Purchased a banana dessert pot which was delicious. Fresh bananas, soft sponge and sweet caramel all presented in a decent size pot. Will definitely be buying this again!!!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service of Brent cross shopping centre , always. I had to do the collection of birthday cake and it was a confusion abou H.B message, and the H.B message was missing, but the very polite an... Voir plus
Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to... Voir plus
Delicious cupcakes and made up for last time I bought them as they weren't nice. I really enjoyed the details on the Toy Story theme. My daughter loved it for her birthday, prefer the cupcake idea tha... Voir plus
À propos de l'entreprise
- Magasin de gâteaux
- Boulangerie
- Boutique de cupcakes
- Service de commande de repas en ligne
- Service à emporter
- Pâtissier spécialisé dans les gâteaux de mariage
À propos de Lola's - Lola's Brent Cross
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Shopping Centre, Upper Mall, NW4 3FP, Hendon, Royaume-Uni
- +44203 318 6453
4,6
Excellent
813 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cakes are always fresh and moist
12 août 2026
Amazing cake
It was easy to order on line, went to collect amazing cake. My daughter was so happy with it. I really love the loyalty points amazing idea
1 août 2026
Birthday wishes for me
2 août 2026
Grest chocolate birthday cake..Well…
Grest chocolate birthday cake..Well presented and tasty. Fresh ingredients and expertly baked
7 août 2026
Outstanding
Super easy to order online. And We’re very pleased with the cake, deco, size & taste was so yummy. Overall, everyone enjoyed & complimented. Also delivered outstanding customer service. I was able to add extra info by email etc. I would like to recommend Lola’s which people aren’t aware that you can order online & get it delivered now. All the guests who attended are going to order online for their occasions now.
3 août 2026
I mean Lola’s cake it was delicious and…
I mean Lola’s cake it was delicious and looked incredible 🤩
25 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The taste of the red velvet cake has…
The taste of the red velvet cake has changed, it wasn’t like what I remembered. A bit bitter too.
1 août 2026
Réponse de Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to give us your feedback and I am sorry for any disappointment experienced on this occasion.
We have recently updated the recipe of our red velvet cake so that it is now made with no artificial colouring.
I will note your feedback for our teams to review. If there is anything you would like to discuss please feel free to send an email to hello@lolascupcakes.com
Kind regards,
Birthday Cupcake
I didn’t know you would have to use your own points for your birthday cupcakes
22 juillet 2026
Their customer service is great
Their customer service is great, we had called Brent Cross location prior to placing the order and staff member was so helpful.
24 juillet 2026
The cupcake was bought late in the…
The cupcake was bought late in the evening and tasted a bit old.
31 juillet 2026
Réponse de Lola's - Lola's Brent Cross
Hello,
Thank you for taking the time to give your feedback and I am sorry for the disappointment experienced on this occasion.
I can assure you all items available to purchase from our stores are delivered fresh every morning. Your feedback will be noted for our teams to review.
If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com
Kind regards,
My wife placed order from Lola’s Brent…
My wife placed order from Lola’s Brent Cross Branch.
The cakes were delicious and all enjoyed.
27 juillet 2026
Golden Wedding Anniversary
The large chocolate and raspberry cake was amazing
We were celebrating our Golden Wedding Anniversary with family
Everyone enjoyed the cake immensely
20 juillet 2026
I am shocked & disappointed to see…
I am shocked & disappointed to see that the standards & quality of Lola’s have fallen dramatically.
I purchased a cake 🎂 that was not fresh I returned to the store at Brent Cross
I was given a replacement cake but have to say this was also disappointing the cakes themselves are not the same as they used to be in the past you could rely on having a delicious cake unfortunately there is minimal fruit & filling and are not at all flavour
Some .
20 juillet 2026
Réponse de Lola's - Lola's Brent Cross
Hello Gigi,
Thank you for taking the time to share your feedback.
We’re very sorry to hear that your recent experience didn’t meet your expectations.
All of our cakes are baked fresh daily, so we’re sorry to hear you were disappointed with both the freshness and the filling. Your feedback will been shared with our bakery for review.
If you'd like to discuss this any further, please email us at hello@lolascupcakes.com
Best wishes,
Réponse de Lola's - Lola's Brent Cross
Hello,
Thank you for taking time to share your feedback.
We are truly sorry to hear that you felt your cupcakes were not fresh.
We are always working to ensure our products are of the highest quality.
I can see you were in touch with our customer service team and we will continue to look into this and discuss via email.
Best wishes,
Marta
The staff were helpful with…
The staff were helpful with ingredients. No samples for new products, which would make the experience even better and would most likely purchase more.
12 juillet 2026
Friendly staff to help me get free…
Friendly staff to help me get free lolas cupcake birthday treat 🧁
15 juillet 2026
Beautiful birthday cake which was…
Beautiful birthday cake which was delicious. Everyone loved it!
I got the smallest size (8 people) and was enough for everyone.
Thank you again !
7 juillet 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.