shipping and Delivery page, so there's nothing hidden about it.

If anything else comes up, just drop us a message. We're always happy to talk things through.

X Lunã 💕

Réponse de Loeah

23 sept. 2026

Hey Alexandra,

Thanks so much for sharing this after your first order! Getting the size right online is never straightforward, so we're glad we could swap you into something that fits properly rather than leaving you with a pair that didn't sit well.

Lovely to hear the fabrics and finish made such a good impression too. We put a lot of care into choosing materials that feel soft against the skin while still doing their job.

If any questions come up about washing or which style suits your flow best, just give us a shout.

X Lunã 💕

Réponse de Loeah

22 sept. 2026

Hey Yuki,

Thanks so much for your honest review, and lovely to hear the fabric of the leakproof brief has won you over.

Sorry the sizing didn't work out as expected. The fit can differ per model, as each style has its own cut, design and materials, so one size can feel quite different from one brief to the next. Judging that through a screen isn't easy, which is exactly why we offer the Fit Guarantee on a first order, so you can exchange for a size that sits properly.

If you'd like a hand choosing the right size for a specific style, we're always happy to think along with you.

X Lunã 💕

Réponse de Loeah

21 sept. 2026

Hey,

Thanks so much for taking the time to share this! Judging a size online is never straightforward, which is exactly why the Fit Guarantee is there on a first order, so nobody ends up stuck with a pair that doesn't sit right.

Lovely to hear the ordering and delivery side went smoothly too. Fingers crossed the new size feels spot on, and if any questions come up about washing or which style suits your flow best, just let us know.

X Lunã 💕

Réponse de Loeah

20 sept. 2026

Hey Katy,

We're really sorry this has dragged on for so long. Waiting over a month for an order your daughter was counting on isn't the experience we want anyone to have, and we understand why you're frustrated.

We've opened an investigation with the courier to trace exactly what's happened to your parcel, and we're waiting on their feedback now. As soon as we hear back, we'll come straight to you by email with an update and a proper resolution.

Thanks for your patience while we get to the bottom of this.

X Lunã 💕

Réponse de Loeah

19 sept. 2026

Hey Elisabeth,

What a lovely thing to read, thank you! We put a lot of care into the fabrics and the absorbent layer so they can genuinely handle the heavier days and stay in good shape wash after wash.

And we're really glad the Fit Guarantee helped you find the right size for your daughter. Sizing is hard enough to judge online at the best of times, let alone for a teenager who's still growing.

If questions ever come up about washing or which style works best for her heavier days, we're always happy to think along with you.

X Lunã 💕

Réponse de Loeah

19 sept. 2026

Hey Anisha,

Thanks so much for sharing this! Picking a size through a screen is always a bit of guesswork, so we'd much rather swap you into something that sits properly than have you stuck with a pair that doesn't feel right. That's exactly what the Fit Guarantee is for.

Fingers crossed the smaller size is spot on. Once you've had a chance to wear them, we'd love to hear how you get on, and if any questions pop up about washing or which style suits your heavier days, just let us know.

X Lunã 💕

Réponse de Loeah

19 sept. 2026

Hey Beth,

Thanks for taking the time to share this! Ordering a couple of sizes to compare is a smart approach, especially for a daughter who might still be growing, and we're glad the Fit Guarantee meant the pair that missed the mark didn't have to go to waste.

Sorry the delivery took longer than expected. We'd much rather keep you posted than leave you guessing, so we're glad the updates helped.

Hopefully the replacement fits beautifully. If questions come up about washing or which style works best for heavier days, just let us know and we'll happily help.

X Lunã 💕

Réponse de Loeah

19 sept. 2026

Hey Helen,

Thanks for laying out your concerns, and we're sorry this has left you feeling this way. Let us go through your points properly.

Our underwear is manufactured in China, as is the case for much of the period underwear on the market today. Rather than producing there, shipping stock to warehouses in various countries, storing it again and then sending each order on, we keep our stock directly alongside our factory. That means orders go straight to our customers without an extra warehouse and transport step in between. It's a deliberate choice to cut unnecessary transport movements and keep the footprint of our distribution as low as we can. The expected shipping timeline is set out on our Shipping and Delivery page.

On the seal and the Fit Guarantee: we weren't encouraging you to open anything. We were letting you know that on a first order, if the underwear doesn't fit, we can send a replacement in the correct size. That's an exchange, not a route to a refund, because once the hygiene seal is broken we can't take the item back. Period underwear is a hygiene product and that rule exists to protect every customer. If the seal is still intact and you'd like to return, that option is open to you and our team can talk you through how it works.

