Great team service started with Laura’s help with a speedy turnaround on our quote, the stock team presenting the products to our client to view, and then Jamie doing everything possible to get the pr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had an excellent product (massive 120cm by 120cm tiles) at a good price, and when there was a damaged tile (assume during delivery process) there was absolutely no quibbling, they asked to see a pho... Voir plus
Very helpful when we visited the showroom, advising us what product would best suit our needs. Flexible when we changed our minds re delivery/collection. A very professional company and we are del... Voir plus
L'entreprise a répondu
After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley. The showroom was really well laid out and has a sample bar too. But the service was t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de pavage
- Magasin d'articles pour l'aménagement paysager
- Magasin de pierres naturelles
- Fournisseur d'enceintes de terrasse
- Fournisseur de pierres
Écrit par l'entreprise
Established in 2005, family-run London Stone is an award-winning company supplying paving materials across the UK. Experts in natural stone, porcelain and clay paving, we also specialise in composite decking and cladding, including our own exclusive ranges. Our Bespoke Stone Centre is on hand for special orders and a pre-sealing service. Many of our products have featured in show gardens at prestigious events, such as the RHS Chelsea Flower Show and RHS Hampton Court. As well as a wide range of paving, decking and cladding, curated for both traditional and contemporary settings, we supply versatile metal pergolas and our own range of Corten Steel planters. London Stone is renowned for excellent customer service and our showrooms offer a relaxed experience, where we believe in letting our materials speak for themselves. You won’t experience a hard-sell at London Stone; you will find expert help and advice if you need it, paving samples to take home, and complimentary refreshments in a space designed to make your visit enjoyable and stress-free. We offer FREE nationwide delivery on orders over £750 + VAT (terms apply), with next-day delivery often available. All our porcelain paving comes with a FREE 10-Year Homeowner’s Guarantee.
Écrit par l'entreprise
- About us
- London Stone stocks some of the largest ranges of natural stone slabs, porcelain paving and clay pavers in the country. Market leaders in landscaping products, we offer in-house Bespoke Stone and pre-sealing services, as well as complementary garden products, such as metal pergolas and Corten Steel garden planters.
- Outstanding customer service
- At our showrooms around the country, online and on the phone, you’ll find trained, knowledgeable staff ready to go the extra mile. We are committed to providing outstanding customer service and giving an unparalleled customer experience.
- Come and see us
- Our inspirational showrooms are open 08.30 -17.00 and phonelines 07.00 -17.00, Monday to Saturday. We are closed on Sundays and Bank Holidays. Our website is always open, with live stock levels displayed.
- Reasons to use London Stone
- High-quality products | Prices for every budget | High stock levels | Split packs - only order what you need | Renowned for our wide range of colours and styles | Matching steps and coping for every paving product | Bespoke cutting service | Next-day delivery | Ethical sourcing policy | Commitment to outstanding customer service | Friendly, helpful and knowledgeable staff | No-quibble returns (*T&Cs apply).
Free Nationwide Delivery
On all orders over £750 + VAT
*Exclusions apply, please contact us for further details
Coordonnées de contact
Sutton Lane, SL3 8AH, Slough, Royaume-Uni
- 01753 212950
- info@londonstone.co.uk
- londonstone.co.uk
4,6
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivered on time.
23 avril 2026
Réponse de London Stone
Hi Colin,
Thank you for your feedback and 5-star review.
We’re delighted to hear the delivery of your order was delivered without any delay.
Thank you again for choosing London Stone and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent service
Excellent service - above and beyond from Jennie, as always. The advice on the correct product was 100%. Thanks team London Stone!
20 avril 2026
Réponse de London Stone
Hi Pete
Thank you for your feedback and 5-star review.
It is our aim to always give the best possible advice and help to any customers when they are looking for our help on their projects and we are very glad to hear of the service you were given by Jennie.
