I'm so grateful for the help Jayne Thomas gave me, I just couldn't find a way to change something and she replied to my message and was able to do it. Jayne even let me know when it was completed so a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
So I purchased the Marilyn Monroe coin and I didn’t realise but they had sent me the entire set thinking I wanted them and wanted a payment plan for them instead of me just having the one coin which i... Voir plus
L'entreprise a répondu
Usually no problems. The staff are all very friendly and easy to talk with. However on this occasion I failed an application after putting down a deposit and I couldn’t get an immediate refund as the... Voir plus
L'entreprise a répondu
Great service from Josh at the London Mint Office. Very helpful and sorted out the problem with my payment very quickly and efficiently. Josh had a great telephone manner and I look forward to receivi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de The London Mint Office
Écrit par l'entreprise
About The London
Mint Office
Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.
We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.
Visit Our Website Contact Us• Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.
• Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.
• Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.
Frequently Asked QuestionsCoin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.
Learn & Discover
The London Mint Office Guarantees
Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.
At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.
Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.
The London Mint Office - putting our history in your hands
Écrit par l'entreprise
- Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
- Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.
14 Day No Quibble Money Back Guarantee
If you're not satisfied, neither are we!
Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.
Coordonnées de contact
Carew Street 1, SE5 9DF, London, Royaume-Uni
- 03300241001
- customercare@londonmintoffice.org
- londonmintoffice.org
4,6
Excellent
11 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
London Mint Review
The delivery was very quick and I was very pleased with my order!
2 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Jurgen
Thank you for your lovely review! We're delighted to hear your order arrived quickly and that you were pleased with your purchase. We really appreciate your support!
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
It was fine thanks
It was fine thanks, delivered quickly and nicely presented.
20 juin 2026
Avis spontané
Réponse de The London Mint Office
Hi Linda
Thank you for your review! We're pleased to hear your order arrived quickly and was nicely presented. We appreciate your support and hope you enjoy your purchase!
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Good service
2 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Mr Bailey
Thank you for your 5* review! We're pleased to hear you received good service and we appreciate your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
The coin was very good but was very…
The coin was very good but was very disappointed that I did not get a certificate of authenticity.
Tried contacting but no use
23 juin 2026
Réponse de The London Mint Office
Good Morning Alistair,
Thank you for taking the time to leave your review.
We're pleased to hear that you were happy with your coin, although we're sorry to learn of your disappointment regarding the certificate of authenticity and that you were unable to get the assistance you were looking for.
The version of the coin purchased does not include a certificate of authenticity, as this is a feature included with the upgraded edition. We appreciate this may not have been as clear as it could have been, and we'll take your feedback on board.
If you still have any questions about your purchase or the different editions available, please contact our Customer Experience Team on 0330 024 1001 and we'll be happy to help.
Kind Regards,
Tanith
Customer Experience Manager
The product is very good
The product is very good, and let us know about the availability of it.
22 juin 2026
Réponse de The London Mint Office
Hi Lydia
Thank you for your great review! We're delighted to hear you’re pleased with the product and that our updates on availability were helpful. We appreciate your support!
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
I’m trying to get in my account but i…
I’m trying to get in my account but i can’t can u help me out please.
6 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Mick
Thank you for your 5* review! I have requested further information via Trustpilot to allow me to assist you further. Alternatively, you can send us at customercare@londonmintoffice.org and a member of our customer experience team will be happy to help.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
I couldn't believe how quickly and…
I couldn't believe how quickly and efficiently you got the Marylin Monroe coin to me, God
I was astonished at the quality and effevesense of the presentation of such a beautiful coin and packaging she is boss.
Thank you so much British Mint Company. GOD Nigel Julian 09 05 1959
6 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Nigel
Thank you so much for your wonderful review! We're delighted to hear how impressed you were with the speed of delivery and the presentation of your Marilyn Monroe coin. It's fantastic to know that both the quality of the coin and its packaging exceeded your expectations. Thank you for your support!
