They promised bonus credit when I made a deposit. They never issued the bonus. The customer service is designed to send you around in circles. I deeply regret ever visiting this site as I think it may... Voir plus
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Lisez les avis des autres
Awful casino! So disappointed I chose this casino as it had 100% deposit match. I went to deposit witn the 100% match bonus activated. Checked the bonus code said my bonus And then after I deposited... Voir plus
They deserve 0 stars .I have never know such an appaling disgusting site .They do not play remotely fair or give anything remotely good neither constantly spin outs and constant poor gameplay the win... Voir plus
L'entreprise a répondu
Made account 27th April. Won a significant amount. Made a withdrawal, went into pending status mode. Like everyone else, you get slightly paranoid when the money does not land after a few hours.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We believe your online gambling experience should be exciting, challenging, and most of all, rewarding. At Lord Ping, the ‘pings’ keep coming, and your bonuses keep building. Lord Ping calls for a cool head, a steady hand, and sense of style – just like our noble penguins. Pull on your black and white and join our web-footed players in one of the top online casinos around. What we Deliver, Lord Ping never lets you down. We offer more than 1,000 games from leading game providers, combining sharp graphics, exciting soundtracks, and cutting edge gameplay to deliver an adrenaline-pumping, heart-racing gambling experience. Our classic table games create an atmosphere of elegance, intrigue, and suspense, all at your fingertips.
Coordonnées de contact
Royaume-Uni
- support@lordping.com
- lordping.com
2,2
Bas
535 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Deposited for 145 free spins correctly…
Deposited for 145 free spins correctly never got added customer service chat not helpful username Lyelow2021
19 avril 2024
Avis spontané
Réponse : Lord Ping
Hi Christine,
We are sorry to hear you did not get your spins.
Please can you join us on Facebook or update the review with your username so we can assist you with this?
Thanks for understanding,
The Lord Ping Team
Been 24 hours and still waiting for my…
Been 24 hours and still waiting for my withdraw
21 avril 2024
Avis spontané
Réponse : Lord Ping
Hi James,
We are sorry to hear there is a delay with your withdrawal.
We would like to check this further for you so please join us on chat, Facebook or send over an email to support@lordping.com and we will be happy to assist you.
Thanks for understanding,
The LordPing Team
Appalling RTP rates
Appalling RTP rates. They’re 100% a scam I’ve been a customer for over a year never had a withdrawal issue (not that I’ve had to do many) but you just never win a penny on this website. I’d avoid massively. Support team is awful also. Bunch of thieves.
18 avril 2024
Avis spontané
Réponse : Lord Ping
Hi Jordan,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thank you for your understanding,
The Lord Ping Team
Pleasantly surprised
I joined LordPing recently expecting to have no concerns as I have played with several sister sites with no issues. I had a win today and uploaded my documents, passport, bank statement (identical to the documents verified with the other sites) and requested to withdraw funds. The passport has been verified but bank statement states under review, unable to get a response on the chat and my withdrawal has not been reviewed/processed. After reading reviews I am feeling more than a little worried. Shortly after writing this review my account was verified and my winnings paid into my account promptly. I have to be fair my concerns were unnecessary and I felt reassured that lordping is a trustworthy site with fast pay outs and verification. My only moan would be the online chat as I struggled to get response several times.
17 avril 2024
Avis spontané
Réponse : Lord Ping
Hi Rachel,
We are sorry to hear you are having issues with your verification.
We would like to look into this further for you so please join us on chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.
Thanks for understanding,
The Lord Ping Team
I cannot withdraw funds nobody respond…
I cannot withdraw funds nobody respond to live chat or email why?
12 avril 2024
Avis spontané
Réponse : Lord Ping
Hi Dan,
We are sorry to hear you are unable to make a withdrawal and are having issues getting hold of our support team.
Please can you update your review with your username and we will have a member of our support team reach out to you.
