I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Voir plus
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Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Voir plus
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Great service from Josh at the London Mint Office. Very helpful and sorted out the problem with my payment very quickly and efficiently. Josh had a great telephone manner and I look forward to receivi... Voir plus
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À propos de l'entreprise
À propos de The London Mint Office
Écrit par l'entreprise
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Écrit par l'entreprise
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Coordonnées de contact
Carew Street 1, SE5 9DF, London, Royaume-Uni
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The London Mint Office
Hi Carolyn
Thank you for your fantastic review! We're so happy to hear that placing your order was easy and that your delivery arrived quickly. We truly appreciate your feedback.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Items always arrive propmptly
Items always arrive propmptly, and in good condition.
13 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Stephen
Thank you for your kind review! We are so pleased to hear that your items always arrive promptly and in good condition. We hope to assist you again soon.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Awesome company and awesome coins at great prices
Awesome coin fast delivery service and the order was fast plus it's in excellent condition I will always order from the London mint office as and when they are cheap enough
13 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Andrew
Thank you for your fantastic review! We are thrilled to hear you're so pleased with your coin, our fast delivery, and the excellent condition of your order. We truly appreciate your loyalty and look forward to your future orders.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Jasmine
Thank you for your fantastic review! We're thrilled to hear you were so pleased with your order. Your support means a lot to us.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent service
8 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Kim
Thank you for your kind review! We're delighted to hear you received excellent service. We appreciate your support and look forward to welcoming you back soon.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Very professional and very easy to do…
Very professional and very easy to do business with
1 juillet 2026
Réponse de The London Mint Office
Hi Mark
Thank you for your wonderful review! We're so pleased to hear that you found our service professional and that doing business with us was easy. We truly appreciate your positive feedback.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Very happy with my coin
Very happy with my coin, delivery was very fast ordered on a Sunday and received on a Wednesday. Can't be happier thank you
4 juillet 2026
Réponse de The London Mint Office
Hi Kevin
Thank you for your fantastic review! We're so pleased to hear you're happy with your coin and that it arrived so quickly. It's great to know you had such a positive experience with your delivery.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi
Thank you for your wonderful review! We're so pleased to hear that you experienced such great service and found our team friendly. We truly appreciate your positive feedback and support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Good service and great quality 
Very quick to send to me ! Made things good . quality of coins good ,service helpful not pushy very pleased 
3 juillet 2026
Réponse de The London Mint Office
Hi David
Thank you for your lovely review! We're so pleased to hear that your order arrived quickly and that you are happy with the quality of your coins. It's also great to know that you found our service helpful and not pushy. We truly appreciate your kind words.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Ordering was easy and everything after…
Ordering was easy and everything after was fast. I was kept up to date on delivery etc.
7 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Stacey
Thank you for your 5* review! We're delighted to hear that your ordering experience was easy and that everything after was fast. We really appreciate your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Marilyn Monroe…
I was happy with delivery of coin and the way it was presented, I hope to be able to purchase more coin's from yourselves they are good keepsakes
Thank you
6 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Susan
Thank you for your wonderful review! We are so pleased to hear how happy you are with your recent delivery and the presentation of your coin. We look forward to helping you expand your collection in the future.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Very professional business got it for…
Very professional business got it for my daughter she will be so pleased thank you
5 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Carol
Thank you for your wonderful feedback! We're so pleased to hear that you found us professional and that your daughter will be happy with her item.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
parcel arrived on time the only…
parcel arrived on time the only thing is noenvelope tosend dd form
7 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Lorna
Thank you for your 5* review! We're glad your parcel arrived on time. Please do not hesitate to contact us via email or phone, and we will be happy to help with your direct debit.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Tina
Thank you for your 5* review! If you require any assistance in the future please do not hesitate to get in touch and we will be happy to help.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Mickey mouse coin
Was easy to order my mickey mouse coin, also only had to pay for postage and it arrived quickly. Good communication and update on delivery.
Thank you London mint office.
2 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Juju
Thank you for your lovely review! We're so pleased to hear your Mickey Mouse coin arrived quickly and that you found the ordering process and delivery updates easy. We hope you enjoy your coin, and thank you for choosing The London Mint Office!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
The set is beautiful
The set is beautiful, look amazing. I got them for my daughter to put away for when she is older.
8 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Theresa
Thank you for your lovely review! We're delighted you think the set is beautiful, and what a wonderful keepsake for your daughter to enjoy in the future. We hope she treasures it for years to come!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
On a number of occasions I’ve asked…
On a number of occasions I’ve asked them not to send anything unless I agree to a product. Instead they just deliver and expect to be paid.
24 juin 2026
Réponse de The London Mint Office
Good Morning Andy,
Thank you for taking the time to leave your review.
We're sorry to hear that this has been your experience. We take concerns regarding unwanted deliveries very seriously and would like the opportunity to investigate what has happened on your account.
Please contact our Customer Experience Team directly on 0330 024 1001 so we can review your account, ensure your preferences are correctly recorded, and work towards resolving this for you.
Kind Regards,
Tanith
Customer Experience Manager
It looks very nice and arrived on time
7 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi
Thank you for your kind review! We're delighted to hear your order arrived on time and that you're pleased with how it looks. We hope you enjoy it, and thank you for choosing The London Mint Office!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
I can't understand her English.
1 juillet 2026
Réponse de The London Mint Office
Good Morning North,
Thank you for taking the time to leave your review.
We're sorry to hear that you felt communication during your call was unclear. Having reviewed the call recording, we found that our advisor spoke clearly throughout the conversation. However, we appreciate that communication can sometimes be affected by factors such as phone line quality or individual perception.
If you still require any assistance or would like us to clarify any information discussed, please don't hesitate to contact our Customer Experience Team on 0330 024 1001 and we'll be happy to help.
Kind Regards,
Tanith
Customer Experience Manager
I was very happy with the quickness of…
I was very happy with the quickness of my delivery and very happy with the coin.
I am not happy with the time it has taken you to return money back into my account from when I returned coins on the 15/06/2026 and having emails telling me that coins received in good condition and everything is done.
Garry Brighten
8 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Garry
Thank you for your feedback. We're delighted to hear you were happy with the quick delivery and your coin. We're sorry to learn about the delay with your refund, and we understand your frustration. Please kindly contact our Customer Experience team with your details so we can investigate this for you and help resolve it as quickly as possible.
Many Thanks
Laura, Customer Experience Advisor.
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