I will pass on your kind words to Jennie.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Top service would recommend
21 avril 2026
Réponse de London Stone
Hi Nick
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The delivery was made in good time but…
The delivery was made in good time but some of the tiles were delivered very badly stained and covered in dirt meaning we had to spend a lot of time cleaning the slabs before they could be used. Two large slabs were so badly stained they could not be used, I had to send one of my workers in a cab to collect replacements. This all cost quite a bit in the ime and paying for additional travel insurance expenses.
14 avril 2026
Réponse de London Stone
Good morning Tom,
Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.
Please accept our apologies for the condition of how some slabs arrived with you. I did check our system to see if this was raised to us at the time but i couldn't see that this was brought to our attention.
We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customers, if we were aware of this then we could have advised on the best method to clean the paving or organized an exchange but i appreciate you were probably working to a tight time frame.
Thank you again for you feedback and your purchase from us.
Guys in the show room done a good job…
Guys in the show room done a good job keeping me updated with the order, it did get delayed by a few weeks, apparently shipping issues. On delivery it got left half on the path & drivway, unfortunately I wasn’t there to receive the delivery due to the delay! But client mentioned the driver didn’t want to help get package on the driveway fully a shame as they are an elderly couple who have spent well to acquire the stone. Hopefully it’s of a good nature the bull nose slabs when we go to lay it.
16 avril 2026
Réponse de London Stone
Good morning Laurence,
Thank you for taking the time to leave us a review and thank you again for choosing us and our materials.
Please accept my apologies for the way the delivery was made and the response your clients got from our drive, this will be looked into further with the Transport Team to see what had happened and they will speak to all our drivers to ensure that they do everything possible moving forward for our customers.
We do pride ourselves with our customer service and how we go about rectifying any issues that are brought to our attention by our customers.
Thank you again for you feedback and your purchase from us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
The manager dave dealt with me,firstly…
The manager dave dealt with me,firstly offered me a coffee, and then answered all of my questions, gave me great advice ,then sold me the products I requested. Very friendly and helpful 👌
13 avril 2026
Réponse de London Stone
Hi Jamie
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive great feedback such as this for members of our sales team. Our aim is to be as helpful to our customers as possible and to make the experience using us the best it can possibly be, showing we care about our customers and products goes a long way in this business and it is always lovely to hear that from our customers.
I will pass on your thanks and kind words to Dave.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Great service
Great service, delivered promptly. Quality control note with extra tiles was a nice touch . Great product.
14 avril 2026
Réponse de London Stone
Hi Scott
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide and they are happy with the products they have ordered, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Can highly recommend London Stone
Can highly recommend London Stone, Alin dealt with my order for the job, very helpful and made the whole process very easy.
Customers job was tricky access, the driver was great and made our lives a lot easier getting the slab as close as possible to the job.
Had the Antique Yellow limestone, great quality and customer very happy.
10 avril 2026
Réponse de London Stone
Hi Darren
Thank you for your lovely feedback and 5-star review.
Hearing such a detailed and thorough review of the service you have had from us is what we believe sets us apart from our competitors.
We go above and beyond to help our customers to make dealing with us a easy as possible .
Thank you again for your amazing feedback on us and our services.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent choice, competitive pricing, great customer service
Excellent choice of natural stone, very competitively priced all made possible by a great team with outstanding customer service.
8 avril 2026
Réponse de London Stone
Hi Paul
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy of your order and how you hold the products and services we supply in such high esteem.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Excellent as always
7 avril 2026
Réponse de London Stone
Hi Jan
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Fantastic experience
After searching tile and paving suppliers in MK I found an absolute gem at London Stone Denbigh Hall, Bletchley.
The showroom was really well laid out and has a sample bar too.
But the service was the icing on the cake. Very knowledgeable regarding the products and listened to what I wanted offering meaningful advice. Thank you- we will be back!
21 avril 2026
Avis spontané
Réponse de London Stone
Hi Jane
Thank you for your feedback and 5-star review.
What a lovely way to start the week by reading this lovely review.
We are very happy to hear about how you found us and our Milton Keynes Showroom - your feedback will be passed onto the team, it is always greatly appreciated to hear such glowing praise from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Réponse de London Stone
Hi Chris
Thank you for your feedback and 5-star review.
