My order was exactly as described and presented very nicely. Service was fist class, as is normal for The London Mint Office and delivery was very quick with a better tracking and receipt service. A c... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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Unsolicited coins sent. Asked to send them back they said emailing return label but instead I received an invoice for £249 Someone has called me from London Mint now and resolved the situation for m... Voir plus
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Well what can I say but Awesome. The ladies and gentlemen who you speak to are so kind polite and professional in what they do, you never get hassled with calls not like some company’s. The Coins I’v... Voir plus
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Ordering coins on the London Mint website is very easy to navigate. Delivery is very quick and you are kept informed about the progress of your order every step of the way. The quality of the coin a... Voir plus
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À propos de l'entreprise
À propos de The London Mint Office
Écrit par l'entreprise
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Écrit par l'entreprise
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Coordonnées de contact
Carew Street 1, SE5 9DF, London, Royaume-Uni
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,7
Excellent
11 k avis
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A good fast service but what I don't…
A good fast service but what I don't like is the phone calls trying to get me to buy more coins.
7 mai 2026
First Class.
It was a pleasure to be able to complete my order and the customer service was amazing. Couldn’t have been better. Excellent service. Delivery and communication were also in excellent order and kept fully aware of the transaction process and delivery which was done on time and secure.
1 mai 2026
With London mint always there to hand…
With London mint always there to hand break down payment to help customers which dose help a lot for people on low income
8 mai 2026
Very good service and delivery thankyou
Very good service and delivery thankyou
9 mai 2026
Avis spontané
I've never had any complaints about the…
I've never had any complaints about the service that I have received from you everytime that I've spoken to any of your staff I have always found them helpful and polite and have always been treated with courtesy thank you
22 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Kind and very understanding staffs.
Kind and very understanding staffs.
Got wrong order but will be sorted out soon.
All is very friendly 🙂
29 avril 2026
Réponse de The London Mint Office
Hi Lin
Thank you for your kind words! We’re really pleased to hear that our team was friendly, understanding, and able to help with your order issue. We sincerely apologise for the mix up, but we’re glad it’s being sorted quickly for you. Your feedback means a lot to us.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Beautiful coin and cover for the The…
Beautiful coin and cover for the The Royal Centenary Collection: Queen Elizabeth II, thank you - Gueth Aluoch
6 mai 2026
Réponse de The London Mint Office
Hi Gueth
Thank you for your lovely feedback! We’re delighted to hear that you’re pleased with the coin and presentation folder from The Queen Elizabeth II collection. We truly appreciate your support and hope you enjoy your coin for years to come.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Michael
Thank you for your 5* review! We’re delighted to hear that you were happy with our customer service and the quick delivery. Your support is greatly appreciated, and we hope you enjoy your coin.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Exactly as described
My order was exactly as described and presented very nicely. Service was fist class, as is normal for The London Mint Office and delivery was very quick with a better tracking and receipt service. A code is sent to the buyer and has to match the code given to the courier before the goods are handed over. Very well packed and protected against damage. Excellent service from start to finish.
11 mai 2026
Avis spontané
Réponse de The London Mint Office
Hi Colin
Thank you for your wonderful feedback! We’re delighted to hear that your order arrived exactly as described and beautifully presented. It’s great to know that you were pleased with the service, fast delivery, secure tracking process, and the care taken with packaging and protection. Your kind words about our team and overall service truly mean a lot to us. Thank you for your continued support!
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
The whole process is very easy from…
The whole process is very easy from order to delivery and the coins are fantastic
13 mai 2026
Avis spontané
Réponse de The London Mint Office
Hi Dave
Thank you for your kind feedback! We’re so pleased to hear that you found the whole process easy from ordering through to delivery, and that you’re happy with the coins. Your support is greatly appreciated, and we hope you continue to enjoy your collection.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
VERY HIGH QUALITY COINS FROM A COMPANY YOU CAN TRUST
Ordering coins on the London Mint website is very easy to navigate. Delivery is very quick and you are kept informed about the progress of your order every step of the way. The quality of the coin and the information booklet sent with the 250th anniversary coin of the United States of America is of a very high standard. I feel that this was an excellent offer and the quality i once again is brilliant. I have purchased quite a few of my collection from The London Mint and I can't fault the service or the quality of the coins or commemorative medals and I hope that this will continue to enable me to add to my collection.
2 mai 2026
Avis spontané
Réponse de The London Mint Office
Hi Sue
Thank you for your fantastic review and continued support! We’re delighted to hear that you found the website easy to use, the delivery quick and well communicated, and that you were pleased with the quality of both the coin and accompanying presentation folder. It’s especially rewarding to know that the USA 250th anniversary coin has made such a positive addition to your collection.
We truly appreciate your loyalty to The London Mint Office and your kind words about our service, commemorative medals, and coin quality. We look forward to continuing to provide pieces you’ll be proud to add to your collection for many years to come.
Have a great day Sue.
Many Thanks
Laura, Customer Experience Advisor.
Do not want to deal with you anymore
29 avril 2026
Conversation with one of your…
Conversation with one of your colleagues, enabling me to buy complete in one order. As I required it for a special gift for someone. Very pleased with process.
12 mai 2026
Avis spontané
Réponse de The London Mint Office
Hi Jennifer
Thank you for your lovely feedback! We’re so pleased that one of our colleagues was able to help you complete everything in a single order, especially for such a special gift. It’s wonderful to hear that you were very pleased with the whole process, and we truly appreciate your kind words and support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
The people that I have been talking to…
The people that I have been talking to were very helpful to me and I am very grateful to them at the Wales and the London offices for their help and support.
13 mai 2026
Avis spontané
Réponse de The London Mint Office
Hi Mrs Harper
Thank you for your kind feedback! We’re delighted to hear that the people you spoke with were so helpful and supportive. Your gratitude means a great deal to us, and we’ll be sure to pass your lovely comments on to the colleagues who assisted you.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Christine
Thank you for your lovely feedback! We’re so pleased to hear that everything was great for you. Your support is truly appreciated, and we hope you continue to enjoy your experience with us.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
Refund
Purchased am item changed my mind and cancelled this was the end of April and still haven’t received my refund, terrible service
29 avril 2026
Réponse de The London Mint Office
Hi Paul,
Thank you for your feedback. We are sorry to hear that you have been disappointed with your experience.
We can confirm that your cancellation request was received on 29th April and processed accordingly. Refunds can take up to 14 working days to be completed depending on the payment method and banking provider involved.
We appreciate your patience whilst this is being finalised and apologise for any frustration caused.
Kind Regards,
Tanith,
Customer Experience Manager
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