Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... Voir plus
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Lisez les avis des autres
I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a pho... Voir plus
L'entreprise a répondu
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... Voir plus
L'entreprise a répondu
Always 5* for customer service, product quality and for on time delivery! Thank you once again, Team London Stone!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de pavage
- Magasin d'articles pour l'aménagement paysager
- Magasin de pierres naturelles
- Fournisseur d'enceintes de terrasse
- Fournisseur de pierres
Écrit par l'entreprise
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Écrit par l'entreprise
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Coordonnées de contact
Sutton Lane, SL3 8AH, Slough, Royaume-Uni
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4,6
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Always a great service from nick and…
Always a great service from nick and the bristol branch, quick easy and 100% reliable every time!
3 octobre 2025
Réponse de London Stone
Hi,
Thanks for the 5-star review.
Great to hear Nick and the Bristol team are consistently providing the reliable service you’ve come to expect.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Réponse de London Stone
Good afternoon Joanna,
My sincerest apologies for the issue you have had receiving your samples.
I am aware that you have had a discussion with Alin today and he has organised a replacement order to be delivered to you for Monday.
Please do let us know if there is any further issues with receiving these samples or if you have any further questions or queries about the materials.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Just starting laying the klanda grey…
Just starting laying the klanda grey porcelain paving. The quality is outstanding. Super happy with the purchase with a happy customer to suit.
Thank you London stone.
9 octobre 2025
Réponse de London Stone
Hi David,
Thank you for the 5-star review.
Great to hear you’re pleased with your porcelain and that it’s looking great already! We hope your project turns out just as you envisioned. Let us know if we can assist
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Réponse de London Stone
Hi Michelle,
Thank you for the 5-star review.
We’re delighted you’re happy with the sandstone and that delivery went smoothly. Thanks for choosing London Stone!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service end to end highly…
Excellent service end to end highly recommend . Sales and Yard staff brilliant
4 octobre 2025
Réponse de London Stone
Thank you for the great 5-star review.
Fantastic to hear you were pleased with both our sales and yard teams, and we’ll make sure your feedback is passed on to them.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Perfect delivery even though very…
Perfect delivery even though very awkward, price was good and service very prompt!
A good company to deal with
3 octobre 2025
Réponse de London Stone
Hi Dave,
Thanks for the 5-star review.
Really pleased everything went smoothly despite the tricky delivery, and it's great to know you were happy with the price and service too. Please let us know if we can help further.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Réponse de London Stone
Hi Daz,
Thank you for the 5-star review.
Great to hear you rate us so highly — we really appreciate your support.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
London Stone is 10/10 🌟
London Stone is 10/10 🌟
After visiting the Colnbrook showroom we were blown away with the choice of slabs. All laid out in different styles to give an idea of what we wanted. A special mention to Hazel whose knowledge was incredible and her passion for design shone through. She understood our concept and we decided to go for the Golden Stone Porcelain for our courtyard garden. We took some samples and have also decided on some London clay pavers.
Thank you Hazel for your 5 star service 🌟
11 octobre 2025
Avis spontané
Réponse de London Stone
Hi Emma,
Thank you for the amazing 5-star review.
We’re so pleased you enjoyed your visit to one of our showrooms, and that Hazel was able to help you choose the perfect porcelain and pavers. She’ll be thrilled to hear your kind words!
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Réponse de London Stone
Hi Joanne,
Thanks for the 5-star review.
Great to hear you found the process easy and straightforward — that’s exactly what we aim for.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service as usual.
29 septembre 2025
Réponse de London Stone
Hi,
Thank you for the great feedback.
Always a pleasure to hear from repeat customers — glad you were happy with the service once again.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Very helpful & knowledgeable…
Very helpful & knowledgeable staff-happy to spend time with you helping to choose right items & give advice..
Products good quality. Only downside is high delivery cost for small amounts
14 octobre 2025
Avis spontané
Réponse de London Stone
Hi Sarah,
Thank you for the 5-star review. Great to hear the team in Kent were so helpful and that you’re pleased with the quality of our products.
We appreciate your feedback on delivery costs, and we’ll keep this in mind as we continue reviewing our delivery options.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Knowledgeable fast response to my needs…
Knowledgeable fast response to my needs and excellent delivery and product
25 septembre 2025
Réponse de London Stone
Hi Stevan,
Thank you for the 5-star review. Great to hear our team could help with your requirements and that everything was delivered on point.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Not great tbh,i been last week in…
Not great tbh,i been last week in langley distributing yard to buy some materials but when I gave my company details they said you don't have an account.
