Loomcustom Avis 

Réponse de Loomcustom

ll y a 3 jours

Hello Sue, thank you for sharing your feedback. We are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all product details, dimensions, size options, and structural specifications—including the custom acrylic panels designed to be assembled into a 3D display box—are clearly and transparently published on our website for customers to review before placing an order. We always strive to provide accurate information and high-quality custom items, and we encourage customers to reach out to our support team if they have any questions

Réponse de Loomcustom

ll y a 3 jours

"Hello, we are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all product details, dimensions, materials, and structural specifications—including the acrylic panels designed to be assembled into a 3D display box—are clearly and transparently published in the product description on our website for customers to review before placing an order. We always strive to provide accurate information and high-quality custom items, and we encourage customers to reach out to our support team if they have any questions

Réponse de Loomcustom

Actualisé il y a 3 jours

Hello Jay, thank you for sharing your feedback. We would like to clarify that your order was missing the necessary personalization details required for production. Our team made multiple attempts to contact you over several days to request this information, but we did not receive any response. To ensure your order was not significantly delayed past the shipping deadline, we had to proceed by manufacturing a default version. We always strive to communicate promptly and encourage customers to check their messages so we can customize items accurately.

Réponse de Loomcustom

ll y a 3 jours

Hello, we are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all product details, dimensions, materials, and structural specifications are clearly and transparently published in the product description on our website for customers to review before placing an order. We always strive to provide accurate information and high-quality custom items, and we are handling your case through our proper support channels to find a resolution

Réponse de Loomcustom

ll y a 3 jours

Hi Rob, thank you so much for your wonderful 5-star review! We are thrilled to hear that you love your custom keychains and that they arrived early. It was a pleasure assisting you, and we truly appreciate your trust in us. We look forward to creating more great items for you in the future!

Réponse de Loomcustom

ll y a 3 jours

Hello Erin, thank you for sharing your feedback. We are truly sorry for any frustration you experienced regarding the delivery of your order. We would like to clarify that all of our shipments are handled through trusted, reputable third-party courier services. According to the official tracking records and delivery confirmation provided by the carrier, your package was successfully delivered to your location, complete with a photographic Proof of Delivery (POD). We always strive to ensure our customers receive their items, and our support team is always available to investigate courier issues. Please feel free to reach out to us directly if you need further assistance with your tracking details

Réponse de Loomcustom

ll y a 3 jours

Hello Terri, thank you for sharing your feedback. We are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all product details, including precise dimensions and size options, are clearly and transparently displayed for customers to select and review on our product pages before ordering. Additionally, the structural specifications regarding the assembly of the custom pieces into a display box are also outlined in the product details. We always strive to provide clear information and high-quality custom items

Réponse de Loomcustom

ll y a 3 jours

Hello Brenda, thank you for sharing your feedback. We are glad to hear that the likeness of your son turned out very realistic, but we are sorry to hear about your frustration regarding the product structure. We would like to clarify that all details, materials, and structural specifications—including how the acrylic pieces assemble into a 3D display box—are clearly and transparently published in the Product Detail section on our website for customers to review before ordering. We always strive to improve our products and support, and we appreciate you bringing this to our attention

Réponse de Loomcustom

ll y a 3 jours

Hello, we are truly sorry to hear that you are unhappy with your purchase. However, we would like to clarify that our products are authentic and not misleading. All product details, dimensions, materials, and structural specifications are clearly and transparently published in the Product Detail section on our website for every customer to review before ordering. We always strive to craft high-quality custom items and encourage customers to reach out to our support team if they have any questions

Réponse de Loomcustom

ll y a 3 jours

Hello Tom, thank you for sharing your feedback. We would like to clarify that your order was missing the necessary personalization details required for production. Our team reached out to you via both email and phone multiple times over the course of a week to request this information. As we did not receive any response and to ensure your order was not delayed significantly past the shipping deadline, we had to proceed with a default version. We always strive to communicate promptly, and we encourage customers to check their emails or messages so we can customize items accurately. Please feel free to reach out to our support team directly if you'd like to resolve this further

Réponse de Loomcustom

ll y a 3 jours

Hello, we are truly sorry to hear that you are unhappy with your purchase. However, we would like to clarify that our products are authentic and not misleading. All details, dimensions, materials, and mockups showing the exact structure of our custom products are clearly and transparently published on our website for customers to review before ordering. We always strive to craft high-quality custom items and encourage customers to reach out to our support team if they have any questions regarding the product specifications

Réponse de Loomcustom

ll y a 3 jours

Hello, we are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that all details, dimensions, materials, and mockups showing the exact structure of our custom products are clearly and transparently published on our website for customers to review before ordering. We always strive to craft high-quality custom items and encourage customers to reach out to our support team if they have any questions regarding the product specifications

Réponse de Loomcustom

ll y a 3 jours

Hello, we are truly sorry to hear that you are disappointed with your purchase. However, we would like to clarify that our products are not misleading. All details, specifications, and mockups showing the actual product structure (custom acrylic panels designed to be assembled into a display box) are clearly and transparently published on our website for every customer to review before purchasing. We always strive to provide high-quality custom items and encourage customers to reach out to our support team so we can assist with any concerns

Réponse de Loomcustom

28 mai 2026

Hi Becky,

We’re truly sorry to hear that you were disappointed with your order and experience. We always strive to provide the best possible service and product quality to every customer.

We would like to kindly clarify that all product details, including materials, sizing, product type, and preview/mockup information, are clearly listed on the product page before purchase. Since our items are personalized and handmade, slight variations from the digital mockup can sometimes occur during production.

We also sincerely apologize for the shipping delay. Due to an unusually high volume of personalized orders during the busy season, some orders experienced longer processing and tracking update times than expected.

Your feedback is very important to us, and we are continuously working to improve both our products and customer experience. If there is anything specific we can still help you with, please feel free to contact our support team directly at support@loomcustom.com — we would truly appreciate the opportunity to make things right.

Best regards,
LoomCustom Support Team