Loeah Avis 

Réponse de Loeah

1 oct. 2026

Hey Andrea,

Thanks for sharing your honest thoughts! Lovely to hear the fit and the absorbency are working well for you.

On the odour side: that usually comes down to the absorbent layer holding onto residue from detergent or softener over time, which stops it working as it should. A deep clean every few months tends to sort it. Rinsing the gusset in cold water before the wash makes a difference too.

If you'd like us to talk you through the washing routine in a bit more detail, just send us a message and we'll happily help.

X Loeah 💕

Réponse de Loeah

1 oct. 2026

Hey Cheryl,

Thanks for setting out your concerns so clearly, and we're sorry this has left you feeling let down. Let us go through your points.

On the packaging: our warehouse handles a large number of orders every day, so unfortunately we aren't able to accommodate specific packaging requests. We appreciate your understanding on that.

On returns: once the seal has been broken we're no longer able to accept a return. This is stated on our webshop and printed on the seal itself, so it can be checked before opening. Period underwear is a hygiene product, and that policy exists to protect every customer.

On the materials: the composition is listed on our webshop, so you can see what each item is made from before ordering.

And on where we're based: we're an international company and our return centre is located in the Netherlands.

If you'd like us to take a proper look at your order, just send us a message and we'll help you from there.

X Loeah 💕

Réponse de Loeah

1 oct. 2026

Hey Angie,

What a lovely thing to read, thank you for taking the time! Being a bit apprehensive before a first order is completely normal, which is exactly why the Fit Guarantee exists. Nobody should have to gamble on something this personal.

Great to hear the lace briefs give you that secure feeling. The fit does differ quite a bit from one style to the next, since each has its own cut and materials, so taking the time to find the right one was worth it. We'll happily pass your words on to Hazel, Kasandra and Josephine, they'll be so pleased to hear this.

And lovely that the pair that didn't suit you will go to someone who can use them. That's exactly what we hope for.

If any questions come up about washing or which style suits your heavier days, just give us a shout. We're always here.

X Loeah 💕

Réponse de Loeah

Publié le 1 oct. 2026

Hey Sandra,

Thanks so much for sharing this! Judging a size through a screen is never easy, which is exactly why the Fit Guarantee is there on a first order. We'd much rather get you into the right size than leave you with a pair that doesn't sit properly.

Lovely to hear the fabric made such a good first impression, and how fun that your daughter is enjoying the prints. Period underwear should feel like something you actually want to wear.

Fingers crossed the right size feels spot on next month. If any questions come up about washing or which style suits heavier days best, just let us know.

X Loeah 💕

Réponse de Loeah

1 oct. 2026

Hey Steph,

Thanks so much for sharing this! The fit does differ per style, since each one has its own cut and materials, so finding the one that suits your body is often a bit of a search. We're glad we could help you land on a better match.

Lovely to hear the first impressions are good too. Fingers crossed they feel just as comfortable when the time comes, and if any questions pop up about washing or which style works best on your heavier days, just give us a shout.

X Loeah 💕

Réponse de Loeah

1 oct. 2026

Hey Stephanie,

Thanks so much for taking the time to share this! Judging a size through a screen is never straightforward, which is exactly why the Fit Guarantee is there on a first order. We'd far rather get you into the right size than leave you with a pair that doesn't sit properly.

Lovely to hear the delivery went smoothly too. Fingers crossed the replacement feels just right, and if any questions come up about washing or which style works best on your heavier days, just let us know.

X Loeah 💕

Réponse de Loeah

30 sept. 2026

Hey Sarah,

Sorry this has been such a frustrating experience, that's really not how we want anyone to feel after ordering with us.

Let us explain how the offer works. For the buy one get one free to apply, two pieces need to be added to the cart, which is also stated on the advertisement. Our warehouse then ships exactly what was in the cart, since plenty of customers do order just one item.

That said, we'd rather look at your order properly than go back and forth here. Send us an email and we'll check exactly what happened and help you get it sorted.

X Lunã 💕

Réponse de Loeah

30 sept. 2026

Hey Sarah,

Thanks so much for sharing this! Sizing for a daughter is genuinely hard to judge online, so we're glad we could swap her into the next size up without any fuss. That's exactly what the Fit Guarantee is there for on a first order.

Lovely to hear you're making the switch to reusables too. Fingers crossed the new size sits just right, and if any questions come up about washing or which style works best on her heavier days, just let us know.

X Lunã 💕

Réponse de Loeah

30 sept. 2026

Hey Caroline,

Thanks so much for sharing this! Ordering a couple of sizes to compare is a smart way to go about it, and we're glad the exchange was straightforward. That's exactly what the Fit Guarantee is there for.

And lovely to hear the leopard print is a hit. Period underwear should feel like something you actually want to wear, so that makes us happy.

If any questions come up about washing or which style suits your heavier days, just give us a shout.

X Lunã 💕

Réponse de Loeah

30 sept. 2026

Hey Louise,

We’re sorry this has been such a stressful experience, especially with an amount you weren’t expecting to be charged.

Our order processing system is largely automated. As soon as an order is placed, processing begins almost immediately. The order is picked and packed and then added to the shipment with other orders ready to be dispatched.

When our team reached your email, we did try to cancel the order for you, but unfortunately it had already been dispatched and was in transit, meaning we were no longer able to stop it from our side.