I had account with London stone for years but suddenly my account didn't exist anymore and ended up paying more then I should
23 septembre 2025
Réponse de London Stone
Good afternoon Simon,
Thank you for taking the time to leave us your review and also taking my call today.
My apologies for the issue where our colleague was unable to find your account on our system, as explained on our call, we have changed systems this year and that has caused some confusion on where some accounts are stored.
I have now rectified this for your account so it shows in the correct place, I have also sent you an email about the trade accounts and a password reset email to enable you to log in to your account on our website.
lastly, I have refunded you the cost difference between the order you had placed and the discount cost you missed out on with that order.
My apologies again for the issues you have had with account, these have now been amended and rectified.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service and great product…
Great service and great product .Customer service is really good
26 septembre 2025
Réponse de London Stone
Hi,
Thanks for the 5-star review. We’re really pleased you’re happy with the service and products — great to know the team made it a smooth experience.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
They get the order to you quickly
Very efficient and the order came extremely quick.
25 septembre 2025
Réponse de London Stone
Hi,
Thanks for the review. Really pleased to hear your order was processed quickly and efficiently. We appreciate the feedback.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent quality and service
The process of finding, ordering and delivering was incredibly easy. I visited their showroom in Kent where there was a great variety of quality finishes to choose from. A couple of days later I phoned in to make the order and set a delivery date. Everything went smoothly, the delivery driver was very helpful and the stone looks wonderful.
17 septembre 2025
Réponse de London Stone
Hi Suzanne,
Thank you for your detailed review. We’re so glad everything went smoothly from showroom visit to delivery, and that you’re happy with your stone.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Used a few times now and they always…
Used a few times now and they always offer good products at good prices.
12 août 2025
Réponse de London Stone
Hi Doug,
Thanks for the 5-star review and for choosing us again. Great to know you continue to be happy with our products and prices.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Réponse de London Stone
Hi Malcolm,
Thanks for the 5-star review. Great to hear everything arrived as promised and that you were pleased with the quality.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Absolutely appalling from
Absolutely appalling from
Start to finish- please be wary of ordering with this company. We have had appalling customer service, 3 MONTH delays with receiving goods and just general apathy at all levels. To add insult to injury when they were finally getting delivered they tried to deliver someone else’s order. We chose London stone on the recommendation of our garden designer as they were meant to be incredibly professional but we have been genuinely blown away by bad the service has been. I really don’t like criticising businesses but in this case it is completely justified and we are still
Waiting for part of our order nearly 6 months later!!!!! It’s simply not good enough - you can not proclaim to be a leading supplier of paving and treat customers the way we have been treated.
19 septembre 2025
Réponse de London Stone
Good Afternoon Jan,
Thank you for taking the time to leave us a review regarding your order and the service you received.
I would like to apologise for the issues you experienced with your order. When your order was first placed, it was processed as a back order, as we were awaiting the arrival of paving and pavers back into stock. The delivery dates for incoming stock are always estimated and, on occasion, may be delayed. Unfortunately, in this instance, there were a few delays that affected your order.
There was also an error in communication from the team member you originally dealt with, and we will be implementing additional training across our sales team to improve the level of service provided moving forward. I understand that when you were made aware of these delays, an amicable agreement was reached to address the situation.
Regarding the delivery error, I can see that the incorrect goods were initially selected by our picking team. This was rectified as a matter of urgency on the same day - the driver returned to our depot, reloaded with the correct goods, and completed the delivery that same day.
In relation to the outstanding Antique Egyptian Pavers, there was a stock level discrepancy on our system which unfortunately showed more stock than was actually available. I can see that you are still awaiting delivery of 2m² of pavers, and that the salesperson handling your order has been in touch to discuss a delivery date for this remaining quantity.
Once again, please accept my sincere apologies for the delays and communication errors you have experienced. We appreciate your patience and understanding while we work to resolve this matter in full.
Best regards,
Carl Foster
Carl@londonstone.co.uk
Good customer service & rapid delivery
18 septembre 2025
Réponse de London Stone
Hi Bo,
Thank you for the 5-star review.
Great to hear you were pleased with our customer service and fast delivery.
If you ever need help with a future order, we’re always happy to assist.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
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