I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Voir plus
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Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Voir plus
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I’m very pleased once again with the service I received from the London Mint Office, my products arrived swiftly and in perfect condition. They are beautiful and I am delighted with them. Another grea... Voir plus
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À propos de l'entreprise
À propos de The London Mint Office
Écrit par l'entreprise
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Écrit par l'entreprise
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Coordonnées de contact
Carew Street 1, SE5 9DF, London, Royaume-Uni
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The London Mint Office
Hi Di
Thank you for your fantastic review. We're delighted to hear you were pleased with your free coin and appreciate you taking the time to share your feedback. Thank you for your support!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
They got back to me really quickly and…
They got back to me really quickly and answer all the questions I had perfectly!
20 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Alana
Thank you for your fantastic review! We are so pleased to hear that we were able to respond to your inquiries quickly and provide you with all the information you needed. We appreciate your kind words!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Harley G was excellent knowledgeable…
Harley G was excellent knowledgeable and very helpful
20 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Sarah
Thank you for your wonderful review! We're delighted to hear that our team member was knowledgeable and very helpful. Your feedback is greatly appreciated.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Great customer service
30 juin 2026
Réponse de The London Mint Office
Hi Anthony
Thank you for your kind review! We're delighted to hear that you had a great experience with our customer experience team. Your feedback means a lot to us.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
I have an issue with getting a refund
I had an issue with getting order delivered due to incorrect being advised. Coins were returned to LMO after about 3 weeks Whilst on phone was “sold” another offer.
It arrived but was disappointing so returned for refund. Still waiting after nearly 2 months.
Told they have changed their system and have a backlog
Still waiting,my bank is stopping payments now not helped by the LMO inability to refund as promised
21 mai 2026
Avis spontané
Réponse de The London Mint Office
Good Morning Jon,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how disappointing it is to have waited so long for your refund. We appreciate that this has fallen well below the standard of service we aim to provide, and we completely understand your frustration.
We'd like the opportunity to investigate your account and ensure this is progressed as quickly as possible. Please contact our Customer Experience team at customerservices@londonmintoffice.org and we will take a look into this for you.
Kind Regards,
Tanith
Customer Experience Manager
Fantastic experience with The London…
Fantastic experience with The London Mint Office on each occasion
16 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Benjamin
Thank you for your wonderful review! We are so pleased to hear you've had consistently fantastic experiences with us. We truly appreciate your kind words and continued support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
The Rep was very helpful
The Rep was very helpful and I was not put under any pressure to buy
17 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Brian
Thank you for your wonderful review! We're so pleased to hear that our team member was helpful and that you felt comfortable throughout your experience. We truly appreciate your feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Mike
Thank you for your great review! We're so pleased to hear that you were happy with both the packaging and the speed of delivery. We appreciate your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Coin arrived within the time frame…
Coin arrived within the time frame given. The product was as described, and very impressively packed
Would recommend to others
18 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi James
Thank you for your wonderful feedback! We're so pleased to hear that your coin arrived on time and was exactly as described. We truly value your recommendation.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent customer service so helpful.
Excellent customer service so helpful.. very happy with my purchase will definitely order again..
2 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Terri
Thank you for your wonderful review! We're so happy to hear you received excellent customer service and are very happy with your purchase. We truly appreciate your kind words and look forward to your next order.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Awful experience trying to get my money…
Awful experience trying to get my money back after returning coins with a no quibble guarantee policy.
Took over 3 months to get my money.
I informed them I was going to contact the financial ombudsman after they sent me threatening correspondence saying I hadnt paid any money. Wouldnt trust them or deal with them again!!!
21 avril 2026
Avis spontané
Réponse de The London Mint Office
Good Morning Mrs Headlam,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and understand how disappointing it is to have waited so long for your refund. We appreciate that this has fallen well below the standard of service we aim to provide, and we completely understand your frustration.
We'd like the opportunity to investigate your account and ensure this is progressed as quickly as possible. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your account details so we can review this for you.
Kind Regards,
Tanith
Customer Experience Manager
Love it!
Received my Battle of Britain gold layered commemorative coin promptly. It came in a great presentation pack with all the relevant documentation. I'm happy!
11 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Warren
Thank you for your wonderful review! We're so happy to hear that your Battle of Britain coin arrived promptly and that you appreciate the presentation folder and documentation. We're delighted that you're happy with your purchase!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
The initial issue that I had with
The initial issue that I had with London Mint Office was that eventually picked up and resolved nicely. Great customer care improvement
3 juillet 2026
Réponse de The London Mint Office
Hi Martyna
Thank you for your valuable feedback! We're so pleased to hear that the initial concern you experienced was ultimately resolved to your satisfaction. It's wonderful to know that you've noticed an improvement in our customer experience. We truly appreciate your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Stanley
Thank you so much for your wonderful review! We're thrilled to hear you had such a brilliant experience. Your kind words and support mean a great deal to us.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Staff are very helpful and…
Staff are very helpful and knowledgeable to my requirements
3 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Mr Boughey
Thank you for your kind review! We're so pleased to hear that our team was helpful and knowledgeable in assisting with your requirements. We truly appreciate your positive feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Merryl
Thank you for your fantastic review! We're so happy to hear that placing your order was easy and that your delivery arrived quickly. We truly appreciate your feedback.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Marco
Thank you for your 5* review! We're glad you enjoyed your experience and we appreciate your positive feedback!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Great service very quick delivery
10 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Val
Thank you for taking the time to share your positive experience! We're so pleased to hear that you received great service and very quick delivery. We appreciate your feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
I have been waiting for a £150 refund…
I have been waiting for a £150 refund for more than 4 weeks, this company is very good in taking your money, but when it comes to refunds is the worst that I have experienced, loads of excuses for a £150 refund, what a shame! This is the way they treat their customers, I will never ever purchase anything from them!
16 juillet 2026
Avis spontané
Réponse de The London Mint Office
Good Morning Mamadu,
Thank you for taking the time to leave your feedback.
We're sorry to hear that you've experienced a delay in receiving your refund. We understand how frustrating this is, particularly when you've been waiting longer than expected.
We'd like to investigate your account and help bring this matter to a resolution. Please contact our Customer Experience team at customerservices@londonmintoffice.org with your details so we can review your refund and update you directly.
Kind Regards,
Tanith
Customer Experience Manager
Thank you really helpful and theasy to…
Thank you really helpful and easy to get along with I always buy coins from you my new collection the Disney one
8 juillet 2026
Réponse de The London Mint Office
Hi Charlean
Thank you for your wonderful feedback! We're so pleased to hear that you find our service helpful and easy to interact with. It's fantastic to know that you always choose us for your coin purchases and that you're enjoying your new Disney collection.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
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