Absolutely amazing dinosaur cake! 🦖🎂 It looked incredible and tasted just as good. Everyone loved it and it was perfect for my son’s birthday. Beautifully made and such lovely service too. Would def... Voir plus
Établissement
Changer d'établissementBlue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB
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Lisez les avis des autres
I needed a carrot cake for a 70th birthday at short notice, all other local bakers let me down. I remembered lolas cupcakes delicious cakes and won't dissapoint. I did have to decorate it a bit to mak... Voir plus
Cake was delicious and good looking too, was delivered carefully. Loved the chocolate layering inside. Icing could be a bit less sweet and thick but Im not an expert so I leave that to the artist. Tha... Voir plus
I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on... Voir plus
À propos de l'entreprise
- Magasin de gâteaux
- Boulangerie
- Boutique de cupcakes
- Service de commande de repas en ligne
- Service à emporter
- Pâtissier spécialisé dans les gâteaux de mariage
À propos de Lola's - Lola's Bluewater
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, Royaume-Uni
- +441322 385511
4,7
Excellent
894 avis
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Great cake
Great cake, great service and fast and quick customer service and experience.
10 juillet 2026
Friendly staff and Great cake
Friendly staff and Great cake, I can recommend Lola's Cupcake to everyone who is looking for a delicious birthday cake.
13 juillet 2026
Outstanding
The cake we ordered was the most tasteful cake we have ever had. It was outstanding
4 juillet 2026
Lola cupcakes and celebration cake has…
Lola cupcakes and celebration cake has been No 1 on the list for my families and friends. We buy birthday cake every year for each member of the family and the loyalty club( register and use only in store) is a bonus as you get money off on your order and a free special birthday cake on your birthday in store.
29 juin 2026
Absolutely 💯 per cent
Absolutely 💯 per cent
Cake was delicious 😋
Ready when advised
In a suitable box for transport
Will definitely order again
Thank you
26 juin 2026
Red Velvet Cake
My Red Velvet cake order was as good as ever. It’s always so soft, moist, and full of flavour, with just the right amount of cream cheese frosting to balance the sweetness. Got the biggest size and quality is still 10/10.
28 juin 2026
Ordered chocolate heaven for my son’s…
Ordered chocolate heaven for my son’s birthday and loved it!
4 juillet 2026
Avis spontané
Gorgeous 21st Birthday cake
The cake was for my son's 21st birthday and it was beautiful both in look and taste. It was better than I thought it would be and a reasonable price too. Everyone loved it and there wasn't a crumb left! Will definitely order from Lola again 😊
22 juin 2026
Always busy at Bluewater but once…
Always busy at Bluewater but once served, it’s with a lovely smile. She said the matcha cake was a new addition and it’s receiving lots of orders. It’s my second birthday cake I’ve ordered, and both beautifully presented to the point I’ve since stopped using local cake makers. Lemon and raspberry cake was just perfect - was the right balance of sweet and flavour. Beautifully perfect.
28 juin 2026
Easy to use
Easy to use
Great taste
Gluten free THE best
Used as our wedding cake. Perfect
19 juin 2026
Excellent
Excellent fast service and really delicious cake. I ordered online and collected from the Bluewater store. Will definitely use again.
15 juin 2026
Exceptional customer service at Bluewater!
I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on the cake the staff member apologised straight away and fixed it immediately without any fuss. She also kindly added a mini cupcake on the house for my son which completely made his day.
Her customer service was outstanding always smiling, friendly and well mannered throughout. This is what great customer service looks like. Thank you so much!
19 juin 2026
lovely cake!
beautiful cake went down so well with the guests! just make sure you keep out for a while after fridged so it is less dry! came out really well! lady at the counter was absolutely lovely!
19 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Chocolate and Vanilla cake
Chocolate and Vanilla cake - not the freshest cake - first time disappointed
18 juin 2026
Réponse de Lola's - Lola's Bluewater
Hello Ero,
Thank you taking your time to share your feedback with us.
I am sorry to hear that you were disappointed with your recent order of our Chocolate and Vanilla Naked Cake and that this did not taste fresh.
We would like to assure you that our cakes are always baked fresh at our central bakery specifically for your order using high quality ingredients to ensure the best experience for our customers.
We do advise for our cakes that they will be at their best served after allowing the cake to stand at room temperature for at least 2-3 hours before serving as otherwise the fridge cold temperatures the cakes are stored in can cause the cake flavour to taste less fresh until this warms back up.
We do apologise that this experience fell short of our usual standards and will be sure to log this directly with our bakery team to review further.
If you would like to discuss your feedback further with our team directly please do reach out to us directly at hello@lolascupcakes.com so we can assist you further with this.
Kind regards,
Very very sickly
Very very sickly. The chocolate edges were far too thick. We had to throw it out as it made us feel quite ill
11 juin 2026
Réponse de Lola's - Lola's Bluewater
Hello James,
Thank you for taking your time to share your feedback with us.
We are very sorry to hear that you felt ill after eating this cake.
Our team takes issues of this nature very seriously and do ask, in the very rare instances wherein such issues can occur, that we are contacted within 48 hours so we can arrange a return of the remaining cake for investigation into any issues that could have occurred in our production.
I have been sure to still pass on these details to the relevant teams and have also reviewed the many other cakes prepared from the same batch as we do monitor this to ensure we can detect if any production issues were to occur.
Though we have not seen that any similar feedback has been received from any other customers from this batch, we will continue to monitor this moving forward.
If you would like to discuss your feedback with our team further we would ask that you contact us directly at hello@lolascupcakes.com.
Kind regards,
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