Our team is already in contact with you by email and will go through the available next steps with you there. We’d recommend replying within that same email thread, as sending multiple separate messages can split the conversation across our system and actually slow down the response process.

We understand this isn’t the outcome you were hoping for, but our team will continue assisting you through the existing email thread.

X Lunã 💕

Réponse de Loeah

30 sept. 2026

Hey Annabel,

Thanks so much for sharing this! Sizing for a daughter is tricky at the best of times, especially when you can't try anything on first, so we're glad the Fit Guarantee took some of the guesswork out of it for you.

Fingers crossed she gets on well with them. If any questions come up about washing or which style suits her heavier days best, just let us know and we'll happily help.

X Lunã 💕

Réponse de Loeah

30 sept. 2026

Hey Ali,

Thanks so much for sharing this! Judging a size through a screen is never easy, which is exactly why the Fit Guarantee is there on a first order. We'd much rather get you into the right size than leave you with a pair that doesn't sit properly.

Lovely to hear the quality made a good first impression too. Fingers crossed they feel just right when the time comes, and if any questions pop up about washing or which style suits your heavier days, just let us know.

X Lunã 💕

Réponse de Loeah

29 sept. 2026

Hey Natalie,

Thanks so much for sharing this! Sizing for a daughter is tricky at the best of times, let alone when you can't try anything on first, so we're glad we could talk you through the Fit Guarantee and get the right size sorted.

Lovely to hear the quality and the delivery made a good impression too. Fingers crossed the new pairs fit beautifully, and if any questions come up about washing or which style suits her heavier days, just let us know.

X Lunã 💕

Réponse de Loeah

27 sept. 2026

Hey,

We're sorry this was your experience, that's really not what we want for anyone.

Leaking usually comes down to the fit not sitting close enough to the body or the style not matching your flow, and within our heavier flow range there are differences in how much each model holds. Washing can play a part too, since softeners and pods can coat the absorbent layer.

We'd genuinely like to help you sort this out. Drop us a line at info@lunasperiod.co.uk and we'll take a proper look with you.

X Lunã 💕

Réponse de Loeah

26 sept. 2026

Hey Carol,

Thanks so much for sharing this! Working out whether to go for the teen or women's range isn't always obvious, especially when you can't try anything on first, so we're glad we could swap your daughter into the right size without any hassle. That's exactly what the Fit Guarantee is there for.

Fingers crossed the new pairs fit beautifully. If any questions come up about washing or which style suits her heavier days best, just let us know and we'll happily help.

X Lunã 💕

Réponse de Loeah

26 sept. 2026

Hey Marie,

Thanks so much for sharing this! Sizing for a child who's still growing is tricky enough as it is, let alone when you're ordering online, so we're glad we could get the right size out to your daughter without any fuss.

And hopefully the original pair comes in handy before too long. Fingers crossed she gets plenty of wear out of both.

If any questions come up about washing or the other styles, just give us a shout and we'll happily help.

X Lunã 💕

Réponse de Loeah

26 sept. 2026

Hey Jan,

Sorry this has been a frustrating experience. Let us clear a few things up.

The partial refund we offered was an alternative, not a condition. It's there for customers who'd rather avoid the cost and hassle of an international return, but you're completely free to turn it down and send the parcel back to our return centre instead. That option has always been open to you.

The return address we provided is correct. If something looked off when you checked it, just reply to our last email and we'll confirm it again in full so there's no doubt before you post anything.

As for the name change, that wasn't a choice we made lightly or for the reasons you're suggesting. It came about to avoid a conflict with another brand, nothing more.

We'd genuinely like to get your return sorted properly, so do come back to us by email and we'll take it from there.

X Lunã 💕

Réponse de Loeah

Actualisé le 25 sept. 2026

Hey Danielle,

Sorry this has left you frustrated. We'd still like to clear a couple of things up, both for you and for anyone else reading.

Our underwear is manufactured in China, as is the case for much of the period underwear on the market today. Rather than producing there, shipping stock to warehouses in different countries, storing it again and then sending each order on, we keep our stock directly alongside our factory. That means orders go straight to our customers without an extra warehouse and transport step in between. It's a deliberate choice to cut unnecessary transport movements and keep the footprint of our distribution as low as possible.

On returns: our return centre is based in the Netherlands, not in China.

If you'd like us to look at your order and talk you through the return properly, just send us a message and we'll help you sort it.

X Lunã 💕

Réponse de Loeah

25 sept. 2026

Hey,

Thanks for taking the time to share this! Getting the size right online is never straightforward, so we're glad the Fit Guarantee meant we could sort a proper fit for you rather than leaving you with something that didn't sit well.

Lovely to hear your parcel arrived nicely on time too. If any questions come up about washing or which style suits your flow best, just let us know and we'll happily help.

X Lunã 💕

Réponse de Loeah

24 sept. 2026

Hey,

Thanks so much for sharing your first impressions! Lovely to hear the Fit Guarantee helped you land on the right size. Judging that through a screen is never easy, so we're glad our team could take the guesswork out of it.

And it's great to hear the feel of them made such a difference compared to what you'd tried before. Keeping things lightweight and close to normal underwear, while still holding everything securely, is exactly what we set out to do.

Fingers crossed they live up to expectations when the time comes. If any questions pop up about washing or which style suits heavier days best, just let us know and we'll happily help.

X Lunã 💕