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Exactly what I expected ✊🏽👍
3 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Malcolm
Thank you for your great review! We're delighted to hear everything met your expectations. We appreciate your support and hope you enjoy your purchase.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
Always nice to get something for only…
Always nice to get something for only postage/delivery.
Great quality and didn't get hassled to buy the complete collection.
6 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Wolfiet
Thank you for your lovely review! We're so pleased you were happy with the quality of your item and appreciated our no pressure approach. We hope you enjoy your purchase, and thank you for your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Excellent service x
28 juin 2026
Réponse de The London Mint Office
Hi Trinette
Thank you for your kind review! We're delighted to hear you received excellent service. We really appreciate your support.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Simon
Thank you for your great review! We're delighted to hear you had a positive experience with us and that you're pleased with the quality of our products. We really appreciate your support.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Wonderful coins
Wonderful coins, beautifully designed and delivered on time. Highly rated!
1 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Tim
Thank you for your wonderful review! We're delighted to hear you love the design of your coins and that they arrived on time. We really appreciate your kind words and your recommendation.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Great employees
Whenever I speak with someone, they are always polite, friendly, and very helpful.
5 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Irene
Thank you for your kind review! We're delighted to hear our team has consistently been polite, friendly, and helpful whenever you've contacted us. We really appreciate your feedback and your support.
Have a wonderful day.
Many Thanks
Laura, Customer Experience Advisor.
King Charles 111 pound note
Very pleased with the note. Excellent service. Unexpected surprise.
2 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Melvyn
Thank you for your wonderful review! We're delighted to hear you're so pleased with your King Charles III banknote and the service you received. Thank you for choosing The London Mint Office.
Have a fantastic day.
Many Thanks
Laura, Customer Experience Advisor.
No I don’t wish to tell you
5 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Allan
Thank you for your review. If you require any assistance please do not hesitate to reach out and we will be happy to help.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Came before delivery due date in good…
Came before delivery due date in good condition and an excellent presentation box.
2 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Richard
Thank you for your wonderful review! We're delighted to hear your order arrived ahead of schedule, in excellent condition, and that you were pleased with the quality of the presentation box. Thank you for your support.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
Good quality product well presented…
Good quality product well presented fast delivery if you order just the promotion product you get a nice keep sake for just the price of postage.
3 juillet 2026
Avis spontané
Réponse de The London Mint Office
Hi Gary
Thank you for your lovely review! We're delighted to hear you were pleased with the quality, presentation, and fast delivery of your order. It's great to know you enjoyed our promotional offer and found it to be such a worthwhile keepsake. Thank you for your support.
Many Thanks
Laura, Customer Experience Advisor.
The phone call that led me to consider…
The phone call that led me to consider the purchase was extremely misleading. I feel like I was told a complete pack of lies my the salesman on the phone. Not happy with what was posted to me at all and it will be returned. I won't be considering another purchase.
26 juin 2026
Réponse de The London Mint Office
Good Morning Lee,
Thank you for sharing your feedback. We're sorry to hear that your experience has left you feeling disappointed.
Customer satisfaction is important to us, and while we're sorry this purchase wasn't right for you, we're pleased to assist with your return and ensure it's dealt with as quickly as possible.
We wish you all the best.
Kind Regards,
Tanith,
Customer Experience Manager
Réponse de The London Mint Office
Hi Ali
Thank you for your 5* review! We're truly glad to hear you had such a positive experience with our service. Thank you for your kind words.
Have a lovely day.
Many Thanks
Laura, Customer Experience Advisor.
Réponse de The London Mint Office
Hi Lance
Thank you for your kind review! We're delighted to hear our team was friendly and helpful, and that you're pleased with the quality of our products. Thank you for choosing The London Mint Office.
Have a great day.
Many Thanks
Laura, Customer Experience Advisor.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.