We’re delighted to hear how happy you are with the service you have received from us, thank you again for choosing us and our products.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Réponse de London Stone
Hi Tim
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Good product.
9 avril 2026
Réponse de London Stone
Hi Stephen
Thank you for your feedback and 5-star review.
It is always nice to hear back from our customers and that they are happy with their chosen products.
Thank you again for choosing to use us.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Unfortunately this project didn’t run…
Unfortunately this project didn’t run like it should. This is very unusual for London stone but on this occasion some of the products weren’t correct and some were missing. These things happen but the time it took to fulfil the order affected our clients experience and us completing the project on time.
30 mars 2026
Réponse de London Stone
Good afternoon Stuart,
Thank you for taking the time to leave us your review and also thank you again for your order.
I have taken onboard the points you have raised in the review and investigated into this to see what had happened. I can see that once the issue was brought to our attention our colleague Joe took on fixing this for you and made sure to get the correct goods out to you as soon as he possibly could to limit the delay onsite.
Please accept my apologies for the delay this caused you onsite and I imagine due to how close this was to the bank holiday there was added pressure.
As you stated unfortunately errors can happen from time to time but we do pride ourselves on our customer service to put those errors right and fix the issue.
The issue will be addressed internally with the department head for further assessment and checks to be done on the orders being picked by our Operations team moving forward.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Joe in your Kent showroom gave…
Joe in your Kent showroom gave excellent customer service today, giving us advice for our patio clay pavers. Thank you Joe.
15 avril 2026
Avis spontané
Réponse de London Stone
Hi Lynda
Thank you for your feedback and 5-star review.
It is our aim to always give the best possible advice and help to any customers when they have taken the time to visit any of our showrooms and we are very glad to hear of the service you were given by Joe.
I will pass on your thanks to Joe.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Quality product at competitive price
Very quick delivery, helpful staff, good price , very good quality product. Highly recommend London stone .quality
26 mars 2026
Réponse de London Stone
Hi Mark
Thank you for your feedback and 5-star review.
It is always great to hear this from our customers and how they value the services we provide, it is always deeply appreciated hearing back from our customers.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Kris and Jack at the North London…
Kris and Jack at the North London showroom delivered once again.
Thanks guys for all your professional help. Spot on..
Nash
31 mars 2026
Réponse de London Stone
Hi Nash
Thank you for your feedback and 5-star review.
It is always great to hear and very much appreciated when we receive outstanding feedback such as this for members of our sales team.
I will pass on your thanks to Krish and Jack.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
Not great
Not great
Again contracted out delivery by pallet line no communication of expected time
Not good enough. pallatline are terrible please sort londonstone your company deserves better than them to deliver your top quality products
31 mars 2026
Réponse de London Stone
Hi Simon
Thank you for your feedback and for taking the time to leave us the review.
I will be addressing the issues you have experienced through PalletLine with our Transport department and we will look into this further with PalletLine on where that can improve.
We always appreciate any feedback that we can use to help improve on our services and the services of the other companies that deliver for us.
Thank you again for choosing to use us and your feedback on our products too.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
We recently worked with this stone…
We recently worked with this stone supplier and had a very positive experience. The quality of the materials was excellent, with a wide selection available to suit different styles and budgets. The team was knowledgeable, helpful, and responsive throughout the process, making everything run smoothly from inquiry to delivery.
Delivery was on time, and the stone arrived in great condition, exactly as described. Their attention to detail and customer service really stood out.
Overall, a reliable and professional supplier that we would happily use again and recommend to others.
27 mars 2026
Réponse de London Stone
Hi James
Thank you for your lovely feedback and 5-star review.
Hearing such a detailed and through review of the service you have had from us is what we believe sets us apart from our competitors.
We go above and beyond to help our customers to make dealing with us a easy as possible .
Thank you again for your amazing feedback on us and our services.
Best regards,
Daniel Pither
Customer Service Manager
daniel@londonstone.co.uk
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