Lola's - Kingston Bentals Centre Avis 

Beautiful tasting cake with a mouth watering texture.
Excellent warm, knowledgeable and helpful service as always.

We ordered Triple Chocolate Nationwide Cake for my sons’s BD as he loves chocolate cake and it was basically the worst cake I have ever had in my life. I should’ve save myself the money and go to Sainsbury’s. It was dry and dense and even both my children who are chocolate maniacs had few bites and left it. The frosting was unable too. It was such a shame as it was supposed to be special for my son’s 18th.

A wonderful cake. Enjoyed by all. And plenty left over for guests to take home.

Well deserved five start review! Cake was tasty and look exactly as on the photo. It was talk of the party.

Staff are rude! Just standing around having a chat not really bothering to ask what was needed!

Very good and amazing

There are good choices to select different dietary needs. The cake looks & tastes good too, which is important.

Great customer service in Kingston branch. Lovely red velvet cake.

As always Lolas cakes and cupcakes are the best. Always most and the cheese cream are so delicious.

The lady who served me was so Rude. She just kept shaking her head at me when I was struggling to find my loyalty point rewards on the website as I had never used it before so I was unsure on how to claim my rewards. So when I asked her for some help all she did was say tell me your email and was continually shaking her head at me and huffing and puffing like it was so much effort, offering no help to me at all after all I did was ask politely. I did eventually manage to use my points and collect my free cupcake but overall the service was so unbelievably rude and unwelcoming.

I’m very disappointed with Lola’s Cupcakes and the service I received regarding my birthday cake.

When I ordered the cake, I accidentally selected Sunday instead of Saturday. As soon as I realised on Friday, I called both Head Office and the Kingston store and explained the situation. I was practically begging them to help because the cake was for my birthday event on Saturday.

I completely understood when they said my specific cake couldn’t be ready a day earlier. I then asked them to cancel the order and let me use the money I had already paid towards any cake they had available in the store on Saturday. I even said I was happy to take a smaller or cheaper cake for the same amount I had already paid. I just needed a cake for my event.

Unfortunately, neither Head Office nor the Kingston store was willing to help or offer any alternative. Because of this, I had to go somewhere else on Saturday and spend money again on another cake. The Lola’s cake was therefore completely useless for my birthday.

I still collected the cake on Sunday because I had already paid for it, and honestly, that was another disappointment. The cake wasn’t tasty at all and the taste was very poor.

What upset me most was the lack of customer service. I wasn’t asking them to do the impossible. I accepted that my original cake couldn’t be ready on Saturday and was willing to take any other cake they already had in the shop, even a smaller or cheaper one. I contacted them in advance and tried to find a reasonable solution, but they simply weren’t willing to help.

I ended up paying twice for cakes, and the whole experience put unnecessary stress on my birthday. Very disappointing service and unfortunately not the experience I expected from Lola’s Cupcakes.

Absolutely amazing birthday cake from Lola’s! Very easy to order and delivered at perfect condition!

Great product. Easy to order online. Collection easy and efficient. Fresh and delicious. There are a great range of cupcakes making it easy to mix and match. Highly recommended

Lola’s never disappoints this time we got a chocolate pistachio kunaffa cake a bit of a gamble - but trusted Lola delivered with flavours with a divine cream and soft sponge! Would recommend!

I found it very straightforward to choose and order a cake online as lots of information and details were given. I picked up the cake on the day of the party and full storage instructions were given. The cake itself was superb. It looked so impressive and tasted delicious. It got so many compliments. I would definitely use Lola's again!

Very good , Never disappointed it
Thank you

Lovely chocolate cake, fresh and well boxed.

Always welcomed with smile, great atmosphere, gentlemen with glasses is very friendly and helpful, glad they move location(Kingston upon Thames) is more central now, everything is 5 star, I wish it will be more option on counter for gluten free allergy

Another great bake from Lola”s. This time we went for the rainbow cake which was delicious as usual. I always order from Lola’s for family birthday celebrations. Easy to order, regular updates and early pick up is possible. Tip: after your celebration, if there is any cake left over, pop it in the freezer, it’s even more delicious as a frozen dessert . Thank you Lola’s 👏 👏 . We’ll be back again soon