Thanks for understanding,
The Lord Ping Team
I put £50 in the account and I won £6k…
I put £50 in the account and I won £6k didn’t know they give me £50 Bonus but when I went to withdraw I couldn’t because I had to wager 30% of the bonus witch is £1500 so I did that and withdrew £4300 one week later they took the money off me and took me I wasn’t getting it I also gambled more then I would of because I thought I was getting £4300 sent to me so I’m down loads more now because of them, disgusting casino do not use them I and gutted I did so let down
10 mars 2024
Avis spontané
Réponse : Lord Ping
Hi Craig,
Please note that when a bonus is added to your account, you must claim the bonus for it to become an active bonus. Also, our bonus policy states:
While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the bonus amount or 5 (eg, 5 EUR, 5 GBP) (the lower amount applies). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name).
While having an active bonus, the bonus policy must be adhered to at all times.
https://www.lordping.com/bonus-policy/
Thank you for your understanding,
The Lord Ping Team
Réponse : Lord Ping
Hi There,
We are sorry to hear you have this impression of us.
We would like to understand what went wrong and fix any issues you may be experiencing, therefore, please join us on Facebook, Chat or send an email to support@lordping.com so we can assist you further.
Thanks for understanding,
The Lord Ping Team
Ok after read all comments learn one…
Ok after read all comments learn one thing withdrawal anything from this site its pain and delays 3 days 7 days etc ..Thiot to register but change mind after read reviews...
16 février 2024
Avis spontané
Réponse : Lord Ping
Hi There,
We are sorry to hear there was a delay with your withdrawal.
Please note that all wins must be verified before the withdrawal is completed (via our game partners where relevant) and this can sometimes take a little longer.
There is nothing to worry about as it’s a standard process. Upon successful review and completion, you will receive an email accordingly to let you know it's been done.
We would like to look into this further for you so please join us on chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.
Thank you for understanding,
The LordPing Team
I’m trying to withdraw, they’re unhelpful
I’m trying to withdraw. I’ve been asked for documents so they can verify me. That’s fine. But their requirements are that the documents are in colour.
My bank doesn’t have colour on my statements. So I’ve uploaded my debit card, passport and bank statement. For proof of address they need to see my name, address and it needs to be a bill within last three months.
I’ve uploaded my gas bill (in colour) which shows what they’re asking. They say it’s not verified. I’ve uploaded my mobile bill in colour, which shows my name address and is less than a month old. They’re saying not verified!!
Seriously stressful and unnecessary when I’ve complied!!
I emailed them and someone replied to say they’ll speak to that department. That was this morning. Now I’m not even getting a reply no matter what I write.
I’ve not had a chat open with no one answering me for 8 hours.
I’ve sent numerous emails, no reply
You have my bank statement showing where the funds come from that I deposit. So you can pay my winnings into my bank
You’re choosing not to help me
So no reply, no email saying my docs now ok but I was able to go on and withdraw.
Taught me a lesson not to use them again
4 janvier 2024
Avis spontané
Réponse : Lord Ping
Hi Frances,
We are very sorry to hear you are having issues with your documents.
We would like to look into this further and help reolsve any issues you may be facing. Please can you join us on Facebook or update the review with your username and we will have a member of our support team reach out to you.
Thanks in advance,
The Lord Ping Team
PLAYED AT LEAST 6 DIFFERENT GAMES DIDNT…
PLAYED AT LEAST 6 DIFFERENT GAMES DIDNT GIVE ME ONE BONUS..PLAY ON LOTS OF OTHER SITES AND NEVER EXPERIENCED ANYTHING THIS BAD.
30 novembre 2023
Avis spontané
Réponse : Lord Ping
Hi Sophie,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thank you for understanding,
The Lord Ping Team
Absolutely terrible
Absolutely terrible, online support is virtually none existent, email support is also virtually none existent. Requested withdrawal, uploaded documents 48 hours later still no further forward and still no answer from online support or email support. Don't waste your money here use one of the bigger and better casinos, I wish I had of.
6 novembre 2023
Avis spontané
Réponse : Lord Ping
Hi Gavain,
We are sorry to hear you are having issues with your withdrawal and support.
There are various ways to contact us including chat, Facebook, and by sending an email to support@lordping.com someone will always respond once you reach out to us.
If you still require assistance, you can also update this review with your username and we will have a member of our support team reach out to you.
Thanks for understanding,
The Lord Ping Team
The customer support for this company…
The customer support for this company is second to none. I have been trying to contact them for the last 3 days with no response due to a cancelled bonus matter and have received no response.
29 octobre 2023
Avis spontané
Réponse : Lord Ping
Hi Lee,
We are really sorry to hear you have been unable to get a response from our support.