Looking back through your file, our team has responded to each of your emails. If something hasn't landed in your inbox, do check your spam folder and reply to the last message so we can pick it straight back up.

And on reviews: we don't delete them, not here and not on our social media either. Trustpilot is an independent platform where we have no ability to remove or influence what's posted, and we leave comments on Instagram and Facebook alone too.

We'd genuinely like to help you get this sorted, so just reply to our last email and we'll take it from there.

X Lunã 💕

Réponse de Loeah

19 sept. 2026

Hey,

Thanks so much for sharing this! Getting the size right through a screen is never easy, so we're glad the Fit Guarantee meant we could swap you into something that actually sits well rather than leaving you with pairs you wouldn't reach for.

Lovely to hear the shipping updates were helpful too. We'd rather keep you in the loop than have you wondering where your parcel has got to.

Fingers crossed the new size feels spot on. Once you've had a chance to try them, we'd love to hear how you get on, and if any questions come up about washing or which style suits your flow best, just let us know.

X Lunã 💕

Réponse de Loeah

18 sept. 2026

Hey Helena,

Thanks for sharing this! Picking the right size online is always a bit of guesswork, especially when you're ordering for someone else, so we're glad we could sort a better fit for your mother without any fuss. That's exactly what the Fit Guarantee is there for.

Fingers crossed the replacements sit just right. If any questions come up about washing or which style suits her best, we're happy to think along with you.

X Lunã 💕

Réponse de Loeah

18 sept. 2026

Hey Rebecca,

Thanks for taking the time to write this! Judging a size through a screen is never straightforward, so we're glad the Fit Guarantee meant we could just get the right one out to you rather than leaving you with a pair that didn't sit well.

Hopefully the smaller size feels spot on. We'd love to hear how you get on with them once you've had a proper chance to try them out.

And if any questions pop up in the meantime, about washing or which style suits your flow best, we're always happy to help.

X Lunã 💕

Réponse de Loeah

18 sept. 2026

Hey Julia,

Thanks so much for taking the time to share this! Sizing for a daughter who's still growing is tricky, and going up a bit is a completely understandable thing to try. That's exactly why the Fit Guarantee is there on a first order, so nobody ends up stuck with something that doesn't sit right.

Lovely to hear the quality made a good first impression too. Fingers crossed the smaller size is spot on and she gets on well with them.

If any questions come up about washing or the different absorbency levels, just let us know and we'll happily help.

X Lunã 💕

Réponse de Loeah

17 sept. 2026

Hey Kath,

Thanks so much for sharing this! Picking a size through a screen is always a bit of guesswork, so we'd much rather just sort it out for you than have you stuck with something that doesn't sit right. That's exactly what the fit guarantee is for.

Hope the new size fits perfectly and you get plenty of wear out of it. If anything else comes up, we're here.

X Lunã 💕

Réponse de Loeah

17 sept. 2026

Hey Sheena,

Lovely to hear the switch has been a step up for you. That bit of getting used to it is something a lot of women mention at the start, and it's great when the trust kicks in and you can just get on with your day.

You're right that sizing can vary between styles, since each model has its own cut and stretch. If you'd ever like a hand picking the right size for a particular style, we're always happy to think along with you.

X Lunã 💕

Réponse de Loeah

17 sept. 2026

Hey Deborah,

Sorry this hasn't landed the way you were hoping. Because period underwear sits directly against the body it counts as a hygiene product, so once the seal is broken we can't take it back for a refund. You'll find this set out on our Returns and Exchange policy and printed on the seal itself, so it can be checked before opening.

What we can do is arrange a replacement if the fit isn't right or if there's something wrong with the pair you received. Judging a size online is never straightforward, so we'd much rather get you into a style that actually works for you than leave you with something sitting in a drawer.

If you let us know how they felt when you tried them, we can suggest which size or model would suit you better and get that sent out.

X Lunã 💕

Réponse de Loeah

16 sept. 2026

Hey Claire,

Thanks for taking the time to share how it went. Even with a size guide, fit can differ from body to body, which is exactly why the fit guarantee exists for your first order.

Lovely to hear the fabric feels soft, that's a big part of what we look for when choosing our materials. On the delivery: orders are gathered at our international shipping centre and sent out in bulk once the minimum threshold is reached, which keeps things more sustainable but does add a few days. We're working behind the scenes to speed that up.

Fingers crossed the next size up is spot on. Do let us know how you get on with them.

X Lunã 💕