Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it woul... Voir plus

Noté 5 sur 5 étoiles

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars. Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered an item online, a lady then rang to apologise as it was out of stock. She asked what other jumper we would have instead. We ended up being able to get the jumper our son wanted more than the o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Independent luxury clothing brand. Founded in Liverpool with a global reach.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

38 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Poor Service

I received an email asking me to leave a review for my order so thought I would, I haven't even received my order yet despite it saying online when I ordered (20th Jan )and on my receipt that it would ship on the 23rd January. It's now the 28th January and still no sign of the hoodie being despatched 🤷🏻‍♀️ £65 spent and no sign of it yet, if it's delayed I would have appreciated an email letting me know.
I think their reply says it's all ⤵️

23 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Kids new lost tracksuit

Ordered the new kids tracksuit in size 10-11 , it’s a perfect fit , great quality and my son said it’s very comfortable 🫶would 💯recommend.

2 décembre 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thank you for your review!

Noté 5 sur 5 étoiles

What am I supposed to say this clothing…

What am I supposed to say this clothing firm is unavailable been buying from them for years and not once has anything turned out wrong cheers again

4 décembre 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thank you very much

Noté 1 sur 5 étoiles

Ordered with next day delivery…

Ordered with next day delivery Wednesday night, a week later still no delivery, very very poor, will not be using again

26 novembre 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Hi Ian, we only have 2 delivery options - next day delivery or click & collect. Next day delivery is an estimate and can be delayed in busy periods - especially times like Black Friday weekend. You also ordered after the 1pm cut off for next day delivery, this is also stated on the website. You received your order 4 working days late and we did communicate with you on several occasions to keep you updated on delivery and also refunded your postage AND reaffirmed if you weren't happy then to return the item aswell for a refund. Not sure why you would then take the time to go on our Trustpilot page to post a 1 star review when we have done everything possible to resolve this for you.

Noté 3 sur 5 étoiles

Good product, good price, late delivery

Good product at a good price, but I paid extra for the next working day delivery and didn’t get it when I expected. There was a notice on the product page stating that the product will be shipped on the 14th October so I was expecting it on 15th October. I didn’t get it until 17th.

17 octobre 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Hi Stephen, we do only have 2 delivery options - click & collect or next day delivery. Some items are pre-order when in high demand and dispatch days are estimated but sometimes outside of our control. Sorry your good product at a good price was 2 days later than expected.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, I didn’t think I would be able to get the limited hoody and it was the only thing my grandson had asked for his birthday, arrived 3 days later , he will be thrilled.

20 septembre 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Noté 5 sur 5 étoiles

Always 5 stars

Whether I make a purchase in-store or online the service is 5 stars. And the products are 5 stars.
Ordered some more gear online and within a couple of days my cap was delivered and my Jota hoodie was received on the expected date of release.
Highly recommend Lost Soles.

29 août 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Noté 5 sur 5 étoiles

Great customer service

Ordered a jumper and there was a problem with the delivery and it never arrived through no fault of their own ! Contacted them and they looked into it and sorted it for me straight away. I was able to go and pick one up from the store. Thanks again

28 août 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Noté 5 sur 5 étoiles

Brilliant t’shirts

Brilliant t’shirts, brilliant guys. I message on Insta and they leave at the till, I have a size issue and they sort. High quality customer personal service, not just brilliant clothes

22 juillet 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Noté 5 sur 5 étoiles

If i could give them more stars i would

Been shopping with lost soles for a while and they're still the best about for customer service and clothing quality!. Everytime i've had a query or a question about items they always get back to me and always go out their way to help me. I can't say a bad word about them. If you want qulity then look no further 👍🏻

12 août 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Noté 5 sur 5 étoiles

Great quality tshirts

Great quality tshirts , ordered 2 different designs online, I returned one in store as was too big and bought another. Quick delivery and great communication.

12 août 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thank you so much for your review! Really glad you're happy with your order.

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, shorts are nice and fit well, however white top I wore once and after one wash the logo in the middle has faded and doesn't look good now.

16 juillet 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Hi James, we've requested your information from Trustpilot so we can provide you with a replacement.

Noté 1 sur 5 étoiles

Still waiting for order to be delivered…

Still waiting for order to be delivered over a week later; emailed them and they replied asking what the order was for! Answered telling them what I’d ordered but haven’t heard back from them at all.
Spent £50 and as yet have absolutely nothing to show for it. No number to ring anyone. At a loss.
Very disappointed.

6 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service! Quick delivery and hoodies are really good quality. I ended up ordering three

2 juillet 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thanks for your feedback!

Noté 5 sur 5 étoiles

Fantastic communication

Fantastic communication, Fantastic product, Fantastic quality. Definitely be back for more! 💯

2 mai 2025
Avis spontané
Logo de Lost Soles

Réponse de Lost Soles

Thanks for your feedback!

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