There are various ways to contact us including chat, Facebook and by sending an email to support@lordping.com someone will always respond once you reach out to them.
We would like to get this resolved quickly for you so please update your review with your username and a member of our support team will reach out to you.
Thanks for understanding,
The Lord Ping Team
Don't believe their site about quick pay-outs.
Despite their website saying they aim to process pay-outs in a few hours, the reality is that it takes a lot longer.
I requested one over 36 hours ago which still says "player pending", I asked support if they need anything from me and was told no yesterday.
Today the status hasn't changed so tried live chat, which has 6 hours delays apparently...so not exactly live!! so I emailed support and it's now been 7 hours with no reply.
The site itself is actually pretty good, nice selection of games which all seem to work well, but their support is awful, so best to avoid.
30 octobre 2023
Avis spontané
Réponse : Lord Ping
Hey Paul,
We are sorry to hear you are having issues with our support and your withdrawal.
We would like to check this and see why it is taking so long to resolve, therefore, can you join us on Facebook or update your review with your username and a member of our support will reach out to you?
Thanks for understanding,
The Lord Ping Team
Vanishing balance
As per previous complaint,sent emails to support and still no response. Utter disgrace despite them saying they would look at it.
28 octobre 2023
Avis spontané
Réponse : Lord Ping
Hi Paul,
We are sorry to hear you are having issues with your account.
Please note that when you have an active bonus, once you use all your real money balance and start to place bets with your bonus balance, any winnings that are accumulated from the bonus funds, will then be added to your bonus balance as per our bonus policy until the bonus is redeemed.
As per our previous response, we would like to check what happened here so please join us on chat or Facebook so we can assist you further.
Alternatively, please update your review with your username and a member of our support team will reach out to you.
Thanks for understanding,
The Lord Ping Team
Decided to write another review so…
Decided to write another review so others STAY CLEAR of this company. Happily let me deposit but won't release my winnings because they to need verify my earnings? scum company, who don't answer emails and don't have a proper customer service. I've taken this further with ADR and Gambling commission. Don't believe their bullsh*t " customer service" reply on these reviews either. They're a scam gambling site who pay people to write good reviews.
STAY AWAY FROM THIS SITE!!!
I'm now in the process of taking legal action against them.
21 octobre 2023
Avis spontané
Réponse : Lord Ping
Hi Adam,
I am sorry you are unhappy with our verification process.
As a fully licensed and regulated online casino, we must adhere to strict regulations that include verifying our players' identity, residential address, and the source of their funds (in some cases). This helps ensure a safe and secure environment for our players, and it is an essential process to ensure compliance with our licensing obligations.
Our UK players are initially verified through an online database called GBG upon registration. If the verification is successful, as it was in your case, players can proceed to deposit and play without immediately providing additional documentation. However, complete account verification is required at a later stage, especially when processing withdrawals.
We understand that the need to provide documents can be inconvenient. To mitigate this, we do our best to inform our players of these requirements through various channels. This information is presented in our Terms and Conditions, which all players agree to upon registration, and it is reiterated in deposit confirmation emails and on the deposit page itself. Please refer to our terms for further information:
https://www.lordping.com/terms/
Thank you for your understanding,
The Lord Ping Team
Absolute sh
Absolute shi*
Won £180 and won't let me withdraw any of it. Says I need to upload documentation but then says documentation is optional. Customer service is non existent as no c*nt answers you.
I'll be taking this to gambling commission and then if nothing gets done I'll be seeking legal advice
It's only £180 but it's the principal.
21 octobre 2023
Avis spontané
Réponse : Lord Ping
Hi There,
We are sorry you feel this way about verifying your account.
I understand your concerns and frustrations with our verification process. Please allow me to explain our process and the reasons behind it.
As a fully licensed and regulated online casino, we must adhere to strict regulations that include verifying our players' identity, residential address, and the source of their funds (in some cases). This helps ensure a safe and secure environment for our players, and it is an essential process to ensure compliance with our licensing obligations.
Our UK players are initially verified through an online database called GBG upon registration. If the verification is successful, players can proceed to deposit and play without immediately providing additional documentation. However, complete account verification is required at a later stage, especially when processing withdrawals.
We understand that the need to provide documents can be inconvenient. To mitigate this, we do our best to inform our players of these requirements through various channels. This information is presented in our Terms and Conditions, which all players agree to upon registration, and it is reiterated in deposit confirmation emails and on the deposit page itself.
We would like to look into this further for you, so please join us chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.
Thank you for understanding,
The Lord Ping Team
Just about Ok
Just about Ok. Fed up of emails saying saying 50% bonus on next deposit and then it never getting added or free spins not appearing as promised plus constantly logs you out for no reason. Think I will close this account
19 octobre 2023
Avis spontané
Réponse : Lord Ping
Hi Fred,
We are sorry you are having issues with our promotions.
We would like to look into this further, so please join us on chat, Facebook or send an email to support@lordping.com and we will be happy to assist you.
Thanks for understanding,
The Lord Ping Team
I don’t think they are a scam
I don’t think they are a scam .
But they are very disorganised.
For 3 days now I’ve been getting emails saying my withdraw got declined . I’ve noticed on my Apple Pay information that expiry date is not accurate . (Not my fault )
I send an email they reply back that can’t talk through email because it’s not registered email when it is . (Googlemail and gmail are the same )
I got an email saying that wire transfer is available for me to withdraw when it isn’t .
I’ve reply to the email saying it’s not appearing on my profile but no reply back .
Send a message on help chat got a reply I have to wait for my withdral to be approved but it keeps getting declined . Please sort yourself out . I’ll be contacting MGA if this issue doesn’t get solved in next 12 hours
My username is Tanocash1995
17 octobre 2023
Avis spontané
Réponse : Lord Ping
Hi There,
We are very sorry to hear about the issues you have had with your withdrawal.
We would like to rectify this asap, therefore, please can you join us on Facebook or update your review with your username so a member of our support team can reach out to you.
Thanks for understanding,
The Lord Ping Team
they constantly keep deleting my…
they constantly keep deleting my review. beware this company is a scam. they do not let you win at all they are just a company the same as playojo except they are targeting the weak. Don't spend your money here! £100 on starburts with 1 starburst poped up biggest win £9. i say again do not play this website
18 octobre 2023
Avis spontané
Réponse : Lord Ping
Hi There,
We understand that it can be upsetting when you do not receive the outcome you were hoping for, however, when playing with us, it is important to keep in mind that it comes down to luck.
We are working with the biggest and most respected game providers in the world, we have no possibility to interfere with the content that is being delivered to us by such game providers. Your luck is determined by mathematical equations, the moment you spin the reels, what symbols appear next will be down to the random number generator.
We go to great lengths to ensure fair play and all game outcomes are generated by the Random Number Generator software (RNG) and passed external compliance testing of iTech Labs. The testing is performed against a standard, recognized by highly regulated remote gambling jurisdictions around the world.
Ultimately, the purpose of the casino is the fun of playing with us. On top of that, you get the excitement of possible winnings on your bets, however, it should never be treated as a certainty.
Thanks for understanding,
The LordPing Team
Won’t withdraw winnings and won’t reply to emails
I’m trying to withdraw £275 for 4 days now, they didn’t ask for ID when depositing didn’t ask for ID when I gambled but when I win they do, now it’s verified they won’t progress the withdrawal, I’ve tried emailing, Live chat and Facebook chat and no replies on either for two whole days. No one acknowledges anything and customer service is at a zero, REPLY TO YOUR LIVE CHATS
13 octobre 2023
Avis spontané
Réponse : Lord Ping
Hi There,
We are sorry to hear you are having issues with your withdrawal.
There are various ways to contact us including chat, Facebook and by sending an email to support@lordping.com someone will always respond once you reach out to us.
Please note that as an online casino, there are regulations in place that are stated in the terms and conditions that players must verify their identity, address details, and any methods that are used to deposit before requesting a withdrawal.
If during the verification, you are waiting to withdraw funds, there are also various options to restrict your account and prevent you from playing in order to protect your funds while you wait for them, these can be found on our responsible gaming page. As we are a Safer Gambling Casino, they are obligated to have all these options available for players and these can be placed at any time.
If you would like to discuss your concerns further, you can contact us again on one of the above channels or alternatively, update your review with your username and a member of our support team will reach out to you.
Thanks for understanding.
The LordPing Team
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